In this session for the PASS Cloud Virtual Group, I described the actors that are involved when building a bot capable of obtaining data from your storage, including Azure SQL Database, Microsoft Bot Framework and LUIS (Language Understanding Intelligent Services), along with a Xamarin mobile app for demo purposes.

1. Building a mobile chatbot from
your database
Clever data
Luis Beltran, Microsoft MVP

2. Luis Beltrán
@darkicebeam
luis@luisbeltran.mx

3. Agenda

4. Agenda
• Introduction to Chatbots
• Microsoft Bot Framework
• Adding your data into your bot
• Demo
• Final thoughts
• Q & A

5. Introduction to
Chatbots

6. What is a Chatbot?
A chatbot is an Artificial
Intelligence software which
simulates a conversation
with a person in natural
language.
It is considered as one of the
most advanced expressions
of interaction between
humans and machines.

7. How a chatbot works?
How a chatbot works
Source: Chatbot: What is a Chatbot? Why are Chatbots Important?
ttps://expertsystem.com/chatbot/

8. Advantages
• Bots are able to combine millions of data from different sources
• Bots are available 24/7/365
• Normally, they can be integrated into any platform.
• A bot can improve the user experience and keep human effort to
a minimum

9. Every company deals with…
First triage/data
collection
Simple and
repetitive
solutions
If it is simple and repetitive, it can
be coded. Bots can accelerate it

11. Handoff to Human
Thank you for providing all this information. I
have John with me now who will take from here
and help you out
Hello, this is John. I understand your computer
won’t power on. Let’s take a look at some
service options
I’ve tried these steps, my
computer still won’t turn on

12. Bot to human hand-off can be complete or supervised
I suggest us to request a hardware service. We can have one
of our service engineers look at your computer
Note to operator: It sounds like the user will need hardware
replacement, what next step should I take?
Apologize to
user
Suggest
hardware
service
Let me type
Sounds lovely, thank you

13. Microsoft Bot
Framework
C#

15. An x-ray of a typical bot

16. Bot connector messages
Your bot {
"type": "Message",
"id": "68YrxgtB53Y",
"conversationId": "DphPaFQrDuZDKyCez4AFGcT4vy5aQDje1lLGIjB8v18MFtb",
"language": "en",
"text": "You can say "/order" to order!",
"attachments": [ ],
"from": {
"name": "+12065551212",
"channelId": "sms",
"address": "+12065551212",
"id": "Ro52hKN287",
"isBot": false
},
"channelData": { SMS data here },
"botUserData": { your data here },
...
}
Bot
Connector

17. Bot’s life cycle
Design
• Solves the
problem
• Few steps
• Better than
alternatives
• Run on
significant
devices and
platforms
• Natural feeling
Build
• .NET SDK
• Node.JS
• Cognitive
Services
Integration
Test
• Bot Emulator
• Web Chat
Publish
• Azure
• Continuous
Deployment
Connect
• Channels
Evaluate
• Analytics

18. Bot Builder SDK Template

19. LUIS
Language Understanding Intelligent Service
Train utterances (examples)
Map utterances to intents, extract entities

21. Publish to Azure

22. Dialog Smarts  Adaptive Cards
Notification
Microsoft Teams
Skype
Android
iOS

23. Adding your data
into your bot

24. Database (SQL Server, Azure SQL,
MySQL,…)

25. Access your database (REST API,
GraphQL, …)

26. Bot Project (1) – Understand user
messages

27. LUIS – Intents, Entities, Utterances

28. LUIS – Intents, Entities, Utterances

29. Bot Project (2) – Send messages to
LUIS

30. Bot Project (3) – Translate messages
into API calls

31. Bot Project (3) – Translate messages
into API calls

32. Profit!

33. Demo

35. Web Api project
https://github.com/icebeam7/PASSCloudWebApi
Bot project
https://github.com/icebeam7/PASSCloudBot
Mobile app project
https://github.com/icebeam7/PASSCloudMobileBot

36. Final thoughts

37. Bot Scenarios
• Q & A
• Helpdesk
• Product selection
• Task automation
• Monitoring
• Expert Systems

38. Call to Action
Microsoft Bot Framework
https://dev.botframework.com
Bot Builder
http://github.com/Microsoft/botbuilder
Azure Cognitive Services
https://microsoft.com/cognitive
LUIS
https://luis.ai

39. Call to Action
Azure Bot Service Documentation
https://aka.ms/azure/bots/overview/docs
Learning Path: Create Intelligent Bots with Azure Bot Service
https://docs.microsoft.com/en-us/learn/paths/create-
bots-with-the-azure-bot-service/

40. Q & A

41. Thank You