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Social Media Analytics Report
West Ames
by Sam Renschen
Average Total Reach
Q32013
Q22014
1000% growth
(Q1 2014 vs Q1 2015)
0
0
100
0
0
0
200
0
0
0
300
0
0
0
2000
Q42013
Q12014
Q32014
Q42014
Q12015
75% growth
(Q1 2014 vs Q4 2014)
Users Engaged
(Daily Average of Users Engaged)
Q3 2013
Q4 2013
Q1 2014
Q2 2014
12
14
20
15
18
45
106
Q3 2014
Q4 2014
Q1 2015
Daily Logged In Page Views
Average Daily Page Views from Users Logged InQ32013
Q22014
180% growth
(Q1 2014 vs Q1 2015)
5
10
15
Q42013
Q12014
Q32014
Q42014
Q12015
Page Improvements
Likes
Q1 2015 Q4 2014 Q1 2014
Total
Checkins
Q1 2015 Q4 2014 Q1 2014
Avg Daily
Consumption
Q1 2015 Q4 2014 Q1 2014
1036 695 467
74 55 22
219 78 29
Page Improvements
Click
Consumption
Q1 2015 Q4 2014 Q1 2014
Q1 2015 Q4 2014 Q1 2014
Total
Consumers
Q1 2015 Q4 2014 Q1 2014
19,742 7205 2618
4,918 718 551
3,737 1310 1010
Avg Daily
Impressions
Lifetime Stories Generated
Jan - Mar
2015
Oct - Dec
2014
Jul - Sept
2014
Apr - Jun
2014
Jan - Mar
2014
117 1431 221
39 380 45
33 222 13
16 234 17
38 107 28
New Likes vs. Unlikes
Q1
2015
Q4
2014
Q3
2014
Q2
2014
358 16
11
6
1280
54
132
Like Sources
Page_Browser
Local_Places_pyml
Search
Recommended_Pages
Mobile Ads/Sponsored Story
Mobile
Page Profile
These seven categories
account for 88% of
your total Likes
The other 12% is comprised
of non-substantial Like
sources (i.e. 1-5 Likes)
Like Sources
29 likes
People using
Facebook’s
page browser
Local Places
pyml
43 likes
People seeing
our page under
Pages You May
Like (PYML)
Search 45 likes
People Liked our
Page from their
search results
Mobile Ads 57 likes
Likes gained
from a news
feed ad on a
mobile device
Mobile 192 likes
Likes from
people using a
mobile device
Page Profile 504 likes
Likes from
people on our
page itself
Recommended
Pages
49 likes
People liked our
page from the
suggested
pages section
Page Browser
Percentage of Fans on
Facebook Daily
100%extremely active
WhenFansareOnline
12a.m.1a.m.2a.m.3a.m.4a.m.5a.m.6a.m.7a.m.8a.m.9a.m.10a.m.11a.m.12p.m.1p.m.2p.m.3p.m.4p.m.5p.m.6p.m.7p.m.8p.m.9p.m.10p.m.11p.m.
Ourfanbaseisprimarilyonlinebetween1p.m.-7p.m.
Friday,Saturday,&Sunday
havethemorningswiththe
mostusersonline.
Sunday&Mondaylate
afternoonhavethemost
usersonline.
