Omnichannel Customer Interaction Platform.pptx

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Simplifying Customer Support with Advanced Helpdesk Capabilities • Ticketing Features & SLA Management • Quick Deployment. Dynamic APIs for database, CRM & Payment Gateway • Multiple Hosting Modes: On Premise or Cloud • Logical Process Customization: Ticket Fields, Workflows • Multi-lingual UI support • Pre-defined Rules: Trigger Notifications, Escalations • Quick Deployment. Dynamic APIs for database, CRM & Payment Gateway • Collaborate with external teams on issues on same platform • Omnichannel: Email, Voice, Chat, Social Media & Messengers Integration • Inbuilt Knowledgebase • Real-time Analytics & Reporting • Customer Portal Customization • 1:1 Onboarding & Process Customization • Integrated Mobile App: Work from anywhere • AI & NLP: Auto-assign & auto-reply to issues

Software

Realtime Analytics
& Reporting
Customer Portal
Customisation
1:1Onboarding &
Process Customisation
AI & NLP:
Auto-assign &
auto-reply to issues
Integrated Mobile App:
Work from anywhere
Ticketing Features &
SLA Management
Multi-lingual
UI support
Pre-defined Rules :
Trigger Notifications,
Escalations
Inbuilt
Knowledgebase
Collaborate with
external teams on
issues on same platform
Omnichannel: Email,
Voice, Chat, Social Media
& Messengers Integration
Quick Deploymen. Dynamic
APIs for database, CRM &
Payment Gateway
Multiple Hosting
Modes: On Premise
or Cloud
Logical Process
Customisation: Ticket
Fields,
Workflows
Quick Deployment.
Dynamic APIs for database,
CRM & Payment Gateway
Omnichannel Customer Interaction Platform
Simplifying Customer Support
with Advanced Helpdesk Capabilities
300+ Customers | 12+ Business Verticals | 15+ Countries | 2
www.agami-tech.com
+91 91529 87827 marketing@intalk.io
PRE-INTEGRATED WITH
WhatsApp
For Business
Inbound Call
Center Solution
Outbound
Dialer
Intelligent
IVR
Navigational
Informational
Conversational Chatbots
In-built NLP
Capabilities
CRM Designer
Unified
Communication
Platform
Quality
Management
Surveys &
Feedback
Real-time
Reporting &
Analytics
Mobile App
Integrated
Recording
Dynamic API
& Customised
Integrations
Cloud, On-Premise &
Hybrid Deployment
Multi-lingual
UI Support
REC

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Omnichannel Customer Interaction Platform.pptx

1. Realtime Analytics & Reporting Customer Portal Customisation 1:1Onboarding & Process Customisation AI & NLP: Auto-assign & auto-reply to issues Integrated Mobile App: Work from anywhere Ticketing Features & SLA Management Multi-lingual UI support Pre-defined Rules : Trigger Notifications, Escalations Inbuilt Knowledgebase Collaborate with external teams on issues on same platform Omnichannel: Email, Voice, Chat, Social Media & Messengers Integration Quick Deploymen. Dynamic APIs for database, CRM & Payment Gateway Multiple Hosting Modes: On Premise or Cloud Logical Process Customisation: Ticket Fields, Workflows Quick Deployment. Dynamic APIs for database, CRM & Payment Gateway Omnichannel Customer Interaction Platform Simplifying Customer Support with Advanced Helpdesk Capabilities 300+ Customers | 12+ Business Verticals | 15+ Countries | 2 www.agami-tech.com +91 91529 87827 marketing@intalk.io PRE-INTEGRATED WITH WhatsApp For Business Inbound Call Center Solution Outbound Dialer Intelligent IVR Navigational Informational Conversational Chatbots In-built NLP Capabilities CRM Designer Unified Communication Platform Quality Management Surveys & Feedback Real-time Reporting & Analytics Mobile App Integrated Recording Dynamic API & Customised Integrations Cloud, On-Premise & Hybrid Deployment Multi-lingual UI Support REC

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