Bots for Microsoft Teams in Office 365

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Microsoft Teams is a great tool for collaboration and driving business process. Adding Bots toTeams accelerates its capabilities and makes it a truly powerful tool for businesses. Crow Canyon provides Bots for Teams for Service Desks and other critical business activities.

Software

MicrosoftTeams Bots
• Brief Discussion of Bots
• FAQ/QnA Maker Bot Demo
• IT Support Bot Demo

AI Services (Azure Cognitive Services)
• Natural Language Processing (NLP)
• LUIS – Language Understanding
• Image Recognition
• Predictive Analytics
• Dialog Management (context, memory)

Three Kinds of Conversations inTeams
A conversation is a series of messages sent between your bot
and one or more users.
There are three kinds of conversations (also called scopes) in
Teams:
• Teams: Also called channel conversations, visible to all members of the
channel.
• Personal: Conversations between bots and a single user.
• Group Chat: Chat between a bot and two or more users. Also enables
your bot in meeting chats.

Bot Behavior Depends on Kind of Conversation
A bot behaves slightly differently depending on
what kind of conversation it is involved in:
• Bots in channel and group chat conversations
require the user to @ mention the bot to
invoke it in a channel.
• Bots in a one-to-one conversation do not
require an @ mention. All messages sent by
the user will be routed to your bot.

Types of cards
Card Type Description
Adaptive Card Highly customizable card that can contain any combination of text, speech, images,
buttons and input fields.
Hero Card Typically contains a single large image, one or more buttons, and a small amount of
text.
List Card A scrolling list of items.
Office 365 Connector Card Flexible layout with multiple sections, fields, images and actions.
Receipt Card Provides a receipt to the user.
Signin Card Enables a bot to request that a user sign in.
Thumbnail Card Typically contains a single thumbnail image, some short text, and one or more
buttons.
Card Collections Used to return multiple items in a single response
https://docs.microsoft.com/en-us/microsoftteams/platform/task-modules-and-cards/cards/cards-reference

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