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DIVERSITY IN
LEADERSHIP STUDYYE AR T WO EXECUTIVE REPORT
U N C L A S S I F I E D
U N C L A S S I F I E D
START
I am proud to present the accomplishments of the second implementation year of the Diversity in Leadership Study (DLS). We are
concluding a year during which we applied the foundational work of Year One, allowing us to begin tackling the complex challenges of
addressing DLS’s seven recommendations to improve the diversity of CIA leadership and the inclusiveness of its culture. We also took
advantage of new opportunities to engage leadership at all levels and to deepen partnerships across CIA to meet critical objectives. This
Year Two Report describes the DLS approach, progress, and next steps. I thank my predecessor Beverly Kennedy for her outstanding
leadership during the first two implementation years.
Year Three is the midpoint of the five-year implementation effort. This is the pivotal year where we need to roll up our sleeves to make
headway in changing organizational culture and processes related to complex issues such as career development, assignments,
promotions, and succession planning. Year Three will focus on actionable events, training, and analysis that will support the expansion of
the leadership pipeline at all levels. Our “Listen, Learn, and Lead” framework will broaden and reinforce the understanding of the value
of an inclusive and diverse leadership at CIA and increase opportunities for intelligence officers at all levels to lead from where they are
as we fulfill our mission to safeguard this nation.
Continued support from leaders at all levels, the workforce, and our partners is critical to ensure that CIA is
an organization where all talent and perspectives are welcomed and valued, and where all individuals are
able to reach their full potential in service to our country. The future is bright, and the continued focus
and implementation of the recommendations will make our future a reality.
Annabel Sheron
Implementation Lead, Director’s Diversity in Leadership Study
Central Intelligence Agency
1 January 2018
FOREWORD
This Study complements other CIA work to address its diversity and inclusion (D&I) challenges and provide
solutions, including the (D&I) Strategic Plan and the Director’s Advisory Group (DAG).
BACKGROUND YEAR TWO
APPROACH
CORE INITIATIVES PARTNERSHIPS
AND OUTREACH
ACTION TEAM
WRAP-UP
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
FOREWORDOVERVIEW
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
In 2014, the Diversity in Leadership Study (DLS) was commissioned by the Director of
the CIA to examine the factors that limit diversity in the CIA’s senior leadership.
The DLS team used data gathered from CIA workforce surveys, focus groups, interviews,
and engagement sessions in a thorough analysis of workforce demographics data. The
completed Study, Overcoming Barriers to Advancement, was published in June 2015 and
provided a rigorous roadmap to increase the diversity of the CIA’s leadership and build a
more inclusive culture.
The Study highlighted that CIA leadership does not reflect the diversity of the nation or
the CIA workforce and identified cultural, management, and organizational challenges
that contribute to the lack of diversity in the Agency’s leadership. Specifically, it
concluded that the Agency does not sufficiently give priority to the development of all of
its officers, hold itself accountable for maintaining a diverse and inclusive workplace, or
consistently promote an inclusive culture.
To address the findings, the Study offered seven recommendations to build a more
diverse leadership cadre and foster an inclusive culture at CIA.
BACKGROUND
aDirector’s Diversity in Leadership Study,
Overcoming Barriers to Advancement, 2015.
“Every CIA officer must be
aware of diversity’s critical
impact on mission and
understand her or his role
in creating an intelligence
organization where every
individual is respected and
valued.”a
1/2
FOREWORDOVERVIEW YEAR TWO
APPROACH
CORE INITIATIVES PARTNERSHIPS
AND OUTREACH
ACTION TEAM
WRAP-UP
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
BACKGROUND
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
BACKGROUND
DLS Recommendations
1 Set Leadership Expectations Regarding Diversity, Inclusion,
and Employee Development
Leadership must communicate requirements for diversity
and inclusion (D&I) for the workforce and track, follow, and
measure these expectations. Additionally, all managers
and supervisors need to take responsibility for the career
development of all employees under their direction.
2 Drive Accountability To Ensure Compliance
The Agency must establish a corporate-level program
evaluation in order to drive and institutionalize accountability
for inclusive behaviors.