Gender
Breakdown
28%
72%
malefemale
18-24
29%
M: 35%
F: 65%
25-34
30%
M: 25%
F: 75%
35-44
22%
M: 28%
F: 72%
45-54
11%
M: 82%
F: 18%
55-64
6%
M: 25%
F: 75%
Age
13-17/65+
3%
M: 29%
F: 71%
Post Type Performance
Video
Type Avg Reach Avg Engagement
Status
Link
Photo
Post Clicks
Likes, Comments, & Shares
728 115
32
68
12
9
8
9
5
410
248
198
Randge (low-high)
192 - 2250
110 - 1977
52 - 1109
78 - 421
Standout Posts
Total Reach: 665
Engaged Users: 133
Post Consumption: 185
Total Impressions: 1544
Stories Created:
Comments - 17
Shares - 5
Likes - 87
Post Type: PHOTO
Total Reach: 6926
Engaged Users: 1853
Post Consumption: 2488
Total Impressions: 9865
Stories Created:
Comments - 13
Shares - 6
Likes - 143
Post Type: PHOTO
Standout Posts
Total Reach: 366
Engaged Users: 46
Post Consumption: 53
Total Impressions: 739
Stories Created:
Comments - 2
Shares - 2
Likes - 19
Post Type: STATUSPost Type: PHOTO
Total Reach: 592
Engaged Users: 79
Post Consumption: 91
Total Impressions: 1104
Stories Created:
Comments - 1
Shares - 4
Likes - 53
Standout Posts
Total Reach: 312
Engaged Users: 35
Post Consumption: 54
Total Impressions: 524
Stories Created:
Comments - 3
Shares - 1
Likes - 6
Post Type: PHOTO
Total Reach: 675
Engaged Users: 61
Post Consumption: 76
Total Impressions: 1447
Stories Created:
Comments - 14
Shares - 7
Likes - 23
Post Type: PHOTO
Standout Posts
Total Reach: 988
Engaged Users: 78
Post Consumption: 95
Total Impressions: 2048
Stories Created:
Comments - 10
Shares - 12
Likes - 17
Post Type: PHOTOPost Type: PHOTO
1
2
Standout Posts
Total Reach: 1040
Engaged Users: 255
Post Consumption: 368
Total Impressions: 2569
Stories Created:
Comments - 1
Shares - 5
Likes - 25
Post Type: LINK
Total Reach: 421
Engaged Users: 54
Post Consumption: 39
Total Impressions: 944
Stories Created:
Comments - 3
Shares - 14
Likes - 13
Post Type: STATUS
Standout Posts
Total Reach: 827
Engaged Users: 80
Post Consumption: 58
Total Impressions: 1678
Stories Created:
Comments - 10
Shares - 5
Likes - 31
Post Type: STATUSPost Type: STATUS
Total Reach: 1327
Engaged Users: 435
Post Consumption: 428
Total Impressions: 2429
Stories Created:
Comments - 10
Shares - 0
Likes - 33
Video Posts
Come meet Craig Jensen, our Produce
Specialist, today! Craig offers great exper-
tise about our produce department to
better your culinary experience!
Reach: 1158
Impressions: 2491
Post Clicks: 209
Engaged Users: 188
Post Consumption: 171
Likes, Comments, Shares: 64
Avg. View Duration: 20s
# of Views: 529
Auto-Play: 475
Clicked-Play: 54
Come see Darrell and try some
Gouda cheese today! It's the most
consumed cheese in the world!!
Reach: 380
Impressions: 766
Post Clicks: 10
Engaged Users: 34
Post Consumption: 22
Likes, Comments, Shares: 15
Avg. View Duration: 12s
# of Views: 200
Auto-Play: 175
Clicked-Play: 25
Paid Posts
Post Type: PHOTO
Post Type: PHOTO
Organic Reach: 864
Paid Reach: 20,344
Post Clicks: 765
Organic Reach: 1848
Paid Reach: 19,048
Post Clicks: 697
Paid Video Post
Paid Reach: 7,452
Organic Reach: 1,900
Impressions: 11,982
Post Clicks: 341
Engaged Users:
Post Consumption: 554
Likes, Comments, Shares: 129
Avg. View Duration: 12s
# of Views: 4,795
Auto-Play: 4,656
Clicked-Play: 139
***NOW OPEN*** The NEWEST restau-
rant in town! The West Ames Hy-Vee
Market Café opened today! Come enjoy
some great food and drinks!
621
Twitter Breakdown
Followers: 201
Following: 158
People want
to connect
Staying current
Creating exclusivity
Twitter Breakdown
Exclusive promotions and deals get clicks
Hootsuite tracks post/tweet stats
Woobox Promotions
Time Sensitive
Custom
Entry Form
Custom
Voucher
Woobox Promotions
Amazing
Deals
Free
Give-aways
Extensive
Statistics
Woobox is Powerful
Looking Ahead
Forced Action
Perfect for any
campaign
Twitter & Facebook
Hy-VIP Promotion
Leaderboard Contest
People engage to win
Constantly Running
Gives back to Fans
Woobox Promotions
Looking Ahead
Deliberate Experimentation
Trial Posting
Monday - Sunday
6 a.m. - 9 p.m.
Trial Content
Health vs Bakery*
6 a.m. - 9 p.m.
Compare Stats
Reach & Engagment
vs.
Content, Time, Etc.
Creating Exclusives
Store specific
promotions
Social Media
Platform Specific
Just like the
digital exclusives!
