After Hurricane Harvey hit the Texas Gulf Coast in late August 2017, damaging over 330 miles of cable infrastructure, Cable One worked tirelessly over the following months to restore service. Priorities included restoring service to local offices, police, medical facilities, and businesses in Port Lavaca, Point Comfort, Taft, and Gregory. Crews worked 12+ hours a day, 7 days a week through Thanksgiving, replacing over 81,000 feet of fiber, 334,000 feet of plant material, and 350,000 feet of drops. By October 24, 2018 all customers had service restored, though challenges remained in repairing additional damaged infrastructure and hiring replacement technicians.

1. RELIEF
RECOVERY
RESTORATION
REBUILD
REINVIGORATE

2. COMMUNITIES WE SERVE
• Over 330 miles of plant covering:
• Port Lavaca
• Point Comfort
• Taft
• Gregory
• Ingleside
• Ingleside on the Bay
• Aransas Pass
• City by the Sea

3. 8/24/17: First status call; continued twice daily for 3 weeks
8/25/17; STOPPED Billing for all customers
8/25/17: Secured fuel for head ends in Gregory & Port Lavaca
8/26/17: Secured first contractors to evaluate the plant; Tech Ops Manager on-site
Warehouse in Gregory destroyed
8/28/17: First contractors on site to walk out the plant and assess damage/needs
8/29/17: 2 Engineers, General Manager, 2 Advanced Techs, Warehouse associate on site
8/30/17: First construction crew on site to follow power and work on restoring plant
8/30/17: Secured off-site warehouse, dormitory and War Room location
8/31/17: 7 visiting technicians arrived; Local lead tech, additional Advanced tech, System tech
and Customer Service Representative arrived
9/1/17: More construction crews arrived, assessed damage in Port Lavaca/Point Comfort
9/1/17: Restored Service to local office, the EOC and the AP Police Department
9/4/17: All local associates called back to work; restoration continues
9/12/17: Opened lobby in Port Lavaca
9/18/17: Opened Aransas Pass Lobby Mon-Sat 11-3pm
10/24/18: All Customers able to have service restored
HISTORICAL TIMELINE

4. PRIORITIES
• SAFETY-Follow AEP
• Restore Service to:
– Local Offices
– Local Police, municipalities
– Medical
– Businesses
– Taft/Gregory/Port Lavaca/Point Comfort
• Other:
– Dangerous Drops
– Power Supplies
– Fiber Splicing

5. THE PROCESS
• Follow Power/AEP
• Walk Out Plant
• Construction Crews
• End of Lines
• Drop Crews
• Service Calls/All Services Out
• Sweep & Balance Crews
• Service Calls & Installation Calls
• Additional Walk Out
• Permanent attachment for Temped lines

6. NOTABLE NUMBERS
• Worked 7 days/week 12+ hours/day starting 8/25/17
through Thanksgiving
• Fiber Replaced: Over 81,946 feet
• Plant Material Replaced: over 334,119 feet
• Drop Material Replaced: over 350,000 feet
• Drops replaced/day: 150
• Locates to date: over 6500
• Cable One Visiting Technicians: over 100
• Contractor Hours to date: over 25,000

7. CHALLENGES
• Follow Power
– Like power, we could not work after dark for the first 3 weeks
• Fiber Cuts
– Brush Clean-up
– Farmer
• Debris Trucks tearing down drops
• AEP Contractors taking down plant
• Not Calling 811
– Post Holes taking down part of the plant

8. COMMUNITY
• 3 Free WiFi Hotspots
– Cable One Office-Aransas Pass
– Ingleside Chamber of Commerce
– Cable One Office-Port Lavaca
• $25,000 donated to Harvey Recovery Efforts
– $20,000 Salvation Army of Corpus Christi
– $2,500 St. Mary’s Star of the Sea Catholic Church
– $2,500 Calhoun County Ministries

9. PROGRESS
• 97.8% of customer base versus pre-Harvey
• Continue to find downed/damaged plant
• Hired two additional full-time technicians
– However, down two Advanced Technicians
• Hired Local, Small Business Sales Associate
• Hired Local, Enterprise Sales Associate
• Warehouse rebuilt at Gregory Head End

10. PICTURES: OFFSITE WAREHOUSE
Morning
Muster 7am
War
Room/Map
Room

11. PICTURES: PLANT
Cable tangled with phone line4 roll-offs full of wrecked out plant

12. REINVIGORATE
• Node Splits
– 1: Travis & Bonham
– 2: HWY 35 Across from Bucees
– 3: Smith & Timberline Dr
– 4: N. Virginia & Oak Glen
– 5: Alcoa & Jackson St
• New Construction

15. Questions?