3 Promote Transparency and Build Trust
Increased transparency and publication of the results
for promotions, assignments, awards, and other career
management processes will allow officers to (1) better
understand their career development and (2) more effectively
compete for promotions and assignments.
4 Foster an Inclusive Climate
Leaders must set the standard for what is expected, and all
Agency officers must be fully aware and well prepared to
address diversity, inclusion, and equity issues as they arise.
5 Improve Talent Identification, Development,
and Management Practices
Recognizing leadership potential and taking the concrete
steps—such as transparent and fair succession planning—to
fully develop that potential must be a primary focus of the
Agency’s senior leadership.
6 Increase Hiring of Diverse Talents and Backgrounds
The Agency must accomplish four priorities: (1) invest in
community outreach and relationship building; (2) reemphasize
relationships and commitments to draw from colleges,
universities, and professional associations with significant
populations of underrepresented groups; (3) establish
internship and fellow programs supporting the recruitment of
underrepresented groups; and (4) frequently communicate and
socialize Recruitment Center activities in the workforce.
7 Expand and Diversify Networking Opportunities
The Agency should enable and encourage cross-organizational
and corporate opportunities—such as mentoring—to expand
professional networks and foster joint mission action.
2/2
FOREWORDOVERVIEW YEAR TWO
APPROACH
CORE INITIATIVES PARTNERSHIPS
AND OUTREACH
ACTION TEAM
WRAP-UP
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
BACKGROUND
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
1 Set Leadership Expectations Regarding Diversity, Inclusion, and Employee Development
ACCOMPLISHMENT:
Completed a review of the 2017 SIS promotion data.
IMPACT:
Established baseline to gauge progress on diversity in leadership.
2 Drive Accountability To Ensure Compliance
ACCOMPLISHMENT:
Surveyed officers to gain insight into their knowledge and
feelings on Diversity & Inclusion in the Agency.
IMPACT:
Gained workforce understanding of overarching attitudes
toward D&I and provided insight on their awareness of DLS
initiatives aimed at increasing diversity in leadership.
3 Promote Transparency and Build Trust
ACCOMPLISHMENT:
Initiated an enterprisewide project to review the
Agency’s Assignment Selection process.
IMPACT:
Launched review of open positions with the objective to increase
consistency, transparency, and equity in the process.
4 Foster an Inclusive Climate
ACCOMPLISHMENT:
Partnered with Talent Development Office (TDO)/Professional
Development Group (PDG) to host two workshops on the subject, “The
Five Agreements: A Simple Framework to Better Leadership.”
IMPACT:
Highlighted behaviors that support diversity and inclusion concepts
targeted for managers, supervisors, and future leaders.
ACCOMPLISHMENT:
Participated in runnings Practice of Intelligence–
Mission Orientation Course (POI-MOC).
IMPACT:
Communicated to new officers that D&I are expected and essential to
mission success, leading to ongoing signup of advocates from new officers
to serve as DLS advocates interested in participating in DLS initiatives.
YEAR TWO ACCOMPLISHMENTS
1/2
FOREWORDOVERVIEW BACKGROUND YEAR TWO
APPROACH
CORE INITIATIVES PARTNERSHIPS
AND OUTREACH
ACTION TEAM
WRAP-UP
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
YEAR TWO ACCOMPLISHMENTS
5 Improve Talent Identification, Development, and Management Practices
ACCOMPLISHMENT:
Finalized and published the Building Blocks for Leadership.
IMPACT:
Raised awareness of skills, competencies, and experiences that contributed
to SIS paths to leadership. Provided an engaging infographic and pamphlet
that Agency officers can reference on their leadership journeys and that
can be integrated/distributed at leadership-focused training. Provided job
aids for managers to incorporate into their career development discussions
with officers as demonstrated via a DLS-developed and -delivered exercise
in a running of the Executive Skills for Today’s Leaders (ESTL) course.
ACCOMPLISHMENT:
Created partnerships with all Talent Center (TC) offices.
IMPACT:
Provided opportunities to share data, analysis, and collectively
work to shape specific talent practices and look for diversity trends
across the Agency, by Directorate, and by career service.
6 Increase Hiring of Diverse Talents and Backgrounds
ACCOMPLISHMENT:
Assisted in the development of strategies and principles for recruiting.
