Business Resume

1. Sandra J Gray
8221 Cicero Trail Chattanooga TN 37421
frederickssandra@gmail.com
SUMMARY
Over 20 years’ customer service and office experience, including investigation of lost,
stolen or damaged product, transportation, logistics, and vendor compliance, am
committed to excellence and a team player. I portray effective oral and written
communication skills while openly maintaining professionalism. Computer skills include: Internet
Searches, MS Windows, Microsoft Word/Excel, Outlook, and Microsoft Power Point, Microsoft Access, Ford Covisint/DDL
software, Kronos, AS400 and SAP.
EXPERIENCE
Customer Service Analyst/Logistics Feb 2015 – Present
Mann+Hummel USA Inc Dunlap, TN
• Maintains material masters, bills of materials, and routers in SAP Generates invoices for shipment of
goods and services. Creates Master and bar code label info in SAP label table. Enters/monitors all
customer orders manually and through EDI into SAP. Verifies and investigates customers’
accumulations and tracks returnable container shipments. Prepares service products for shipping
and arranging for transportation. Conducts cell audits and arranges for expedites to avoid production
disruption. Maintains ongoing communications with carriers and customers. Manage launch/prototype
parts and general parts shipment from supplier to the point of installation, in order to guarantee on-time delivery
for all parts, and provide update to management team as needed. Creation of manual orders/bills as needed.
• Monitors past due log/expedite log, pricing in SAP and controls related hard copy purchase orders and
scheduling agreements. Maintains accurate record keeping and reporting utilizing SAP as well
current, accurate record keeping/reporting utilizing SAP and Microsoft Excel spreadsheets. Creation
and upkeep of analytical reports and spreadsheets and data entry. Dispute investigation and
resolution.
• Control of transportation service lanes, scheduling pick-ups, and tracking continuous product
movement.
Deduction Analyst/Vendor Compliance Specialist Sept 2009 – Dec 2014
Ferrara Candy Co (Farleys and Sathers Candy) Chattanooga TN
• Responsible for investigating and analyzing customer deductions and claims for Overages, Shortages,
and Damages (OS&D) in Logistics/Supply Chain department. Interpreting collected information and
approving or refusing deductions as well as investigating and processing claims. Track and trace and
getting to the root of noncompliance. Collect on claims against carriers, billing audits, maintaining
accounting spreadsheets, data entry and customer service.
• Acquiring copies of proof of deliveries in instances of shortages via internal imaging system or by
accessing customers or delivering carriers website. Responsible for knowing customer Vendor
Compliance Manuals to make sure company was compliant, and information management.
Collecting, organizing, and presenting data in workable spreadsheets.
• Investigating and completing return authorizations for overage of product.
OS&D Specialist/Billing/Payroll Nov 2005 – Dec 2009
AAA Cooper Transportation Chattanooga TN
• Investigated all Overages, Shortages, and Damages for the Chattanooga terminal. Conducted
physical inspections on damaged freight. Responsible for data entry, reconsigning shipments
for shippers and obtaining disposition for returning damaged freight to shipper for credit and
inspection. Auditing product at Chattanooga terminal.
• Implemented a monthly report for supervisors which tracked claims paid, and showed which employee was
responsible with a year to date tally. Allowed supervisors to see who needed retraining.

2. Gray, S
• Created a daily report for a national account so they had real-time information on all shipments.
Maintained continuous contact with drivers. Billing nightly including Hazardous-Materials substances
reconciled the cash report from the day’s intake and prepared bank deposits. Payroll back up using
the Kronos Payroll system in AS 400 for all terminal employees. Auditing of billing to customers for
errors and customer service.