Enterprise Workspaces
Extending SAP NetWeaver Portal Capabilities


Aviad Rivlin, Product Manager, SAP Technology and Innovation Platform
October 2012
Disclaimer


The information in this document is confidential and proprietary to SAP and may not be disclosed without the
permission of SAP. This presentation is not subject to your license agreement or any other service or subscription
agreement with SAP.

SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to
develop or release any functionality mentioned therein. This document, or any related presentation and SAP's
strategy and possible future developments, products and or platforms directions and functionality are all subject to
change and may be changed by SAP at any time for any reason without notice. The information on this document is
not a commitment, promise or legal obligation to deliver any material, code or functionality.

This document is provided without a warranty of any kind, either express or implied, including but not limited to, the
implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

This document is for informational purposes and may not be incorporated into a contract. SAP assumes no
responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or
grossly negligent.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking
statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.




 © 2012 SAP AG. All rights reserved.                                                                                 2
Agenda


Overview

Enterprise Workspaces Package Offering
       ›   Self Service Content Creation
       ›   Mobile Workspaces
       ›   Mobile Homepages
       ›   People Explorer

Roadmap & Timelines




© 2012 SAP AG. All rights reserved.        3
Overview
Enterprise Workspaces
Self-Service, Mobile, Collaborative and Social Package




    Enterprise workspaces empower employees to create flexible, personalized,
     self-service and mobile ready work environments that combine business
    applications and content with superior user experience and advanced social
                and collaborative capabilities - anywhere, anytime.
       With enterprise workspaces companies can drive people productivity,
      expand the value of their IT investments and delight business users.




© 2012 SAP AG. All rights reserved.                                              5
The Right Content On Your Device!
Enriched User Experience - Anywhere, On Multiple Devices

                Mobile Workspaces                                           Mobile Homepage




                                      SAP NetWeaver Portal – Enterprise Workspaces


© 2012 SAP AG. All rights reserved.                                                           6
Enterprise Workspaces:
Self Service Content Creation
Enterprise Workspaces
Self-Service Content Creation

   Allows end users a quick and easy re-
    combination of existing corporate assets

   Personal Workspaces for individual use

   Shared Workspaces for collaboration
    around structured and unstructured
    content

   Intuitive, state-of-the-art user experience

   Re-use and leverage the existing SAP
    NetWeaver Portal content easily

   Extendable using APIs and enhanced
    component model



     Find more details about Enterprise Workspaces core capabilities.

© 2012 SAP AG. All rights reserved.                                      8
Enterprise Workspaces: End User Empowerment
Instead of Pushing Content to End Users…
                                        End user
                                                         Consume
                                                         content



                                                     PUSH




                                                                           Content creation process
                                      Portal Pages




                                                     Create and maintain
                                                     complete pages


                                             Central IT

© 2012 SAP AG. All rights reserved.                                                                   9
Enterprise Workspaces: End User Empowerment
…Enable Content Pull by End Users
Select and structure content




                                   End user
                                                    Actively
                                                    select and
                                                    structure
                                                    content

                                               PULL
                                               Enterprise Workspace Pages
                               Modules
Provide content




                                               Populate module gallery
                                               Maintain system authorizations

                                         Central IT

 © 2012 SAP AG. All rights reserved.                                            10
Enterprise Workspaces:
Mobile Workspaces
Enterprise Workspaces: Mobile Workspaces
Same Content - Different Device

   Mobile Workspaces provides an easy and
    intuitive environment to create workspaces
    with superior user experience
    consumed on multiple devices

   Based on standard web technology -
    HTML, HTML5, CSS3, JavaScript and
    designed for mobile devices

   Out of the box mobile ready modules
         Document List
         Link List
         Members List
         Text Pad
         URL module
         KM Viewer
         WPC Viewer



© 2012 SAP AG. All rights reserved.              12
Enterprise Workspaces: Mobile Workspaces
  Create Once - Consume on Multiple Devices

                                         Workspaces   I am a member of
My Favorite
                                         I Manage     these workspaces
Workspaces


                                                                             My Personal
                                                                             Workspace
Available Public
Workspaces



List of                                                                      Desktop View
Workspaces
                                                                         5
                                                                         1