IMPACT:
Partnered with the TC TDO and Diversity and Inclusion Office (DIO) to develop
inclusion questions for recruiting to aid with questions during discussions
with prospective applicants. Questions adopted by the DDI Hiring Division
and integrated into their hiring standard operating procedure (SOP).
7 Expand and Diversify Networking Opportunities
ACCOMPLISHMENT:
Launched a reverse mentoring pilot, pairing senior officers
and officers with less than five years tenure.
IMPACT:
Created a unique opportunity for officers by providing a forum to exchange
ideas and expand thinking through exposure to different perspectives.
ACCOMPLISHMENT:
Advised and launched local networking initiatives that serve to expand
and diversify networking opportunities across the Agency.
IMPACT:
Assisted officers in developing more effective networks, building connections
and professional partnerships to cultivate career advancement.
2/2
FOREWORDOVERVIEW BACKGROUND YEAR TWO
APPROACH
CORE INITIATIVES PARTNERSHIPS
AND OUTREACH
ACTION TEAM
WRAP-UP
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
The DLS Implementation Team adopted several approaches to address the seven Study
recommendations. These approaches directly align with the CIA Diversity and Inclusion Strategy
(2016-19) by working to “ensure that every CIA officer is able to bring a full range of views and
talents to our mission.”b
In Year Two, the implementation efforts focused on three key areas: advancing core initiatives
to support a more inclusive culture at the CIA; building partnerships with the Agency’s
Talent Center (TC) business areas to further the advancement of diversity in leadership; and
completing Action Team initiatives that began in Year One.
Specifically, DLS focused on developing and managing projects aligned with challenges found
in the Study, such as how to improve inclusivity and eliminate barriers to advancement,
and working with other Agency stakeholders and partners to offer more D&I resources and
learning opportunities.
DLS efforts continued to work toward a CIA where all officers:
•	 Are heard and respected;
•	 Can apply their authentic self, their talents, and their skills to their work every day; and
•	 Are developed to their fullest potential.
YEAR TWO APPROACH
CORE INITIATIVES
•	 Demonstrate the value of
acquired diversity
•	 Safeguard our talent process
•	 Identify and analyze metrics
to measure success
PARTNERSHIPS AND OUTREACH
•	 Integrate D&I themes into
leadership courses and training
•	 Evolve the role of Human
Resource Officers within
the Agency
ACTION TEAM WRAP-UP
•	 Identify transition activities for
teams that will sunset in Year Two
•	 Continue planned activities to
accomplish team goals
bCIA Diversity and Inclusion Strategy (2016-2019), 2016.
FOREWORDOVERVIEW BACKGROUND CORE INITIATIVES PARTNERSHIPS
AND OUTREACH
ACTION TEAM
WRAP-UP
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
YEAR TWO
APPROACH
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
Demonstrate the Value
of Acquired Diversity
CORE INITIATIVE ONE
cInnovation, Diversity, and Market Growth, Center for Talent Innovation, 2013.
The flagship project of the center is its task force—of which CIS is a member—focused on
helping organizations leverage talent across the divides of gender, generation, and culture.
dWaiter, Is That Inclusion in My Soup? A New Recipe To Improve Business Performance,
Deloitte Australia and Victorian Equal Opportunity & Human Rights Commission, 2013.
eHow Diversity Can Drive Innovation, Harvard Business Review, December 2013.
1/7
Analyzing the two dimensions of diversity, inherent and acquired, are critical to the strategy of DLS. In Year Two,
focus was targeted on the area of acquired diversity which is defined as aspects of cultural differences that are
gained through experience and understanding unique perspectives (for example, gender, age, culture, socioeconomic
background, nationality, disability, or sexual orientation). This is in contrast to the aspects we are most familiar with
as defined by inherent diversity, which involves traits we are born with such as gender and ethnicity. According to
research from the Center for Talent Innovation, individuals with greater acquired diversity are more likely to behave
inclusively.c Some of the traits of an individual with acquired diversity might be cultural fluency, generational savvy,
gender smarts, social media skills, cross-functional knowledge, global mind-set, military experience, or language skills.
