Chief Marketing and Experience Officer, Susan Theder, Chief Evangelist Samantha Russell and Chief Product and Technology Officer, Dave Christensen shared our best marketing ideas to kick off the summer and get an insider's view of what's new, coming soon and trending and much more!
7. Talk to me!
Client satisfaction
increases with frequency
of communication
7
% of
Clients
Client satisfaction based on frequency of communication with their advisor
2% 6% 24% 35% 22% 11%
Source: McKinsey Global Wealth and Asset Management
*Satisfaction score is synonymous of
promoters (9+ out of 10)
20
44
54
72
76
84
8. # 1 reason clients gave for firing their
PREVIOUS advisor
8
YCharts asked clients:
“How frequently does your advisor contact you
and how engaged do you feel?”
69% said infrequently or VERY infrequently
“Would more frequent communication give you
more confidence in your advisor?”
77% said YES (and this is under age 50 too!)
72% said the advisor
failed to communicate.
Great news! The number one reason clients fire their advisor is
the simplest one to address.
20. —
93% of online experiences begin with a
search engine.
—
Leads from search engines have a
14.6% close rate, while outbound leads
(ex. cold-calling, direct mail, etc.) have
a 1.7% close rate.
—
Advisors who get 6-10 or 11+ clients per
year have a calendar link on their
website.
Your online presence matters more
than ever
20
29. Social Media Dos
and Don’ts
29
1. Don’t start posts with “I”, “My” or “We”
➡️ instead, address the benefit to the reader
2. Don’t use passive voice
(ie “check out”, “take a look” etc)
➡️ instead of
“Check out my latest blog on market volatility”
Try…
“Does all of this market volatility leave you wondering if your portfolio is
allocated well?”
30. 3. Don’t be too Broad - Write for a
specific audience.
➡️ Instead, visualize who will read your posts.
4. NEVER share an article or link with
absolutely no context as to why you
are sharing it.
➡️ Instead:
• Give your opinion
• Share an interesting stat or fact from the piece
• Post a quote from the article
Remember: “What’s in it for me?” Mindset
Social Media Dos
and Don’ts
30
31. 31
5. (Almost) Always end
your posts with a
Question
—
Questions encourage comments
—
Comments build conversation
and allow you to respond
Social Media Dos
and Don’ts
32. 6. Share Images and
Infographics
Images/Infographics are
shared, liked and
commented on 3x more
than other posts
● You DON’T have to link
out to your website, a
blog or an article. The
graphic and your
commentary alone
can be the post
Social Media Dos
and Don’ts
33. 33
7. Give a preview of your
content
—
Take a stat, quote or statement
from the article and use it as the
“hook”
—
List Out Top TakeAways
—
DON’T just re-type what the post
title is
—
Offer your opinion or a compelling
reason why someone would want to
read the article
Social Media Dos
and Don’ts
34. 8. Don’t be afraid to get personal
Social Media Dos
and Don’ts
35. —
Tag reporters if you share their
article, tag COIs if post is of
interest, tag top clients
—
Tagging someone will often get
them to “like” or “comment” or even
“reshare” that post - but don’t
overdo it
9. @Tag Others
35
Social Media Dos
and Don’ts
36. v
36
And Don’t Forget…
10. Follow the 80/20 Rule 👇👇
For every 1 thing you post to your own feed
Comment on 5 other people’s posts
38. FMG Suite Can Help
—
New social posts added weekly
—
Automated marketing + Lead gen tools
—
FINRA - reviewed content
—
200+ BD integrations
—
fmgsuite.com
Overwhelmed?
Need Help? We Get it!
38
39. —
News Breaks, we create content for you.
_
Get notifications every time new content drops.
—
See at a glance what’s scheduled, pending
compliance approval or sent
_
Easily see gaps in your communications and fill
them.
Never Worry About
Timely Content Again
39
40. —
Concierge marketing service where We Take
Care of Everything
—
A Custom Marketing plan each month
—
Exclusive Content by Sam and Susan only
available for DIFM customers
—
Your own dedicated Marketing Strategist
—
Drive Leads, encourage Referrals and increase
Client engagement
—
Build your brand, stay in touch with clients, and
grow your business - Without Lifting a Finger
Do It For Me Marketing
40
41. Increase Your Timely
Communications:
Access the exclusive Sam and
Susan content for June when you
sign up for our…
Premium Marketing Package:
● $150 Premium Marketing Set Up
● $229 / month: Premium Marketing
Special Offer for Attendees:
Sign Up by May 31st
41
Modernize Your Website
● $500 off of set up for a new
Premium website
● $100 off of set up for new
Essential website
SAM
Stats from https://junto.digital/blog/seo-stats/ & https://blog.twentyoverten.com/effectiveness-of-digital-marketing-for-financial-advisors-using-twenty-over-ten/
Online customer reviews gain more weighting (6.47%) in organic local searches. What customers say in their reviews also mattered - ‘Negative Sentiment in Google Reviews’ is a negative ranking factor.
Need to make sure we explain the rules in ASKING for reviews in writing - needs to be evident that you don't cherry pick, and only ask certain clients (who you know will leave a positive review) - must give link to everyone
https://advisercounsel.net/2020/12/29/a-running-list-of-practical-pointers-under-the-new-marketing-rule/
1. Don’t start posts with “I”, “My” or “We”
➡️ instead, address the benefit to the reader.
Example:
Instead of “My social media tips”, say
“How to write better social media posts”.
1. Don’t start posts with “I”, “My” or “We”
➡️ instead, address the benefit to the reader.
Example:
Instead of “My social media tips”, say
“How to write better social media posts”.
1. Don’t start posts with “I”, “My” or “We”
➡️ instead, address the benefit to the reader.
Example:
Instead of “My social media tips”, say
“How to write better social media posts”.