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CCD SIG Meeting Provides Career Development Guidance

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ScottGNash

This presentation was prepared for an ATA Special Interest Groups designed for those looking to enter this program and advance their Contact Centre career.

1 of 15
Welcome to… Continuing Career Development Programme Special Interest Group 6th October, 2010
Today… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Aim of CCD ,[object Object]
Who can Participate? ,[object Object]
CCD Associates ,[object Object],[object Object],[object Object],[object Object]
CCD Fellows ,[object Object],[object Object],[object Object],[object Object]
Recognition of Prior Learning ,[object Object],[object Object],[object Object],[object Object]
ACTIVITY Formal CCD Points Earned Per Annum PSP-Related CCD Points Earned Per Annum (Must = Minimum 40%) ATA State Chapter Committee Member 2 points per meeting Attendance at ATA National Conference 8 Presentation at ATA National Conference 10 12 Journal Article Published 4 6 (If PSP Relevant) Documented personal reading associated with PSP 1 Point/hour maximum 10 points/annum Attendance at Non- ATA Breakfast/Lunch Forum 2 4
 
“ Leadership and learning are indispensible to each other” ,[object Object],[object Object]
Personal Study Programme (PSP) ,[object Object],[object Object],[object Object]
 
Investment ,[object Object],[object Object],[object Object],[object Object]
What next? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Continuing Career Development Programme Special Interest Group 6th October, 2010

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CCD SIG Meeting Provides Career Development Guidance

  • 1. Welcome to… Continuing Career Development Programme Special Interest Group 6th October, 2010
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. ACTIVITY Formal CCD Points Earned Per Annum PSP-Related CCD Points Earned Per Annum (Must = Minimum 40%) ATA State Chapter Committee Member 2 points per meeting Attendance at ATA National Conference 8 Presentation at ATA National Conference 10 12 Journal Article Published 4 6 (If PSP Relevant) Documented personal reading associated with PSP 1 Point/hour maximum 10 points/annum Attendance at Non- ATA Breakfast/Lunch Forum 2 4
  • 9.  
  • 10.
  • 11.
  • 12.  
  • 13.
  • 14.
  • 15. Continuing Career Development Programme Special Interest Group 6th October, 2010

Editor's Notes

  1. All Call Centre staff from frontline to Senior Managers & Execs
  2. If employer pays, no tax claim Register PSP via National Office