The document discusses responding to the crisis by focusing on employee safety and security, revamping the IT infrastructure with VPN, networks, laptops, SIM cards, and data cards. It also discusses focusing on critical activities like month-end close and payroll, as well as operational excellence activities and continued automation. Regular communication with employees is also emphasized. Looking forward, the document recommends revisiting annual strategy and targets, continued focus on automation, focusing on critical stakeholder activities, and preparing an approach for returning to the office.

1. 1
Responding to the Crisis
Safety and the Security of the Employees
Revamp of the IT infrastructure (network) in the past came to our advantage
Looking ahead of time
- VPN, network, Laptop, SIM, data cards
- Processes – onboarding, F&F etc.
- Focus on critical activities such as month close, March payroll
Focus on Operational Excellence activities, Just Do It improvement projects
Continued attention to Automation
Regular communication with the team

2. 2
Sustaining Service Excellence & Beyond
Revisit the Strategy for the Year – realign targets
Continued focus on automation
Focus on the critical and important activities impacting stakeholder
Preparing on approach to return to office