2. IBM Software Group | Tivoli software
Raj’s Security vision is to excel as a quality service provider of Integrated Security
Solutions that has global expertise to deliver risk management and business
continuity requirements of international clientele through its range of services.
3. IBM Software Group | Tivoli softwareORGANISATION
Raj's Security Force is a leading private security services agency in Mumbai &
Mahrashtra.etc that provides Specialized Security Solutions & services that are
customized to fit specific needs of each customer. We have more than Seven
years of experience in the field of Security and Safety and over 50 clients spread
across different industry segments including Mumbai & Maharashtra locations.
The founding philosophy of Raj's is to provide our customers with best in class
security while remaining a great place for our employees to work in.
Though Raj’s believes in equal precipitation by one & all yet, to ensure correct protocol
& utmost discipline, we have robust organizational management that ensure timely
response to the client’s queries & observations.
Formed in 2010, RAJ’S has forgets success on exceptional customer service,
delivering customer – focused services to key global corporations across a range of
sectors including government, manufacturing, retail, hospitality, defense, and
educational institution sectors.
our company values of integrity, teamwork, attitude, performance and Passion Were
carefully chosen and form the framework for our commitment to outstanding customer
service as well as guiding our daily actions.
4. IBM Software Group | Tivoli software PRIME CLIENTELE
CORPORATE CLIENTELE:
INDIAN OIL PETROL PUMP
VALECHA GROUP
K. T. RESORT
AIRCEL
JIVDANI MANDIR
MIDC
MNCs
HOLY CROSS SCHOOL
RAWAL COLLEGE
Shanti Shopping Centre
Geeta Arcade
Durga Super Marketcity
5. IBM Software Group | Tivoli software
In order to have proper complaint handling and proper client support Raj’s
Securities has in-house helpdesk software which provides 24 X 7 customer
support.
24 HRS CUSTOMER HELPLINE
+91-86551 33330
022- 60022897
CLIENT HELP DESK MANAGEMENT
6. IBM Software Group | Tivoli softwarePROPERTY MONITORING OVERVIEW
REPORTING
PROPERTY
ACCESS
CONTROL
MGMT
GATEWAY
AUDIT &
REVIEW OF OPS
UNWANTED
ISSUES
HOTEL
INTRUSION
PREVENTION
MEDICAL
RESPONSE
INVENTORY &
MATERIALS
MOVEMENTS
ALL ROUND
PROTECTION
7. IBM Software Group | Tivoli software
The Regimen followed :
• Pre-induction training.
• Post-induction training.
• First aid and Fire Fighting training.
• On the job training.
• Refresher training.
• Soft skills training – on requirement
basis
• Gap Analysis training – as on required
basis
• Up gradation of skills training.
TRAINING
8. IBM Software Group | Tivoli software
Periodic Quality
Audits
Regular ‘onsite’
Customer
Satisfaction
Surveys
Email/ online
Customer
Satisfaction
Surveys
+
+
•On site audits of staff, processes and RAJ’S services
•Review of site data logs, performance metrics etc
• Identification and resolution of concern areas
Customer Satisfaction survey interviews with
• client facilities manager
• relevant business heads
• end users of our services
Regular emailed customer satisfaction surveys to track
on-going customer satisfaction
Continuous
performance
improvement
Our dedicated Quality team focuses exclusively on driving continuous performance
improvement at all RAJ’S client sites
QUALITY ASSURANCE & CLIENT SAFTISFACTION
9. IBM Software Group | Tivoli software
Start
Receive LOI from
Client
Site diligence
Manpower
deployment
Materials
requisitioning
Service task
scheduling
Stop
Operations
commencement
Transition activities
Customermanagement
Valueaddedservices
Kick off
meeting with
client
Completion
meeting with
client
All transitions are supervised by a specialized Transitions Team. This ensures that
transitions are quick, meet RAJ’S standards and are completed with minimum disruption
Output
Checklists, SOPs, Logs, Maintenance Plans,
MIS, Reports etc
SITE TAKEOVER TRANSITION MODEL
10. IBM Software Group | Tivoli softwareRAJ’S- Property Management Solution Provider
Security services
House Keeping Services
Verification & Fraud Detection
Business Support Services
Background Cheques
Collection & recovery of bad debts
Event Management
Cash escort
11. IBM Software Group | Tivoli software CONTACT DETAILS
Name - – Sanjay Jadhav
Contact No – +91-86551 33330
022 – 600 22 897
Email:
rajs.securityforce79@gmail.com
Corporate Head Office:
D-69, Shanti Shopping Centre,
Near Railway Station, Mira
raod (E) Thane - 401107
Website: www.rajsecurityforce.com
12. IBM Software Group | Tivoli software
WE THANK YOU FOR
YOUR TIME & PATIENCE
