2. AUGUST 2016 BUSINESS MANAGER1
In this ISSUE www.businessmanager.in
In every ISSUE
Response
From the Editor’s Desk
Guest Column by Dr.Vinayshil Gautam
Guest Column by Prof. Arup Varma
03
04
05
45
06
13 Sexual abuse of a
man at workplace
This world is full of good and
bad people of both sexes.Let's
not be biased and let's not
judge someone
blindfolded.A man can
also be a victim of
sexual harassment.
An article by
Sanjeev
Himachali &
Anju Talmale
Watching for Talent Trends
Today,some organizations may boast of low attrition,but can
they be proud of
their talent quality?
Or some may
periodically release
their large number
of hires.Ask their
customers and you
will hear horror
stories of
performance of
their staff on the
job.Quantity is
NOT quality.An
article by Dr.
Ganesh Shermon
11 Emotional labor: Importance
and ways to handle it
While emotional labor is
applicable to many areas of
business,the consequences
are probably greatest in
traditional service roles.
However,in an increasingly
service-oriented
marketplace,it's important
to understand how
emotional labor affects
workers,and what
organizations can do to
support and manage any
issues.An article by Dr.A
Jagan Mohan Reddy
Cover Feature
THE FOUR SHADES OF
LEADERSHIP
By Dr.T.V.Rao
THE INTUITIVE LEADER
By Chittranjan N.Daftuar
LEADERSHIP FOR A GREAT
CIVILIZATION
By Pradip N.Khandwalla
SHADES OF LEADERSHIP:
IMPART,INFUSE AND
DRIVE ENERGY
By Rajesh Padmanabhan
THE MYRIAD SHADES OF
LEADERSHIP
By D.K.Bakshi
MOVING FROM 'DOING'
TO 'GETTING IT DONE'
By Makarand Deshpande
BUILDING AN
INTRAPRENEURIAL
CULTURE!
By Anand Pillai
STAYING HUMAN IN A
TECH DRIVEN WORLD
By Mark A.Brown
LEADERSHIP CHALLENGES
IN A VIRTUAL WORLD
By Dr.Sanjay Muthal
CALL FOR LEADERSHIP AT
ALL LEVELS...
By Walter Vieira
16-37

3. AUGUST 2016 BUSINESS MANAGER2
www.businessmanager.in
46
43 Human Resource Outsourcing
HRO industry in India is still evolving.While the ability to
deliver at a large global level with the offshore component
has attracted buyers,the growth has been in select
processes like payroll (few countries),benefits
administration,recruitment,workforce administration etc.,
but not in other parts of HRO. An article by
Dr.Anupriyo Mallick
42 Learning leadership from Lord Krishna!
The wisdom of Bhagvad Gita contains many leadership
lessons that are akin to contemporary leadership theories
and practices.The author has culled out key leadership
lessons for the corporate audience to learn and implement
the philosophy at the workplace.An article by
Aparna Sharma
55 Retrospectivity Paradigm
Retrospective operations should not be given to a statute
so to take away or impair an existing right or create a new
obligation or impose new liability.An article by Shanti Mal
Jain & P.C.Chaturvedi
57 Rs.43,000 crore Lies in Inoperative
EPF Accounts
Union Labour Minister Bandaru Dattatreya made startling
revelation in the Parliament that a whopping amount of Rs.
43,000/- crore is lying inoperative in the PF accounts.The
Government has although been adopting a slew of
measures to identify the beneficiaries of the Provident
Fund yet till it is done; why the money is recovered,at all,
from the employers? In catena of decisions the Supreme
Court and various High Courts have observed that before
determination and recovery of the Provident Fund amount
from the employers,the workers must be identified so as to
reach them,who are the real beneficiaries.An article by
H.L.Kumar
59 Case STUDY
Invisible inter union rivalry
By Dr.Pravin Durai
60 Case Analysis
Follow Structured Approach
By Bhaskar Dhariwal
Go for refrendum
By Paramjeet Singh
61
Book Learning
Soft Skills for Success
Author :G.R.K.Murty
Declaring Breakdowns
Author : Sameer Dua
Step by Step Into EPF
A GUIDE TO EMPLOYEES’PROVIDENT FUND
Author : Ram Niwas Bairwa
helpLINE
48from the COURT ROOM
Recent Important Judgments
62HR NEWS
USSW alumini meet held at Gurugram
Seminar on Reengineering HR for 21st century at
Chennai under FICCI-Tamilnadu Council
EPF withdrawal made easy -
Employer signature not required
Maharashtra bactracks on Labour reforms
Relaxing labour laws for textile
industry through policy
Women face discrimination at workplace:Survey
IT sector to lose lakh of jobs: study
41 CSR: Making it integral to business
structures
What should an organization's CSR plans and objectives
looks like? Are impressive sums of money pledged to social
causes enough or should there be more definition and
sustainability to CSR objectives? The article answers these
questions.An article by Rajeev Bhardwaj
38 The intricacies of the HR function
Customer centric HR is an area towards
which HR professionals need to be aware and
sensitive.HR of tomorrow is going to be based on outcomes
along with value additions that HR professionals may plan
as well as execute for the organizations.An article by
Dr.Deepak Sharma.

