Emotions and Moods In an Organization

Kelli J. Schutte
William Jewell College
Robbins, Judge, and Vohra
Organizational Behavior
14th Edition
Copyright © 2012 Dorling Kindersley (India) Pvt. Ltd
Authorized adaptation from the United States edition of Organizational
Behavior, 14e
What Is Organizational Behavior?What Is Organizational Behavior?
1-1

Behavior, 14e
Chapter Learning ObjectivesChapter Learning Objectives
 After studying this chapter you should be able to:
– Demonstrate the importance of interpersonal skills in the
workplace.
– Describe the manager’s functions, roles, and skills.
– Define organizational behavior (OB).
– Show the value to OB of systematic study.
– Identify the major behavioral science disciplines that
contribute to OB.
– Demonstrate why few absolutes apply to OB.
– Identify the challenges and opportunities managers have in
applying OB concepts.
– Compare the three levels of analysis in this book’s OB
model.
1-2

Behavior, 14e
The Importance of Interpersonal SkillsThe Importance of Interpersonal Skills
 Understanding OB helps determine manager
effectiveness
– Technical and quantitative skills are important
– But leadership and communication skills are CRITICAL
 Organizational benefits of skilled managers
– Lower turnover of quality employees
– Higher quality applications for recruitment
– Better financial performance
1-3

Behavior, 14e
What Managers DoWhat Managers Do
They get things done through other people.
 Management Activities:
– Make decisions
– Allocate resources
– Direct activities of others to attain goals
 Work in an organization
– A consciously coordinated social unit composed of two or
more people that functions on a relatively continuous basis
to achieve a common goal or set of goals.
1-4

Behavior, 14e
Management FunctionsManagement Functions
1-5

Behavior, 14e
 Discovered ten managerial roles
 Separated into three groups:
– Interpersonal
– Informational
– Decisional
Mintzberg’s Managerial RolesMintzberg’s Managerial Roles
1-6

Behavior, 14e
Mintzberg’s Managerial Roles: InterpersonalMintzberg’s Managerial Roles: Interpersonal
1-7
Figurehead
LiaisonLeader
Interpersonal Roles
See E X H I B I T 1–1 for details

Behavior, 14e
Mintzberg’s Managerial Roles: InformationalMintzberg’s Managerial Roles: Informational
1-8
Monitor
DisseminatorSpokesperson
Informational Roles

Behavior, 14e
Mintzberg’s Managerial Roles: DecisionalMintzberg’s Managerial Roles: Decisional
Decisional Roles
1-9
Entrepreneur
Disturbance handler
Resource allocator
Negotiator

Behavior, 14e
Essential Management SkillsEssential Management Skills
 Technical Skills
– The ability to apply specialized
knowledge or expertise
 Human Skills
– The ability to work with, understand,
and motivate other people, both
individually and in groups
 Conceptual Skills
– The mental ability to analyze and
diagnose complex situations
1-10

Behavior, 14e
Luthans’ Study of Managerial ActivitiesLuthans’ Study of Managerial Activities
 Four types of managerial activity:
– Traditional Management
• Decision making, planning, and controlling
– Communication
• Exchanging routine information and processing paperwork
– Human Resource Management
• Motivating, disciplining, managing conflict, staffing, and
training
– Networking
• Socializing, politicking, and interacting with others
1-11

Behavior, 14e
Successful vs. Effective Allocation by TimeSuccessful vs. Effective Allocation by Time
E X H I B I T 1–2
E X H I B I T 1–2
Managers who got promoted faster (were successful) did different things
than did effective managers (those who did their jobs well)
1-12

Behavior, 14e
Organizational BehaviorOrganizational Behavior
A field of study that investigates the
impact that individuals, groups,
and structure have on behavior
within organizations, for the
purpose of applying such
knowledge toward improving an
organization’s effectiveness.
1-13

Behavior, 14e
Intuition and Systematic StudyIntuition and Systematic Study
The two are complementary means of predicting behavior.
1-14

Behavior, 14e
An Outgrowth of Systematic Study…An Outgrowth of Systematic Study…
Evidence-Based Management (EBM)
Basing managerial decisions on the best available
scientific evidence
Must think like scientists:
1-15

Behavior, 14e
Managers Should Use All Three ApproachesManagers Should Use All Three Approaches
The trick is to know when to go with your gut.
– Jack Welsh
 Intuition is often based on inaccurate information
 Faddism is prevalent in management
 Systematic study can be time consuming
Use evidence as much as possible to inform your intuition
and experience. That is the promise of OB.
1-16

Behavior, 14e
Contributing DisciplinesContributing Disciplines
Many behavioral sciences
have contributed to the
development of
Organizational
Behavior
1-17

Behavior, 14e
PsychologyPsychology
The science that seeks to measure, explain, and
sometimes change the behavior of humans and other
animals.
Unit of Analysis:
– Individual
Contributions to OB:
– Learning, motivation, personality, emotions, perception
– Training, leadership effectiveness, job satisfaction
– Individual decision making, performance appraisal, attitude
measurement
– Employee selection, work design, and work stress
1-18

Behavior, 14e
Social PsychologySocial Psychology
An area within psychology that blends concepts from
psychology and sociology and that focuses on the
influence of people on one another.
– Group
Contributions to OB:
– Behavioral change
– Attitude change
– Communication
– Group processes
– Group decision making
1-19