The evidence for the benefits and impact of inclusive behaviors is mounting. Research by Deloitte, for
example, shows that inclusive teams outperform their peers by 80 percent in team-based assessments.d
Harvard Business Review stated that “Leaders need acquired diversity to establish a culture in which all
employees feel free to contribute ideas.” A “speak-up” culture as well as leaders who give equal time
to diverse voices increase value-driven insight and innovative potential by twice to 3.5 times more.e
From the DLS perspective, an inclusive environment benefits the entire workforce and allows for a more
comprehensive view of the available talent for growth into leadership positions. It also directly benefits the
CIA mission through enriched perspectives that enhance the ability to creatively solve hard problems.
“Managing a multigenerational workforce
demands strong leadership, recognition
throughout the organization that different
generations may need different styles of
management.”f
fMillennials at Work—Reshaping the Workplace, PWC, 2011.
FOREWORDOVERVIEW BACKGROUND YEAR TWO
APPROACH
PARTNERSHIPS
AND OUTREACH
ACTION TEAM
WRAP-UP
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
CORE INITIATIVES
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
Demonstrate the Value
of Acquired Diversity
CORE INITIATIVE ONE
Reverse Mentoring
Reverse Mentoring Pilot Program
•	 Partnered senior officers with officers
having less than five years tenure.
•	 Created a unique opportunity for officers
by providing a forum to exchange
ideas and expand thinking through
exposure to different perspectives.
The DLS Reverse Mentoring Pilot was a highly successful
activity during Year Two. Reverse mentoring is a career
development practice that helps businesses gain insights and
perspectives from less tenured, often younger employees.
Unlike traditional mentoring, reverse mentoring has the junior
employee as the mentor and the senior leader as the mentee.
The 2017 pilot was conducted with many mentoring
duos during a six-month period. Reverse mentoring
introduced senior officers to junior officers to
facilitate two-way communication across genders
and generations. By partnering officers with less than
five years of Agency experience with those who have
CIA careers spanning at least 15 years, the program
helps more senior leaders understand the challenges
faced by newer intelligence officers and supports
the latter in developing their leadership skills.
Plans for a second Reverse Mentoring phase is
under way, with a goal of transitioning the program
to an enterprise partner in Year Three.
2/7
Workshops
Working in partnership with the Talent Development
Office (TDO) Professional Development Group (PDG)
and the LeadershipNOW! Team, DLS assisted in
the delivery of two workshops focused on building
five key behaviors to deepen one’s awareness of
authenticity, trust, and inclusion in their personal
performance. The workshops introduced the
concept of acquired diversity and explored a
simple framework for better self-leadership and
influence of others. The impact of this training
has served to address DLS Recommendation
Four, Foster an Inclusive Environment.
Workshops
•	 Partnered with TDO/PDG on two
workshops “The Five Agreements:
A Simple Framework to Better
Leadership”—that demonstrated the
importance of authenticity, inclusion,
and trust in the workplace.
•	 Workshop highlighted the following
behaviors that can be emulated
to support inclusion, such as:
•	 Be impeccable with your word
•	 Don’t take anything personally
•	 Don’t make assumptions
•	 Always do your best
•	 Be skeptical, but learn to listen
FOREWORDOVERVIEW BACKGROUND YEAR TWO
APPROACH
PARTNERSHIPS
AND OUTREACH
ACTION TEAM
WRAP-UP
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
CORE INITIATIVES
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
Safeguarding and developing talent—as well as providing developmental
opportunities—are critical to building a cadre of diverse leaders. The
CIA is working to ensure that all officers have the opportunity to reach
the most senior levels of the Agency by taking a thorough and detailed
look at all talent processes and proactively working to eliminate barriers
to advancement. To this end, DLS launched a project to examine the
Assignment Selection process in Year Two, offering options to address
problematic processes while in support of equitable practices.