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AUGUST 2016 BUSINESS MANAGER3
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The views expressed in the articles published in Business Manager
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Published on 1st of Every Month
This issue of Business Manager contains 68 pages including cover
Chief Editor
ANIL KAUSHIK
Associate Editor
ANJANA ANIL
Hon'y Editorial Board
Dr. T.V. Rao Dr. V.P. Singh Dr. Rajen Mehrotra H. L. Kumar
Necessary evil
The excellent cover story on“Contract Labour: An era of live-in relationship”(BM, May
2016) should be an eye opener for all the beneficiaries and victims of the age-old
practice of legalised‘bonded labour’in India. Allow me to quote a paragraph from Sir
Thomas Munro’s December 31, 1824 observations appearing in East India Papers (Vol
iii, London,1826, quoted in Economic History of India, Romesh Dutt, C.I.E):
“Even if we could suppose that it were practicable without the aid of a single native to
conduct the whole affairs of the country both in the higher and in all the subordinate
offices, by means of Europeans, it ought not to be done, because it would be both
politically and morally wrong. The great number of public offices in which the natives
are employed is one of the strongest causes of their attachment to our Government. In
proportion as we exclude them from these, we lose our hold on them, and were the
exclusion entire, we should have their hatred in place of their attachment, their
feelings would be communicated to the whole population, and to the native troops,
and would excite a spirit of discontent too powerful for us to subdue or resist. But
were it possible that they could submit silently and without opposition, the case
would be worse, they would sink in character, they would lose the hope of public
office and distinction all laudable ambition, and would degenerate into an indolent
and abject race, incapable of any higher pursuit than the mere gratification of their
appetites. It would certainly be more desirable that we should be expelled from the
country altogether, than that the result of our system of government should be such a
debasement of a whole people.”
I found the above thoughts relevant in the context of the treatment meted out to
‘contract labour’or the workforce on which the present day‘service providers’depend
for execution of both skilled and unskilled work for their‘clients’. Just substitute PSUs
or corporates for public offices and‘outsourced’or‘contract’employees for natives in
the above narrative and you are close to the present day reality. Until the country is in
a position to put in place a realistic and universally acceptable prices, wages and
income policy and a reasonably fool-proof social security system for all categories of
citizens, we need to encourage regular employment of workforce by all
establishments which can afford that dispensation.
-M G Warrier
Empathize
As a first step we need to ensure that contract labour rightly gets their dues in terms of
salary, social security benefits and other benefits like canteen facility, uniform etc. at
par with the regular workmen. We should also design a mechanism to gradually
regularise some of them in a phased manner keeping in view their overall
performance and conduct. This helps in developing a confidence in them for the
organization and also reinforces a positive behaviour and sense of belongingness. We
as HR professionals should be sensitive to their cause and empathize with them. They
play an important role in the growth and success of our organizations and should be
owned to the extent possible.
-Vinod Ruhela
Delightful
Profile of women HR professionals on cover
page of the magazine made be delighted.
It is good and inspiring to know about
such HR women who have made their own
way with confidence and commitment.
-Jhanvi
Inspiring
Deepshikha Singh has put forward the real
challenges being faced by women
entrepreneurs in today business world. The
account of the story is touchy and gives
ample learning to women who want to
write their own destiny. Its really
motivating to read.
-Charu
Timely
Devika Gulla has very timely identified the
issues for start-ups in attracting millennials
in her article. It is true that start-ups have
to invest in branding the organisation in a
way that attracts the young talent.
Millennials are very shaky in a way that
they get attracted very quickly and also
detached early if not feel the environment
of their taste.