Behavior, 14e
SociologySociology
-- Organizational System
 Contributions to OB:
– Group dynamics
– Work teams
– Communication
– Power
– Conflict
– Intergroup behavior
-- Group
– Formal organization theory
– Organizational technology
– Organizational change
– Organizational culture
The study of people in relation to their fellow human
beings.
1-20

Behavior, 14e
AnthropologyAnthropology
-- Organizational System
 Contributions to OB:
– Organizational culture
– Organizational environment
-- Group
– Comparative values
– Comparative attitudes
– Cross-cultural analysis
The study of societies to learn about human beings and
their activities.
1-21

Behavior, 14e
Few Absolutes in OBFew Absolutes in OB
Situational factors that make the main relationship
between two variables change—e.g., the relationship
may hold for one condition but not another.
1-22

Behavior, 14e
Challenges and Opportunities for OBChallenges and Opportunities for OB
The major challenges and opportunities are:
 Responding to Economic Pressures
 Responding to Globalization
 Managing Workforce Diversity
Some other challenges and
opportunities include:
 Improving Customer Service
 Improving People Skills
 Stimulating Innovation and Change
 Coping with “Temporariness”
 Working in Networked Organizations
 Helping Employees Balance Work-Life Conflicts
 Creating a Positive Work Environment
 Improving Ethical Behavior
1-23

Behavior, 14e
Responding to Economic PressuresResponding to Economic Pressures
 What do you do during
difficult economic times?
– Effective management is critical
during hard economic times.
– Managers need to handle
difficult activities such as firing
employees, motivating
employees to do more with less,
and working through the stress
employees feel when they are
worrying about their future.
– OB focuses on issues such as
stress, decision making, and
coping during difficult times.
1-24

Behavior, 14e
Responding to GlobalizationResponding to Globalization
 Increased foreign
assignments
 Working with people from
different cultures
 Overseeing movement of
jobs to countries with low-
cost labor
1-25

Behavior, 14e
Managing Workforce DiversityManaging Workforce Diversity
 The people in organizations are becoming more
heterogeneous demographically
– Embracing diversity
– Changing demographics
– Changing management philosophy
– Recognizing and responding to differences
1-26

Behavior, 14e
Developing an OB ModelDeveloping an OB Model
 A model is an abstraction of reality – a simplified
representation of some real-world phenomenon.
 Our OB model has three levels of analysis
– Each level is constructed on the prior level
E X H I B I T 1-4
E X H I B I T 1-4
1-27

Behavior, 14e
Types of Study VariablesTypes of Study Variables
Independent (X)
– The presumed cause of the
change in the dependent
variable (Y).
– This is the variable that OB
researchers manipulate to
observe the changes in Y.
Dependent (Y)
– This is the response to X (the
independent variable).
– It is what the OB researchers
want to predict or explain.
– The interesting variable!
1-28

Behavior, 14e
Interesting OB Dependent VariablesInteresting OB Dependent Variables
 Productivity
– Transforming inputs to outputs at lowest cost. Includes the
concepts of effectiveness (achievement of goals) and
efficiency (meeting goals at a low cost).
 Absenteeism
– Failure to report to work – a huge cost to employers.
 Turnover
– Voluntary and involuntary permanent withdrawal from an
organization.
 Deviant Workplace Behavior
– Voluntary behavior that violates significant organizational
norms and thereby threatens the well-being of the
organization and/or any of its members.
1-29

Behavior, 14e
More Interesting OB Dependent VariablesMore Interesting OB Dependent Variables
 Organizational Citizenship Behavior (OCB)
– Discretionary behavior that is not part of an employee’s
formal job requirements, but that nevertheless promotes the
effective functioning of the organization.
 Job Satisfaction
– A general attitude (not a behavior) toward one’s job; a
positive feeling of one's job resulting from an evaluation of
its characteristics.
1-30

Behavior, 14e
The Independent VariablesThe Independent Variables
The independent variable (X) can be at any of these three
levels in this model:
Individual
– Biographical characteristics, personality and emotions,
values and attitudes, ability, perception, motivation,
individual learning, and individual decision making
Group
– Communication, group decision making, leadership and
trust, group structure, conflict, power and politics, and work
teams
Organization System
– Organizational culture, human resource policies and
practices, and organizational structure and design
1-31

Behavior, 14e
OB ModelOB Model
E X H I B I T 1–5
E X H I B I T 1–5
Independent
Variables (X)
Dependent
Variables (Y)
1-32

Behavior, 14e
Summary and Managerial ImplicationsSummary and Managerial Implications
 Managers need to develop their interpersonal skills to
be effective.
 OB focuses on how to improve factors that make
organizations more effective.
 The best predictions of behavior are made from a
combination of systematic study and intuition.
 Situational variables moderate cause-and-effect
relationships, which is why OB theories are contingent.
 There are many OB challenges and opportunities for
managers today.
 The textbook is based on the contingent OB model.
1-33

Behavior, 14e
All rights reserved. No part of this publication may be reproduced,
stored in a retrieval system, or transmitted, in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of the publisher. Printed in the
United States of America.
Copyright ©2011 Pearson Education, Inc.
Publishing as Prentice Hall
1-34

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