Strategy Differentiation
Short-Term Strategy
Imediate Posts
Just Because
Day to Day
What’s Happening Now
This looks cool
One-Time Deals
Weekend Specials
In-Store Events
Recently Decided Offer
Strategy Differentiation
Long-Term Strategy
Social Campaigns
Day Specific
Time Specific
Department Specific
Content Specific
Keys to Success
Consistent
Relevant
Planned/Organized
Rewards
Keys to Future
Staying Variable
Publishing all types of
posts & content
Finding new ways to
create certain posts
Campaigns
Season/Year/Days
“Holidays with Hy-Vee”
Exclusive to Social Media
Print, Mobile, Online
Trackability
Using Hootsuite/Woobox
Every post will be tracked
Vital in understanding fan
motivations and post success

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FinalReport.WA

  • 1. Social Media Analytics Report West Ames by Sam Renschen
  • 2. Average Total Reach Q32013 Q22014 1000% growth (Q1 2014 vs Q1 2015) 0 0 100 0 0 0 200 0 0 0 300 0 0 0 2000 Q42013 Q12014 Q32014 Q42014 Q12015 75% growth (Q1 2014 vs Q4 2014)
  • 3. Users Engaged (Daily Average of Users Engaged) Q3 2013 Q4 2013 Q1 2014 Q2 2014 12 14 20 15 18 45 106 Q3 2014 Q4 2014 Q1 2015
  • 4. Daily Logged In Page Views Average Daily Page Views from Users Logged InQ32013 Q22014 180% growth (Q1 2014 vs Q1 2015) 5 10 15 Q42013 Q12014 Q32014 Q42014 Q12015
  • 5. Page Improvements Likes Q1 2015 Q4 2014 Q1 2014 Total Checkins Q1 2015 Q4 2014 Q1 2014 Avg Daily Consumption Q1 2015 Q4 2014 Q1 2014 1036 695 467 74 55 22 219 78 29
  • 6. Page Improvements Click Consumption Q1 2015 Q4 2014 Q1 2014 Q1 2015 Q4 2014 Q1 2014 Total Consumers Q1 2015 Q4 2014 Q1 2014 19,742 7205 2618 4,918 718 551 3,737 1310 1010 Avg Daily Impressions
  • 7. Lifetime Stories Generated Jan - Mar 2015 Oct - Dec 2014 Jul - Sept 2014 Apr - Jun 2014 Jan - Mar 2014 117 1431 221 39 380 45 33 222 13 16 234 17 38 107 28
  • 8. New Likes vs. Unlikes Q1 2015 Q4 2014 Q3 2014 Q2 2014 358 16 11 6 1280 54 132
  • 9. Like Sources Page_Browser Local_Places_pyml Search Recommended_Pages Mobile Ads/Sponsored Story Mobile Page Profile These seven categories account for 88% of your total Likes The other 12% is comprised of non-substantial Like sources (i.e. 1-5 Likes)
  • 10. Like Sources 29 likes People using Facebook’s page browser Local Places pyml 43 likes People seeing our page under Pages You May Like (PYML) Search 45 likes People Liked our Page from their search results Mobile Ads 57 likes Likes gained from a news feed ad on a mobile device Mobile 192 likes Likes from people using a mobile device Page Profile 504 likes Likes from people on our page itself Recommended Pages 49 likes People liked our page from the suggested pages section Page Browser
  • 11. Percentage of Fans on Facebook Daily 100%extremely active
  • 14. 18-24 29% M: 35% F: 65% 25-34 30% M: 25% F: 75% 35-44 22% M: 28% F: 72% 45-54 11% M: 82% F: 18% 55-64 6% M: 25% F: 75% Age 13-17/65+ 3% M: 29% F: 71%
  • 15. Post Type Performance Video Type Avg Reach Avg Engagement Status Link Photo Post Clicks Likes, Comments, & Shares 728 115 32 68 12 9 8 9 5 410 248 198 Randge (low-high) 192 - 2250 110 - 1977 52 - 1109 78 - 421
  • 16. Standout Posts Total Reach: 665 Engaged Users: 133 Post Consumption: 185 Total Impressions: 1544 Stories Created: Comments - 17 Shares - 5 Likes - 87 Post Type: PHOTO Total Reach: 6926 Engaged Users: 1853 Post Consumption: 2488 Total Impressions: 9865 Stories Created: Comments - 13 Shares - 6 Likes - 143 Post Type: PHOTO
  • 17. Standout Posts Total Reach: 366 Engaged Users: 46 Post Consumption: 53 Total Impressions: 739 Stories Created: Comments - 2 Shares - 2 Likes - 19 Post Type: STATUSPost Type: PHOTO Total Reach: 592 Engaged Users: 79 Post Consumption: 91 Total Impressions: 1104 Stories Created: Comments - 1 Shares - 4 Likes - 53
