SOCAP conferences are the best place to learn from and network with best-in-class customer care brands. Here's how to get the most from your conference experience!

1. TIPS TO
MAKE ST
YOUR
SOCAP
EXPERIENCE
SUCCESSFUL

2. SOCAP’S MANTRA
Committed to promoting customer
care and customer engagement as
a competitive advantage in
business.

3. HISTORY OF SOCAP
• Founded in 1973
• Represents over 3,000
customer care experts across
all industries.
• Member titles include: Vice
Presidents, Directors,
Managers and Supervisors
• From top Customer Care
Companies

4. LET’S TALK ABOUT
THIS YEAR’S ANNUAL
CONFERENCE…

5. CONNECT WITH PEOPLE
BEFORE GOING, SO YOU CAN
FIND THEM DURING SOCAP
SEEK OUT THOSE
• In your industry
• In your regional chapter
• Join the LinkedIn groups
Source: gcflearnfree.org

6. WHAT TO PACK
• Business casual &
casual clothes
• Comfortable shoes
• A camera
Source: whatshewears.ie

7. DON’T FORGET TO BRING
LOTS OF BUSINESS CARDS!
Source: Poolcode

8. WHERE IT’S BEING HELD…
Source: Google Maps

9. DON’T FORGET TO BOOK
YOUR HOTEL EARLY! www.hoteldel.com
Source: worldtoursusa.com

10. OTHER LOCAL ACTIVITIES…
1. La Jolla
2. Pacific Beach
1
3. Mission Beach
4. Ocean Beach
5. Old Town 2
6. Hillcrest
7. North Park 3 12
8. South Park 13
4 14
9. Gaslamp Quarter 5 6
7
10. Seaport Village
11. Coronado 8
12. Kensington
10 9
13. Normal Heights 11
14. LaMesa Village
15. Fashion Valley
Source: Google Maps

11. ARRIVE ON SATURDAY FOR
THE WELCOME RECEPTION
Source: Air-And-Space.com

12. ATTEND THE GOLF
TOURNAMENT...

13. THE CORONADO ISLAND BIKE
TOUR...

14. OR THE SAN DIEGO TROLLEY
TOUR!

15. MAKE SURE
TO REGISTER
Receive your Red badge,
conference schedule,
and cool swag!

16. ATTEND THE FIRST
TIMERS SUNDAY

17. CHOSE PRESENTATION TOPICS
YOU KNOW NOTHING ABOUT.

18. SOCAP Members
are friendly to the
Red Badges so…
DON’T BE AFRAID TO
APPROACH PEOPLE

19. …IF YOU SEE THIS GUY, STOP
AND INTRODUCE YOURSELF!
This is Matthew D'Uva,
SOCAP President

20. THE CONVERSATIONS
CAN BE PRICELESS

21. DON’T SIT WITH YOUR
COLLEAGUES AT LUNCH

22. USE THE BUMP APP TO
TRADE CONTACT DETAILS
Source: allwelike.com

23. MEET AN EXHIBITOR, REGISTER
FOR THE RAFFLES

24. AFTER THE CONFERENCE, LOG
ON TO TO ACCESS THE
SPEAKER PPT

25. TAKE ADVANTAGE OF THE
MEMBER DIRECTORY ONLINE

26. CONNECT WITH MEMBERS
USING SOCIAL MEDIA
Source: jennlisak.com

27. BE SURE TO TWEET DURING
THE CONFERENCE USING THE
HASHTAG #SOCAPAC12
Source: blog.simplek12.com

28. SMILE FOR THE PHOTOGRAPHER
BECAUSE YOUR PICTURE MIGHT
END UP ON FACEBOOK

29. PACK BACKUP POWER
Source: allwelike.com

30. SOCAP NIGHT LIFE!
Source: thenewsandiego.com

31. THIS IS WHERE THE BEST
NETWORKING HAPPENS!

32. ONCE BACK HOME…
Don’t forget to connect
with the
new contacts you’ve
made on LinkedIn.