Keynote speech on achieving investigation excellence, presented by Katherine Graham at CMP's 'Aiming for excellence' conference, 5 December 2008, London.

1. Achieving Investigation Excellence Katherine Graham Director of Dispute Resolution Services Conflict Management Plus Ltd

4. Investigations cost us…

6. 1. Underpinning values Integrity and Respect Thoroughness and Timeliness Confidentiality and Transparency Impartiality and Fairness

7. 2. Investigator competencies Communication Conduct of Cases Evidence and Decision Making Knowledge and Values

8. 3. Training standards Process skills Interview skills Report writing skills Theory

9. Even penguins have an anti bullying policy

10. 4. Investigator practice standards Thoroughness and timeliness Confidentiality and transparency Integrity and Respect Impartiality and fairness

11. 5. Management standards Coherence Equality and diversity Recruitment Training Infrastructure and support Use of Dispute Resolution Monitoring and evaluation Interview standards Quality assurance Management standards

12. Where has this taken us?