-Shafali
Readers are invited to comment on articles published in BM through email at : bmalwar@gmail.com

5. Anil Kaushik
www.businessmanager.in
AUGUST 2016 BUSINESS MANAGER4
Leadership: An unending journey
August, 2016
Vol.19, No.2
The more you try to understand about the leadership,the quickly you get trapped in different
perspectives.
Being a leader is tougher than ever.As generation changes,leaders’qualities also change.
Workplaces in present times are more complex and competitive,so the people.Change is
occurring at much higher speed.Sometimes situations are uncertain and people work in
environment with full of ambiguities.No single approach of leadership fits in all situations.
There have been certain myths about leadership also.Few myths about leadership include; one,
that everyone can be a leader.It is not true.Certain basic instincts are necessary in a person to
get them developed.Without that one cannot perform as a leader.Two,People who get to the
top are leaders.It is not always correct to presume.People can be reached to higher lever due
to certain other reasons also and not due to leadership qualities or merits only.Three,Leaders
deliver business results.it is also not necessarily true always that leaders are only meant to
deliver business profits and make organization grow.They may be there for certain other
deliverables and four,Leaders are great coaches.It is rare that leaders also become good
coaches.There may be many excellent coaches who are not leaders.
Leadership is practiced in attitudes and actions and one has to be serious about it.Followers
want leaders who can not only capture their heart,mind and spirits but also who can change
the way things get done for the better.Leaders should be able to make a significant difference.
They shape results and our work experience. Work relationships need to be built in broader,
matrixes and more global organizations.Today's leaders need new skills and more support to
respond to the challenges and opportunities that rocket their way.There is always too much to
do and too little time in which to do it by leaders.
We tend to pre-judge leaders.After getting to know leaders better,our early judgments fade
away; they are replaced with new and more meaningful perceptions about who the person is
and what he is trying to achieve.It is better to Keep track of intentions,decisions,and
outcomes of leaders in organisations.
Cover story of this issue on shades of leadership helps to understand various shades of
leadership and our ability to become better leaders with ability to envision the future and to
convince others that they have the ability and vision worth following.The world class
management thinkers and practitioners discuss many different ideas about leadership
including teamwork,authenticity,collaboration and character in this cover theme.
If you like it let us know.If not,well,let us know that too.
Happy Reading!
From the Editor’s Desk

6. Sexual
abuse of a
man at
workplace
AUGUST 2016 BUSINESS MANAGER13
I
t was like any other day
in office and as usual, I
was glued to my laptop
until my phone buzzed at 10
A.M.
"Sanjeev, come to my
cabin, NOW" my reporting
manager shouted from the
other end.
I rushed to his cabin.
However, before entering I
peeped in through the glass
window, he looked furious
and upset.
Before I could enter and
close the door, he screamed
"Sanjeev, I want you to fire
Pankaj immediately."
I couldn't believe what I
was hearing, so, I enquired further. In response, he turned
his laptop towards me.
It was an email from Neha Desai, our training manager.
She had sent an email to Raj, our VP-HR with CC to all C-
Level Executives, accusing Pankaj of sexually harassing
her during their tour to Ahmedabad together. She
demanded an immediate action against Pankaj or else she
would file a police complaint.
I was bewildered of the accusation. "But this is
impossible, Pankaj is a man of virtue," I asserted.
He looked at me angrily and said, "Sanjeev, how can you
say this even after reading this email? This guy is a pervert,
fire him". "You have 24 hours to do so", he shouted.
I left his cabin after half an hour, completely exhausted
and drained.
As I sat on my chair, I tried to comprehend. Five months
ago, I joined a leading BFSI company's head office at Delhi,
as Talent Acquisition Manager. I was responsible for
hiring for all 78 offices in India. After nine years of career,
this was my big break. This role offered everything I was
looking for - great role, a team of 12 people to manage,
excellent reward and growth opportunities. In past, having
worked with mid-size non-branded organizations, I was
still trying to learn and adapt to the culture of a big brand
organization.
Neha's email shook me. "Was I haste in hiring Pankaj?"
I questioned myself.
Pankaj, an extremely hardworking, focused and
innocent man, belongs to my team. Six years ago, I had
hired him through campus placement at my earlier
workplace. He was still there while I moved to another
organization. He belongs to the lower middle class, has a
www.businessmanager.in
Sanjeev Himachali,Pune
AnjuTalmale,New Delhi
You mean to say
that she is trying
to trap you. Are
you out of your
mind? Why
would she do
that? She has
been working
here for last
seven years. You
joined just a
couple of
months ago.