CORE INITIATIVE TWO
Improving Our Talent Process
FIGURE 1
Talent Life Cycle
TALENT
LIFE CYCLE
TALENT
ACQUISITION
PROMOTION
TALENT
REVIEW
RETENTION
TALENT
ONBOARDING
TALENT
DEVELOPMENT
LEARNING
EXPERIENCES
ASSIGNMENT
3/7
FOREWORDOVERVIEW BACKGROUND YEAR TWO
APPROACH
PARTNERSHIPS
AND OUTREACH
ACTION TEAM
WRAP-UP
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
CORE INITIATIVES
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
CORE INITIATIVE TWO
Improving Our Talent Process
In the summer of 2017, the DLS Implementation Team undertook an enterprisewide project
to review the consistency, transparency, and equity in CIA’s Assignment Selection process.
The team interviewed officers from all Directorates and Mission Centers, predominantly
Lead Talent Officers (LTOs) and Lead Talent Integrators (LTIs), about how their processes
aligned with the current Agency policies related to personnel assignments—as well as the
documentation process for the consistency of how selection decisions are made. The data
gathered are now being analyzed, and any substantial areas of concern regarding inequity,
or opportunities for perceived inequity, will be distilled in a final report. Data, findings,
and any associated recommendations for improvement are planned for Year Three.
Assignment Selection Process Review
Assignment Selection Process Review
•	 Researched how officers are selected
for assignments with a lens to study
consistency, transparency, and
fairness of process and practices.
•	 Will recommend improvements in Year
Three to address the research findings.
4/7
FOREWORDOVERVIEW BACKGROUND YEAR TWO
APPROACH
PARTNERSHIPS
AND OUTREACH
ACTION TEAM
WRAP-UP
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
CORE INITIATIVES
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
CORE INITIATIVE THREE
Identify and Analyze Metrics
To Measure Success
Measuring the diversity of Agency leadership is critical to evaluating the outcomes of the DLS efforts and
determining if they are driving the desired progress. Research by global management consultants McKinsey &
Company show that when companies commit themselves to diverse leadership they are more successful in real
business terms. More diverse companies are better able to win top talent and improve their customer orientation,
employee satisfaction, and decisionmaking, leading to a virtuous cycle of increasing returns.g
Annually, the DLS Implementation Team conducts rigorous analysis of workforce data to evaluate progress and
focus our efforts. During Year Two, we conducted a thorough review of Senior Intelligence Service (SIS; Agency
senior executives) promotion data to discern trends and launched a “pulse” survey to a segment of the workforce
to gauge awareness of the DLS implementation efforts and opinions of diversity.
gWhy Diversity Matters, McKinsey & Company, January 2015.
5/7
FOREWORDOVERVIEW BACKGROUND YEAR TWO
APPROACH
PARTNERSHIPS
AND OUTREACH
ACTION TEAM
WRAP-UP
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
CORE INITIATIVES
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
CORE INITIATIVE THREE
Identify and Analyze Metrics To Measure Success
2017 SIS Promotion Analysis
The 2017 SIS promotion data were
reviewed to monitor and gauge progress
on the diversity in leadership. The
analysis showed an increase in the
number of minority males promoted
to SIS but a decline for the minority
female, indicating that the CIA must
focus efforts on diversity throughout the
talent life cycle. This first review allowed
DLS to establish a baseline that will be
analyzed yearly to track progress.
The Agency’s talent life cycle is enhanced
by robust feedback mechanisms,
mentorship opportunities, and
sponsorship support. DLS continues its
work to aggressively partner and engage
in all areas of the talent life cycle to
bring ideas to help the workforce better
understand how to prepare to step into
more challenging leadership roles.
Source: CIA Careerist Diversity Analysis FY13-FY17, Talent Management Office, Workforce Strategy Group, December 2017.
FIGURE 2
CIA Careerists by Minority, Race, and Fiscal Year
Across FY13 to FY17 minority careerists
made up 24 percent of all CIA careerists.
SIS Careerists by Minority, Race, and Fiscal Year
Minority careerists made up 11 to 13 percent
of all SIS careerists (FY13 to FY17).
0
5
10
15
20
25
FY 2013 FY14 FY15 FY16 FY17
0
5
10
15
20
25
Two or more races
Other
Native American
Hispanic
Asian American
African American
FY 2013 FY14 FY15 FY16 FY17
Percent
6/7
FOREWORDOVERVIEW BACKGROUND YEAR TWO
APPROACH
PARTNERSHIPS
AND OUTREACH
ACTION TEAM
WRAP-UP
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
CORE INITIATIVES
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
The DLS Implementation Team randomly selected officers for a survey in April 2017 to gain a better understanding of the
workforce’s attitudes toward D&I and to gauge the awareness of initiatives aimed to increase diversity in leadership.