  • 18. Standout Posts Total Reach: 312 Engaged Users: 35 Post Consumption: 54 Total Impressions: 524 Stories Created: Comments - 3 Shares - 1 Likes - 6 Post Type: PHOTO Total Reach: 675 Engaged Users: 61 Post Consumption: 76 Total Impressions: 1447 Stories Created: Comments - 14 Shares - 7 Likes - 23 Post Type: PHOTO
  • 19. Standout Posts Total Reach: 988 Engaged Users: 78 Post Consumption: 95 Total Impressions: 2048 Stories Created: Comments - 10 Shares - 12 Likes - 17 Post Type: PHOTOPost Type: PHOTO 1 2
  • 20. Standout Posts Total Reach: 1040 Engaged Users: 255 Post Consumption: 368 Total Impressions: 2569 Stories Created: Comments - 1 Shares - 5 Likes - 25 Post Type: LINK Total Reach: 421 Engaged Users: 54 Post Consumption: 39 Total Impressions: 944 Stories Created: Comments - 3 Shares - 14 Likes - 13 Post Type: STATUS
  • 21. Standout Posts Total Reach: 827 Engaged Users: 80 Post Consumption: 58 Total Impressions: 1678 Stories Created: Comments - 10 Shares - 5 Likes - 31 Post Type: STATUSPost Type: STATUS Total Reach: 1327 Engaged Users: 435 Post Consumption: 428 Total Impressions: 2429 Stories Created: Comments - 10 Shares - 0 Likes - 33
  • 22. Video Posts Come meet Craig Jensen, our Produce Specialist, today! Craig offers great exper- tise about our produce department to better your culinary experience! Reach: 1158 Impressions: 2491 Post Clicks: 209 Engaged Users: 188 Post Consumption: 171 Likes, Comments, Shares: 64 Avg. View Duration: 20s # of Views: 529 Auto-Play: 475 Clicked-Play: 54 Come see Darrell and try some Gouda cheese today! It's the most consumed cheese in the world!! Reach: 380 Impressions: 766 Post Clicks: 10 Engaged Users: 34 Post Consumption: 22 Likes, Comments, Shares: 15 Avg. View Duration: 12s # of Views: 200 Auto-Play: 175 Clicked-Play: 25
  • 23. Paid Posts Post Type: PHOTO Post Type: PHOTO Organic Reach: 864 Paid Reach: 20,344 Post Clicks: 765 Organic Reach: 1848 Paid Reach: 19,048 Post Clicks: 697
  • 24. Paid Video Post Paid Reach: 7,452 Organic Reach: 1,900 Impressions: 11,982 Post Clicks: 341 Engaged Users: Post Consumption: 554 Likes, Comments, Shares: 129 Avg. View Duration: 12s # of Views: 4,795 Auto-Play: 4,656 Clicked-Play: 139 ***NOW OPEN*** The NEWEST restau- rant in town! The West Ames Hy-Vee Market Café opened today! Come enjoy some great food and drinks! 621
  • 25. Twitter Breakdown Followers: 201 Following: 158 People want to connect Staying current Creating exclusivity
  • 26. Twitter Breakdown Exclusive promotions and deals get clicks Hootsuite tracks post/tweet stats
  • 29. Woobox is Powerful Looking Ahead Forced Action Perfect for any campaign Twitter & Facebook Hy-VIP Promotion Leaderboard Contest People engage to win Constantly Running Gives back to Fans
  • 31. Looking Ahead Deliberate Experimentation Trial Posting Monday - Sunday 6 a.m. - 9 p.m. Trial Content Health vs Bakery* 6 a.m. - 9 p.m. Compare Stats Reach & Engagment vs. Content, Time, Etc. Creating Exclusives Store specific promotions Social Media Platform Specific Just like the digital exclusives!
  • 32. Strategy Differentiation Short-Term Strategy Imediate Posts Just Because Day to Day What’s Happening Now This looks cool One-Time Deals Weekend Specials In-Store Events Recently Decided Offer
  • 33. Strategy Differentiation Long-Term Strategy Social Campaigns Day Specific Time Specific Department Specific Content Specific Keys to Success Consistent Relevant Planned/Organized Rewards
  • 34. Keys to Future Staying Variable Publishing all types of posts & content Finding new ways to create certain posts Campaigns Season/Year/Days “Holidays with Hy-Vee” Exclusive to Social Media Print, Mobile, Online Trackability Using Hootsuite/Woobox Every post will be tracked Vital in understanding fan motivations and post success