7. AUGUST 2016 BUSINESS MANAGER14
Sexual abuse of a man at workplace
mother and two sisters
dependent on him. He is the
sole breadwinner in his
family after his father's
death.
A requirement of Senior
Recruiter in my team
reminded me of him. I hired
him again a couple of
months ago.
During lunch, I was
joined by Finance and
Payroll managers.
As we were about to leave,
to our respective desks, I
casually asked them about
Neha.
Both of them looked at
each other with a naughty
smile, "Sanjeev, if you are on
a travel schedule with her,
you will enjoy. Just be
careful, she is a reference of
our CEO," they said with a
wink and left.
Pankaj was still at
Ahmedabad to conduct an
Induction Program. I called
and asked him to return to
Delhi immediately. In this
organization, Induction and
Orientation are conducted by
the Talent Acquisition Team
in collaboration with
Training and Development
Department for new hires,
before handing them over to
their respective functional
heads.
While going home in the
evening, Raj called me again,
"Sanjeev, what's the update
with Pankaj? Did you fire
him?"
"Sir, he is in Ahmedabad. I
have called him. He will be
here tomorrow morning", I
replied.
"Good. We don't need such
perverts in our office.
Tomorrow must be his last
working day", he advised.
"Okay Sir", I replied to
him.
Next day, Pankaj reached
office at 10 AM. I
immediately took him to the
conference room.
"Pankaj, what's on with
Neha?" I demanded.
"What," he asked
shockingly
"Pankaj, don't pretend. What did you do with Neha in
Ahmedabad?" I asked him angrily.
"I didn't do anything to Neha Madam. What are you
talking about?" he said innocently.
"Pankaj, Neha has filed a complaint against you
sexually harassed her. I have instructions to fire you", I
informed him.
He froze, blinked blankly then uttered in a low,
crumbled voice
"But Sir, I am innocent. I have no idea why she is
blaming me"
"You mean to say that she is trying to trap you. Are you
out of your mind? Why would she do that? She has been
working here for last seven years. You joined just a couple
of months ago. It was the first time I sent you on such an
assignment and you did all these things? Tell me
everything from the scratch", I shrieked said in an
upsetting tone. In fact, I was really angry and furious.
With tears rolling down his cheeks, he began, "That day
when we reached Ahmedabad…"
"Don't hide anything. I want to know everything", I
interrupted.
He could barely speak. He took two hours to narrate the
entire incident.
"The day before our departure to Ahmedabad, Neha
Madam called me to inform that instead of her team
member, Pooja, she would come along with me as Pooja was
unwell. She asked me to wait near the Airline counter. Our
flight was at 7:40 am. I reached the airport at 5:30 AM and
she came by 6 AM. After going through security check, we
learnt that many flights were delayed or cancelled due to
fog. Our flight too was rescheduled for 8:45 AM and then for
10 AM and finally was cancelled. Upon our request, the
staff agreed to accommodate us in next flight at 3:15 PM
and boarding passes could be collected at 1 PM.
We proceeded to airport lounge to kill four hours.
Settled ourselves and started conversing over coffee.
She enquired about my experience in this company, my
family, my future plans and my relationship status. I learnt
that she got married three years ago at the age of 27. Her
husband works in Australia and she is going to join him
soon after she gets her work visa. She didn't sound happy
about her marriage. Our flight was once again rescheduled
for 4 PM, so we continued with our talks. After all
reschedules and delays, we reached Ahmedabad at 6:30 PM.
We were booked into Hotel Fortune Park for one day. The
next day, I was to move into Hotel Ramada and Madam had
to travel to Bangalore for the training of Sales Managers.
We checked-in the hotel and moved to our respective
rooms. Later, she called to suggest we should go out and
explore local food. I agreed. We returned back to the hotel
after dinner at 10 PM. She invited me to join her for coffee
in her room. I hesitated at first then obliged on her
insistence.
She ordered for coffee and asked me if it was alright
with me if she changed into something comfortable. I said
that's alright. Within five minutes, she came out in a red
colour nightgown. While waiting for coffee, she tried to
probe into my love life, bedroom life, etc. After coffee, when
I was about to leave, she held my hand and said she was
scared of sleeping alone and if I could share the room with
her. I declined but she advanced on me and started kissing
www.businessmanager.in
This world is full of
good and bad
people of both
sexes. Let's not be
biased and let's
not judge
someone
blindfolded. A
man can also be
a victim of sexual
harassment.