                                                                         2
                                                                         3


                                                                         4




   © 2012 SAP AG. All rights reserved.                                                      13
Enterprise Workspaces:
Mobile Homepage
Enterprise Workspaces: Mobile Homepage
Access Templetized Content - Any time, On Multiple Devices

   Mobile Homepage is a new entry point for
    mobile users, with group-specific
    aggregation of un-structured content and
    pre-defined applications

   Mobile Homepage is a template based
    workspace, configured in minutes to show
    customer specific content

   It is delivered as a workspace template with
    pre-defined and mobile ready modules




Pre-requisite: Mobile Homepage is supported on SAP NetWeaver
Portal 7.3 and above

© 2012 SAP AG. All rights reserved.                            15
Enterprise Workspaces: Mobile Homepage
Configurable Mobile Building Blocks

                                               RSS Media
                                               Launcher (Video
Generic RSS
                                               and Images)
Reader


                                               Mobile Application
                                               Launcher (Web and
                                               Native)


                                               Document Access




                             News Reader
                             (SAP KM and Web
                             Page Composer)


© 2012 SAP AG. All rights reserved.                              16
Enterprise Workspaces: Mobile Homepage
Homepages for Different Use Cases


Corporate
                                                   Marketing
  News




                                                  Office of the
     Sales
                                                      CEO




      Me                                               IT



                                       Human
                                      Resources


© 2012 SAP AG. All rights reserved.                               17
Enterprise Workspaces:
People Explorer
Enterprise Workspaces: People Explorer
Explore Your Network and Connect with Experts Easily


   Find the “right” people via
    organizational structure, informal
    relationships, projects, or groups

   Explore connections to reach the
    right people via existing network

   Visualizing working relationships
    inside and across corporate
    boundaries




© 2012 SAP AG. All rights reserved.                    19
Enterprise Workspaces: People Explorer
Key Benefits


   Connecting people based on both
    enterprise data and personal
    information

   Create professional networks, find
    experts for your project, discover
    colleagues with shared interests

   Visualizing working relationships
    using both current and historical data

   Dynamic social graphs, based on
    organizational status




© 2012 SAP AG. All rights reserved.          20
Roadmap
Planned Innovation
Mobile

Mobile Workspaces and Mobile Homepage
   Ability to build and customize mobile homepages by key users
   Quick and easy configuration of content and data-sources
   Branding enhancement
   Pre-defined mobile homepage templates
   Additional devices support
   SAP Portal Content Management by OpenText mobile
    integration




© 2012 SAP AG. All rights reserved.                                22
Planned Innovation
Collaboration and Social

Collaboration and Social
       Enterprise feeds - notifications and feeds aggregation
        (contextual, public/private, mobile/desktop)
       Worklists and Tasks consumption on mobile devices
       Additional services enablement
         Integrate with Social oriented Services (User Profile, People,
          Relations, etc.)
       Multiple online profile providers
       Support for multiple entities, relationships and data
        sources
       Enhanced end user profile editing (user details, dynamic
        relationships, etc.)
       SAP-SuccessFactors Jam Integration




© 2012 SAP AG. All rights reserved.                                        23
Key Takeaway


   Enterprise workspaces allow employees to create
    flexible, personalized, self-service work environments
    easier than ever. It improves productivity, empower
    employees and provide superior user experience any
    time, on multiple devices

   Mobile Homepage is an entry point for mobile users,
    with group-specific aggregation of un-structured
    content and pre-defined applications

   With People Explorer employees can now reach out
    and connect across hierarchy, to create professional
    networks and get the work done faster and in a more
    efficient manner

   Built on SAP NetWeaver Portal, enterprise workspaces
    expand the value of existing investments in SAP by
    taking full advantage of portal capabilities, leveraging
    its content, security controls and role assignments

© 2012 SAP AG. All rights reserved.                            24
Further Information
Check the various resources for additional, valuable information and demos


                                      Official Documentation
                                         Enterprise Workspaces
                                         Enterprise Workspaces 1.1 SP3 - Release Notes

                                      Blogs & Documents
                                         Announcing Enterprise Workspaces 1.1 SP3
                                         Central SCN Page for Enterprise Workspaces

                                      Recorded Demos
                                         SAP NetWeaver Portal, Enterprise Workspaces: Tablet Experience
                                         Enterprise Workspaces - Mobile Homepage
                                         SAP NetWeaver Portal, Enterprise Workspaces 1.1: New End User Scenarios
                                         SAP NetWeaver Portal, Enterprise Workspaces in Day-to-Day Business

                                      Central SAP Note – 1760017

                                      Customer Success Stories
                                         Colgate-Palmolive – Power to the People!




