https://www.acorio.com/servicenow-most-innovative-company-world/ With the announcement of ServiceNow’s #1 ranking, we took a minute to reflect on reasons why we think ServiceNow beats everyone out for innovation. Check out what our Executives, experts, and consultants think about where the power of ServiceNow stems from.

1. - Ross Rexer | VP of Advisory Services
The Forbes article reinforces what we are
experiencing with our clients. Digital
Transformation is real and ServiceNow is
becoming the “central nervous system” for
both the consumerization of the employee
experience as well as the AI-powered workflow
and automation platform to drive efficiency
throughout all business services.

2. ServiceNow was built as a true platform in the cloud
(PaaS) from the very beginning. This was a
courageous and unique move on Fred Luddy's
part. It is what allows ServiceNow to follow the
needs of it's customers in contrast to other Cloud
"SaaS" solutions that are scrambling to adapt their
foundations and serve their users ever-changing
needs.
- Mike Hanrahan | VP of Operations

3. - Michelle Bautista | Solutions Architect
Many think innovation is about inventing
something new, but what makes ServiceNow
innovative is their ability to reimagine and
reapply themselves in new ways. They’re able
to see their own next level which drives an
ecosystem of partners and customers, pushing
the ceiling of what’s possible.

4. - Adam Mason | VP of Solutions and Innovation
Stability of platform is beyond innovative. It's a consistently overlooked
thing. Everyone forgets that ServiceNow almost never "crashes" as long as you
build in a reasonable and architecturally sound fashion. They have made this
easier to do year after year, weather it's "citizen developer" or "no-code"
solutions.
They are the first and most true "system of work". Service Portal has delivered a
"platform within a platform". More companies are starting to take advantage of
this delivery method and it is transforming the way people work,
interact with employees, and engage customers.

5. ServiceNow’s innovation lies in its elegance. Its
solving a common but complex problem
(processes and assignment of work) with a
cloud-native, holistic approach that is easy to
maintain and use.
- Ellen Daley| CEO

6. - Carleen Carter | Acorio’s Director of IT and
ServiceNow Employee #99.
In my opinion, focusing on people
has been innovative from the
start. They’ve made the product
easy to administer, use, and grow
within an organization.

7. Service management thinking - changes the emphasis on how things work, to include the ‘why’
- the relative importance of the activities performed and outcomes desired by the customer.
Any modern business or enterprise organization is challenged by the "4Cs”of management:
customer centricity (outside-in), collaboration (spanning the product lifecycle and customer
journey), communication, and culture.
The ServiceNow platform makes core service management methods universally available ‘out of
the box’ to address the 4C challenge no matter what the organizational structure, or business.
Its constant and incremental innovation of agile, service portals, catalogs, application plugins,
intelligent automation, and more recently - machine learning, enables organizations to free up
valuable time and effort traditionally committed to process engineering, and reinvest these as
part of a deliberate strategy to transition, transform, and continuously improve the service
provision model they need for survival.
- Ian Clayton | Senior Business Process Consultant, Acorio
Author of Universal Service Management Body of Knowledge (USMBOK)

8. ServiceNow is innovative because they've
realized Service Management goes
Beyond IT. Focusing on HR, Customer
Service, and other areas that service
employees, highlights the interdependent
web of a company ecosystem.
- Dale Meyer Curley | Business Process Consultant

9. ServiceNow understands that Service
Management is not just for IT. The
platform provides a powerful and flexible
set of tools without compromising
upgradability and maintainability.
- Ken Michelson | Acorio Founder and
VP Platform Solutions

10. - Andrew Wortham| ServiceNow Consultant
I find that one of the reasons ServiceNow
is so innovative is that they enable
themselves to be so by being willing to
change.

11. Their partnered approach and focused
development of both the tool and the
methodology for using the tool, shows
that Service Now wants to deliver for
their customers.
- Johnny Walker | Architect

12. - Kristin Elliot | Delivery Manager
It isn’t about filling a niche - its about scalability,
longevity, and efficient innovations. ServiceNow’s
longevity is sustained not only by the current
popular demand, but by the innovation they inspire
for the Clients themselves - to optimize their ways of
working cross-organization. That evolution is thrilling
to see again and again.

13. I've used more ITSM tools than I care to remember. None, save
ServiceNow have been actually "functional" out of the box. The
success with the ITSM space was so profound that other service
departments were shockingly eager to jump on the bandwagon
of success (HR, Facilities, Legal, Finance etc.). IT used to
implement a tool and throw it over the wall, ServiceNow actually
created peripheral modules that complimented each other, and met
business needs immediately.
- Tom Sweeney| AVA Delivery Lead

14. - Kathy Blackburn | Technical Consultant
Innovation takes collaboration to be
successful and ServiceNow has found ways
to capitalize on this fact.
ServiceNow has produced an impressive
partner ecosystem, they've truly partnered
with their customers, and frequently foster
the development of new ideas.

15. ServiceNow is innovative for the way the
platform allows companies to simplify and
automate experiences. Companies
everywhere are looking to automate and
manipulate data, and ServiceNow
accomplishes this with a usable approach.
- Juliet Acuff | Director of Strategic Initiatives

16. - Ryan Gillespie| ServiceNow Consultant
I feel ServiceNow is innovative because they not only
have they provided an excellent out of the box solution
for many of today's Enterprise needs, but much like
Legos, you can play around and make it your own. The
ability to customize the platform, show relationships
between applications and report is a huge win for
businesses that might not fit the mold or really want to
drive decisioning through data.