DLS will continue to measure progress toward increasing diversity in leadership and building an inclusive culture.
Metrics will continue to feed our business case as we work to better frame our current and future initiatives and
tackle the complex challenges by preparing and promoting the leaders needed to accomplish our mission.
Pulse Survey
84 percent of respondents
see DLS implementing
positive change.
CORE INITIATIVE THREE
Identify and Analyze Metrics
To Measure Success
Across the Agency,
97 percent of respondents
believe that diversity is
important to mission.
More than 75 percent of
respondents reported that
they are aware of DLS
and consider its efforts
beneficial to all officers.
Percent
FIGURE 3
Pulse Survey—Highlights
97
84
75
7/7
FOREWORDOVERVIEW BACKGROUND YEAR TWO
APPROACH
PARTNERSHIPS
AND OUTREACH
ACTION TEAM
WRAP-UP
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
CORE INITIATIVES
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
PARTNERSHIPS AND OUTREACH
Many of the DLS recommendations require partnerships with other Agency
components to implement and institute new approaches to broaden the diversity
of leadership. In Year Two, the DLS Implementation Team worked to create
partnerships with the TC offices to share data, to analyze, and to collectively
work to shape specific talent practices. As the responsibility for the growth and
development of the CIA workforce is a requirement for all Agency managers
and supervisors, it was critical that DLS achieve synergy with the TC.
The partnerships with the TC entities are playing a vital role in the data analysis,
instructional content review, and communication of DLS products. In support
of these efforts, DLS developed and is coordinating an ongoing review of an
action plan to maintain the visibility and accountability of the partnerships.
DLS is also working closely with the TC’s Diversity and Inclusion Office (DIO)
and the Director’s Advisory Group (DAG) as well as the diversity components
of the Agency Directorates and Mission Centers to align DLS strategies and
to deliver initiatives that tackle the issues outlined in the DLS Study.
We believe that these partnerships will enhance our efforts to inform, educate,
and advise in all areas related to expanding opportunities to leadership at the CIA.
DLS established a format to collaborate, report, and communicate partnership
goals. DLS will continue to lead as well as serve as a stakeholder in any project
that is aligned to current and future talent processes. This approach has allowed
DLS to identify operational efficiencies, bring consistency of approach and
messaging, and ensure that initiatives are integrated with existing programs.
Partnerships
During 2017, the DLS Implementation Team achieved several
successful outreach milestones. Along with officers from DIO
and DAG, DLS participated in many runnings of Practice of
Intelligence–Mission Orientation (POI-MO)h course segments to
communicate to new officers that D&I is expected and essential
to CIA mission success. As a result, new officers have signed
up to become DLS advocates. DLS also hosts a table at the
POI-MO career resource fairs to inform new officers of DLS
efforts and distribute our literature and leadership development
products. Additionally, DLS discussed the DLS Study and the
implementation efforts with visiting CIA partner delegations.
Internal and External Outreach
hPractice of Intelligence–Mission Orientation is the CIA’s introductory onboarding program for new officers.
FOREWORDOVERVIEW BACKGROUND YEAR TWO
APPROACH
CORE INITIATIVES ACTION TEAM
WRAP-UP
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
PARTNERSHIPS
AND OUTREACH
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
Involving the workforce through volunteer-led Action Teams was a key imperative upon the release of
the DLS Study in June 2015 and, by October 2015, seven teams had been launched. Officers nominated
by the Directorates and each Action Team were paired with SIS executive champions to ensure they
had senior leadership support. Each Action Team addressed needed process improvements, leadership
behaviors, or cultural resistance to change. In Year Two, several key deliverables from the remaining
Action Teams were published and laid a foundation for future efforts.