© 2012 SAP AG. All rights reserved.                                                                            25
Thank You!


Aviad Rivlin
Product Management, SAP Technology and Innovation Platform
15 Hatidhar St.
Ra'anana 43665, Israel
+972-9-7775251

 E-mail: aviad.rivlin@sap.com   twitter: http://twitter.com/AviadRivlin   LinkedIn: http://il.linkedin.com/in/AviadRivlin
© 2011 SAP AG. All rights reserved


No part of this publication may be reproduced or transmitted in any form or for any purpose   Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal
without the express permission of SAP AG. The information contained herein may be             Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services
changed without prior notice.                                                                 mentioned herein as well as their respective logos are trademarks or registered trademarks
                                                                                              of Business Objects Software Ltd. Business Objects is an SAP company.
Some software products marketed by SAP AG and its distributors contain proprietary
software components of other software vendors.                                                Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase
                                                                                              products and services mentioned herein as well as their respective logos are trademarks or
Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft
                                                                                              registered trademarks of Sybase, Inc. Sybase is an SAP company.
Corporation.
IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x,         All other product and service names mentioned are the trademarks of their respective
System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer,        companies. Data contained in this document serves informational purposes only. National
z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server,           product specifications may vary.
PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER,                         The information in this document is proprietary to SAP. No part of this document may be
OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP,                     reproduced, copied, or transmitted in any form or for any purpose without the express prior
RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX,                    written permission of SAP AG.
Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered     This document is a preliminary version and not subject to your license agreement or any
trademarks of IBM Corporation.                                                                other agreement with SAP. This document contains only intended strategies, developments,
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.          and functionalities of the SAP® product and is not intended to be binding upon SAP to any
                                                                                              particular course of business, product strategy, and/or development. Please note that this
Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or
                                                                                              document is subject to change and may be changed by SAP at any time without notice.
registered trademarks of Adobe Systems Incorporated in the United States and/or other
countries.                                                                                    SAP assumes no responsibility for errors or omissions in this document. SAP does not
Oracle is a registered trademark of Oracle Corporation.                                       warrant the accuracy or completeness of the information, text, graphics, links, or other items
                                                                                              contained within this material. This document is provided without a warranty of any kind,
UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.                   either express or implied, including but not limited to the implied warranties of
Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are          merchantability, fitness for a particular purpose, or non-infringement.
trademarks or registered trademarks of Citrix Systems, Inc.                                   SAP shall have no liability for damages of any kind including without limitation direct,
HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World               special, indirect, or consequential damages that may result from the use of these materials.
Wide Web Consortium, Massachusetts Institute of Technology.                                   This limitation shall not apply in cases of intent or gross negligence.
Java is a registered trademark of Sun Microsystems, Inc.                                      The statutory liability for personal injury and defective products is not affected. SAP has no
                                                                                              control over the information that you may access through the use of hot links contained in
JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for        these materials and does not endorse your use of third-party Web pages nor provide any
technology invented and implemented by Netscape.                                              warranty whatsoever relating to third-party Web pages.
SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer,
StreamWork, and other SAP products and services mentioned herein as well as their
respective logos are trademarks or registered trademarks of SAP AG in Germany and other
countries.




 © 2012 SAP AG. All rights reserved.                                                                                                                                                     27