8. AUGUST 2016 BUSINESS MANAGER15
Sexual abuse of a man at workplace
saying no one would ever
come to know. I was terrified.
I prised myself away and ran
towards the door. She yelled
at me that no one ever
refused her, not even the
CEO. Then she threatened
me of dire consequences if I
didn't submit myself to her. I
pleaded to let go of me. She
laughed, looked at me
sarcastically while I was
leaving.
We met for breakfast, next
morning. She behaved as
though nothing had
happened. We checked out
and moved to Hotel Ramada,
which was also the venue for
our induction program. Last
month we had hired 35
people in Ahmedabad and
they were scheduled for a
three-day induction
program.
The induction program
went very well. After lunch,
she requested if she could
use my room to change her
clothes for her scheduled
flight to Bangalore at 6 PM. I
agreed. She then asked me to
come to the room to finish
last night's pending work. I
ignored and told her to
submit my keys at reception
when she is done. She left
fuming.
He unfolded the entire
episode.
I was revolted, more by
the fact that it was
impossible to present any
proof of Pankaj's innocence.
"Let me see what can be
done", I assured him. And we
walked out of the conference
room.
I fixed a meeting with Raj
after half an hour. I asked
Pankaj to accompany me.
"Sir, he is Pankaj", I
introduced.
Raj fixed me with a fierce
gaze. "Sanjeev, what is he
doing in my cabin? Why is
this pervert not fired yet"?
"Sir, we need five minutes
of your time. That email is
bogus. You must hear him
out as well. Please, Sir. Just
five minutes", I pleaded like anything.
"Okay, tell me and stick to objective", he said, turning
his focus back to his laptop.
And then he begins to type something on this laptop as
if he is least interested.
Pankaj narrated everything again. Once he finished, Raj
asked him to leave and told me to sit.
"Sanjeev, why are you meddling with the things? The
decision has been taken. Pankaj needs to go", He told me.
"Sir, he is innocent. He has a family to look after. We
need to give him a fair chance", I justified.
"Innocent? How do you know that? Maybe he is creating
a story. For a moment, even if I believe what he is saying is
right then what? Who else will believe his story", he
countered.
"But sir, as Pankaj said and even I have heard from few
employees that she sleeps with others in organization…" I
said before he interrupted.
"Sanjeev, you have lost it. No one will come forward to
give statements against her. Pankaj could have done what
others did. What's so big deal? Look we don't have time to
waste. If she goes to the police, it will affect the reputation
of the organization. It's not worth a risk for a junior
employee. Let him go. You will get better people. There are
many available in the market", I explained.
"Sir, he belongs to a very poor family. He is the only
breadwinner in the family. It will affect their economic
condition. I am sure, we can do something", I requested
him.
"Alright, give me time to think. I will get back to you by
tomorrow morning. Let me speak to Neha and our CEO",
he assured me.
Next day morning, as soon as Raj reached the office, he
called me into his cabin.
"Sanjeev, I spoke to our CEO and Neha. Considering his
financial situation, Neha has agreed to take back her
complaint, provided Pankaj gives her a written apology.
We must give him a written warning for insubordination
of his senior. There must not be any complaint against
him. One more complaint and he will be out", He
pronounced.
Pankaj wrote an apology to Neha. I gave him a written
warning. A copy of the warning was placed in his personal
file.
Within next two months, Pankaj got a new job and he
moved out. Neha has also left the company. I also moved out
of the organization for another assignment.
This incident made me ponder that even males could be
a victim of sexual harassment. Our society doesn't
endorse. We have no legislation to cover sexual crimes
against men. Sexual relation is a personal choice. Forcing
anyone into a physical relation is rape.
With this tale, I am neither denoting that all females in
corporate are Neha nor endorsing that all males are
Pankaj. This world is full of good and bad people of both
sexes. Let's not be biased and let's not judge someone
blindfolded.
What would you have done had you been in place of
Pankaj? Please share your feedback and experiences.
www.businessmanager.in
The induction
program went very
well. After lunch,
she requested if
she could use my
room to change
her clothes for her
scheduled flight to
Bangalore at 6 PM.
I agreed. She then
asked me to come
to the room to
finish last night's
pending work. I
ignored and told
her to submit my
keys at reception
when she is done.
She left fuming.
BM