Sensitivity training aims to increase empathy and understanding between individuals. It works to "unfreeze" old values and behaviors and help develop new ones through group activities and feedback. The goal is to make people more aware of themselves and consider different perspectives. Developing emotional intelligence skills is important, such as perceiving one's own emotions and the emotions of others, and managing interactions. Organizations can benefit from sensitivity training through improved relationships, communication, and willingness to achieve collaborative goals. While models of emotional intelligence continue to be refined, core abilities include emotional perception, use, understanding, and management.
2. Sensitivity training is about making people understand about
themselves and others reasonably, which is done by developing in
them and
in one word is empathy. It is ability of an individual to
sense what others feel and think from their own point of view.
is ability to behave suitably in light of understanding.
3. 1.Unfreezing the old values :-
An unstructured group of 10-15 people is formed.
Unstructured group without any objective looks to the trainer for its
guidance.
But the trainer refuses to provide guidance and assume leadership.
Soon, the trainees are motivated to resolve the uncertainty.
Then, they try to form some hierarchy. Some try assume leadership
role which may not be liked by other trainees.
Then, they started realizing that what they desire to do and realize
the alternative ways of dealing with the situation.
4. 2. Development of new values:-
With the trainer's support, trainees begin to
and
giving each other The reasoning of the
feedbacks are discussed which
to experiment
This process constitutes
the second step in the change process of the
development of these values.
5. 3. Refreezing the new ones :-
This step depends upon how much opportunity the
trainees get to practice their new behaviors and values at
their work place.
6. 1) To increase understanding, insight, and self awareness about
one's own behavior.
2) To increase understanding and sensitivity about the behavior
of others.
3) Better understanding and awareness of group and intergroup
processes.
4) To increase diagnostic skills in interpersonal and intergroup
situations.
5) To increase ability to transform learning into action.
6) To improve individuals' ability to analyze their own
interpersonal behavior.
8. Increased awareness of own organizational
role, organizational dynamics, dynamics of
larger social systems, and dynamics of the
change process in self, small groups, and
organizations.
Changed attitudes toward own role, role of
others, and organizational relationships, i,e.,
more respect for and willingness to deal with
others with whom one
is interdependent, greater willingness to achieve
collaborative relationships with others based on
mutual trust.
Increased interpersonal competence in handling
organizational role relationships with superiors,
peers, and subordinates
9. Increased awareness of, changed
attitudes toward, and increased
interpersonal competence about
organizational problems of
interdependent groups or units.
Organizational improvement through
the training of relationships or groups
rather than isolated individuals.
10. In one way Sensitivity training is the
process of developing
11. We catch feelings from one another as if it
were a virus.”
“We unconsciously imitate the emotions we
see displayed by others.”
-Daniel Goleman
(Author of “Emotional Intelligence”,1995)
Goleman defined Emotional Intelligence as
‘Understanding one’s own feelings, empathy for
the feelings of others and the regulation of
emotion in a way that enhances living.
12. – perceiving your own
emotions in the moment
– what happens when
you act or do not act. Be aware of how
your emotions direct your behavior
– perceiving what
others are thinking and feeling. Listening &
observing are key skills.
– managing interactions with
others, relationship management and
handling conflict. Note the impact of stress
on relationships.
13. Helps managers handle
adversity & set back
Teaches managers cope when change
& uncertainty hits organisation or
their personal lives.
14. It also provides them with the
courage to push against the
system to make necessary
changes for their people.
It also provides them with the courage
to push against the system to make
necessary changes for their people.
15. Workplace full of employees with highly developed
EI could have a work environment where:-
Everyone’s ideas are
respected
Teams work at their
optimum
Gossip and other negative behaviors stop
16. Everyone encourages and
celebrates each other’s success
Integrity is valued
Work relationships are rewarding
Your potential is continually
developed
17. Cost-Savings from EI
Hiring employees who have high
levels of EI gives you a better chance
of hiring the right people the first time
and reduces employee turnover,
resulting in significant cost savings
Example from the experience of the US Air Force
18. Most successful leaders have higher developed EI than others.
One study examined 300 leading executives in 15 international
organizations. The truly exceptional performers in the group were strong
in six particular emotional competencies: drive for achievement,
leadership, team leadership, self-confidence, organizational awareness,
and influence.
19. However, there have been several models put forth in attempts to fully define and
describe EI. Currently, there are three main models: the Ability EI model, the Trait EI
model, and the Mixed EI model.
The Ability-Based Model
The model proposes four main types of emotional abilities:
1)Emotional Perception – an individual’s ability to recognize his own emotions and to
understand the emotions expressed in faces, voices, and pictures. This is the basic
skill involved in EI because unless you can perceive emotions you cannot manage
them.
2)Emotional Use – the ability to use emotions in order to perform other cognitive
activities.
Someone with high EI can use their emotions in order to help them think through a
situation and solve problems. She is able to use her varying moods to the best
advantage for completing required tasks.
20. 3)Emotional Understanding – The ability to perceive the
shades of emotion that exist and how different emotions
interact with each other. This ability also includes
comprehension of how emotions may evolve across a period
of time.
4)Emotional Management – the ability to self-regulate
emotions and to regulate emotions in others. The person with
a high level of this ability can harness positive or negative
emotions and manage them in a way that facilities the
completion of required tasks.
21. Emotional Test (MSCEIT) uses problem-solving challenges that are emotionally
charged in order to test the participant’s ability on each of the four abilities as
well as an overall rating of EI.
The test assumes that the test taker will be responsive to social norms that are
in place in our society, and is scored by comparing the respondent’s answers to
a global sample of others who have responded.