Enterprise workspaces - Extending SAP NetWeaver Portal capabilities

  • 1.
    Enterprise Workspaces Extending SAPNetWeaver Portal Capabilities Aviad Rivlin, Product Manager, SAP Technology and Innovation Platform October 2012
  • 2.
    Disclaimer The information inthis document is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. © 2012 SAP AG. All rights reserved. 2
  • 3.
    Agenda Overview Enterprise Workspaces PackageOffering › Self Service Content Creation › Mobile Workspaces › Mobile Homepages › People Explorer Roadmap & Timelines © 2012 SAP AG. All rights reserved. 3
  • 4.
  • 5.
    Enterprise Workspaces Self-Service, Mobile,Collaborative and Social Package Enterprise workspaces empower employees to create flexible, personalized, self-service and mobile ready work environments that combine business applications and content with superior user experience and advanced social and collaborative capabilities - anywhere, anytime. With enterprise workspaces companies can drive people productivity, expand the value of their IT investments and delight business users. © 2012 SAP AG. All rights reserved. 5
  • 6.
    The Right ContentOn Your Device! Enriched User Experience - Anywhere, On Multiple Devices Mobile Workspaces Mobile Homepage SAP NetWeaver Portal – Enterprise Workspaces © 2012 SAP AG. All rights reserved. 6
  • 7.
  • 8.
    Enterprise Workspaces Self-Service ContentCreation  Allows end users a quick and easy re- combination of existing corporate assets  Personal Workspaces for individual use  Shared Workspaces for collaboration around structured and unstructured content  Intuitive, state-of-the-art user experience  Re-use and leverage the existing SAP NetWeaver Portal content easily  Extendable using APIs and enhanced component model  Find more details about Enterprise Workspaces core capabilities. © 2012 SAP AG. All rights reserved. 8
  • 9.
    Enterprise Workspaces: EndUser Empowerment Instead of Pushing Content to End Users… End user Consume content PUSH Content creation process Portal Pages Create and maintain complete pages Central IT © 2012 SAP AG. All rights reserved. 9
  • 10.
    Enterprise Workspaces: EndUser Empowerment …Enable Content Pull by End Users Select and structure content End user Actively select and structure content PULL Enterprise Workspace Pages Modules Provide content Populate module gallery Maintain system authorizations Central IT © 2012 SAP AG. All rights reserved. 10
  • 11.
  • 12.
    Enterprise Workspaces: MobileWorkspaces Same Content - Different Device  Mobile Workspaces provides an easy and intuitive environment to create workspaces with superior user experience consumed on multiple devices  Based on standard web technology - HTML, HTML5, CSS3, JavaScript and designed for mobile devices  Out of the box mobile ready modules  Document List  Link List  Members List  Text Pad  URL module  KM Viewer  WPC Viewer © 2012 SAP AG. All rights reserved. 12
  • 13.
    Enterprise Workspaces: MobileWorkspaces Create Once - Consume on Multiple Devices Workspaces I am a member of My Favorite I Manage these workspaces Workspaces My Personal Workspace Available Public Workspaces List of Desktop View Workspaces 5 1 2 3 4 © 2012 SAP AG. All rights reserved. 13
  • 14.
  • 15.
    Enterprise Workspaces: MobileHomepage Access Templetized Content - Any time, On Multiple Devices  Mobile Homepage is a new entry point for mobile users, with group-specific aggregation of un-structured content and pre-defined applications  Mobile Homepage is a template based workspace, configured in minutes to show customer specific content  It is delivered as a workspace template with pre-defined and mobile ready modules Pre-requisite: Mobile Homepage is supported on SAP NetWeaver Portal 7.3 and above © 2012 SAP AG. All rights reserved. 15
  • 16.
    Enterprise Workspaces: MobileHomepage Configurable Mobile Building Blocks RSS Media Launcher (Video Generic RSS and Images) Reader Mobile Application Launcher (Web and Native) Document Access News Reader (SAP KM and Web Page Composer) © 2012 SAP AG. All rights reserved. 16
  • 17.
    Enterprise Workspaces: MobileHomepage Homepages for Different Use Cases Corporate Marketing News Office of the Sales CEO Me IT Human Resources © 2012 SAP AG. All rights reserved. 17
  • 18.
  • 19.
    Enterprise Workspaces: PeopleExplorer Explore Your Network and Connect with Experts Easily  Find the “right” people via organizational structure, informal relationships, projects, or groups  Explore connections to reach the right people via existing network  Visualizing working relationships inside and across corporate boundaries © 2012 SAP AG. All rights reserved. 19
  • 20.
    Enterprise Workspaces: PeopleExplorer Key Benefits  Connecting people based on both enterprise data and personal information  Create professional networks, find experts for your project, discover colleagues with shared interests  Visualizing working relationships using both current and historical data  Dynamic social graphs, based on organizational status © 2012 SAP AG. All rights reserved. 20
  • 21.
  • 22.
    Planned Innovation Mobile Mobile Workspacesand Mobile Homepage  Ability to build and customize mobile homepages by key users  Quick and easy configuration of content and data-sources  Branding enhancement  Pre-defined mobile homepage templates  Additional devices support  SAP Portal Content Management by OpenText mobile integration © 2012 SAP AG. All rights reserved. 22
  • 23.
    Planned Innovation Collaboration andSocial Collaboration and Social  Enterprise feeds - notifications and feeds aggregation (contextual, public/private, mobile/desktop)  Worklists and Tasks consumption on mobile devices  Additional services enablement  Integrate with Social oriented Services (User Profile, People, Relations, etc.)  Multiple online profile providers  Support for multiple entities, relationships and data sources  Enhanced end user profile editing (user details, dynamic relationships, etc.)  SAP-SuccessFactors Jam Integration © 2012 SAP AG. All rights reserved. 23
  • 24.
    Key Takeaway  Enterprise workspaces allow employees to create flexible, personalized, self-service work environments easier than ever. It improves productivity, empower employees and provide superior user experience any time, on multiple devices  Mobile Homepage is an entry point for mobile users, with group-specific aggregation of un-structured content and pre-defined applications  With People Explorer employees can now reach out and connect across hierarchy, to create professional networks and get the work done faster and in a more efficient manner  Built on SAP NetWeaver Portal, enterprise workspaces expand the value of existing investments in SAP by taking full advantage of portal capabilities, leveraging its content, security controls and role assignments © 2012 SAP AG. All rights reserved. 24
  • 25.
    Further Information Check thevarious resources for additional, valuable information and demos Official Documentation  Enterprise Workspaces  Enterprise Workspaces 1.1 SP3 - Release Notes Blogs & Documents  Announcing Enterprise Workspaces 1.1 SP3  Central SCN Page for Enterprise Workspaces Recorded Demos  SAP NetWeaver Portal, Enterprise Workspaces: Tablet Experience  Enterprise Workspaces - Mobile Homepage  SAP NetWeaver Portal, Enterprise Workspaces 1.1: New End User Scenarios  SAP NetWeaver Portal, Enterprise Workspaces in Day-to-Day Business Central SAP Note – 1760017 Customer Success Stories  Colgate-Palmolive – Power to the People! © 2012 SAP AG. All rights reserved. 25
  • 26.
    Thank You! Aviad Rivlin ProductManagement, SAP Technology and Innovation Platform 15 Hatidhar St. Ra'anana 43665, Israel +972-9-7775251 E-mail: aviad.rivlin@sap.com twitter: http://twitter.com/AviadRivlin LinkedIn: http://il.linkedin.com/in/AviadRivlin
  • 27.
    © 2011 SAPAG. All rights reserved No part of this publication may be reproduced or transmitted in any form or for any purpose Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal without the express permission of SAP AG. The information contained herein may be Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services changed without prior notice. mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft registered trademarks of Sybase, Inc. Sybase is an SAP company. Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, All other product and service names mentioned are the trademarks of their respective System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, companies. Data contained in this document serves informational purposes only. National z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, product specifications may vary. PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, The information in this document is proprietary to SAP. No part of this document may be OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, reproduced, copied, or transmitted in any form or for any purpose without the express prior RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, written permission of SAP AG. Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered This document is a preliminary version and not subject to your license agreement or any trademarks of IBM Corporation. other agreement with SAP. This document contains only intended strategies, developments, Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or document is subject to change and may be changed by SAP at any time without notice. registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. SAP assumes no responsibility for errors or omissions in this document. SAP does not Oracle is a registered trademark of Oracle Corporation. warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. either express or implied, including but not limited to the implied warranties of Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are merchantability, fitness for a particular purpose, or non-infringement. trademarks or registered trademarks of Citrix Systems, Inc. SAP shall have no liability for damages of any kind including without limitation direct, HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World special, indirect, or consequential damages that may result from the use of these materials. Wide Web Consortium, Massachusetts Institute of Technology. This limitation shall not apply in cases of intent or gross negligence. Java is a registered trademark of Sun Microsystems, Inc. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for these materials and does not endorse your use of third-party Web pages nor provide any technology invented and implemented by Netscape. warranty whatsoever relating to third-party Web pages. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. © 2012 SAP AG. All rights reserved. 27