ACTION TEAM WRAP-UP
DLS Action Teams
•	 Promote Workforce Awareness
of Diversity and Inclusion
•	 Build an Inclusive Environment
•	 Create a Framework for Key
Assignments and Experiences
•	 Ensure Equity and Fairness
in Personnel Processes
•	 Fostering Networking Opportunities
•	 Establish Corporate Mentoring
Program Oversight
•	 Talent Acquisition for the Future
1/3
FOREWORDOVERVIEW BACKGROUND YEAR TWO
APPROACH
CORE INITIATIVES PARTNERSHIPS
AND OUTREACH
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
ACTION TEAM
WRAP-UP
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
ACTION TEAM WRAP-UP
One highly regarded outcome was the publication of the Building Blocks for Leadership Development
resource tools by the DLS Frameworks Action Team. The Action Team conducted a meta-analysis
by reviewing SIS officers’ career paths through DLS interviews or surveys, previous interviews
conducted by the DAG, and a sample collection of data to explore SIS paths to leadership, all of
which identified the skills, competencies, and experiences that contributed to their career journey.
This insightful information and sage advice are incorporated into
an engaging infographic and pamphlet that Agency officers can
reference on their leadership journeys. These resource tools were
incorporated into a running of the Executive Skills for Today’s Leaders
(ESTL), a leadership course attended by GS-15 and SIS officers, and
distributed at a variety of additional leadership-focused courses.
The “Building Blocks for Leadership Development” pamphlet,
infographic, and associated report are currently available.
Building Blocks for Leadership Development
FIGURE 4 Building Blocks for Leadership Development
2/3
FOREWORDOVERVIEW BACKGROUND YEAR TWO
APPROACH
CORE INITIATIVES PARTNERSHIPS
AND OUTREACH
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
ACTION TEAM
WRAP-UP
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
The Networking Action Team’s efforts have advanced
networking into a practice that is being adopted and
embedded across the CIA with continued facilitation by
former Action Team members. In addition to networking
events being held, SIS Networking Champions from all
Directorates have made themselves available to help
officers strengthen networks and build connections.
In addition, a site with networking resources was
established that hosts leadership and networking
tips and articles, a calendar of upcoming networking
events, and a list of SIS networking champions.
Networking communities have grown organically across
the Agency, and multiple Directorates are experiencing
success demonstrated by an increase in participation
and number of networking events held across the
Agency. Officers are empowered through professional
partnerships and cultivate career advancement. DLS
has transitioned our lead role to local organizational
coordinators and continues to be a stakeholder of
this initiative to expand and diversify networking
opportunities as recommended by the DLS Study.
Networking
ACTION TEAM WRAP-UP
FIGURE 5 Foster Networking Opportunities Brochure
3/3
FOREWORDOVERVIEW BACKGROUND YEAR TWO
APPROACH
CORE INITIATIVES PARTNERSHIPS
AND OUTREACH
YEAR THREE
APPROACH
YEAR TWO
ACCOMPLISHMENTS
ACTION TEAM
WRAP-UP
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
YEAR THREE APPROACH
CIA will need to “double down” to advance
implementation at this critical midpoint of our five-year
effort. The focus for Year Three will be on initiating
actionable events, training, and analysis to expand the
pipeline to leadership opportunities. The framework
“Listen, Learn, Lead” outlines the key components of
our plan to reinforce our message, broaden the core
understanding of the value of a diverse leadership at
CIA, and further engage our senior leaders to set an
example that demonstrates inclusive behaviors.
Each component of the Year Three framework will
address a different method to reach the workforce and
reenergize the discussion about how we can start to
build a stronger pipeline for advancement, continue to
remove barriers, and develop prepared and successful
candidates for future leadership roles.
LISTEN: Speaker series and networking events will
focus on improving leadership skills to help overcome
barriers for professional growth. DLS will work closely
with DIO to bring in exciting speakers and schedule
other events.
LEARN: DLS plans to develop products and resources
that can be used within existing training and leadership
programs. DLS will develop and launch a manager’s
toolkit and website resources.
LEAD: The core initiatives that focus on assessing
and expanding the pipeline to leadership will begin to
deliver annual analysis and metrics. There will be a
renewed focus on CIA senior leaders serving as visible
and approachable mentors, sponsors, and champions
of inclusion.
The DLS goal in Year Three is to build upon the
foundational framework established in the first two
years by continuing to educate the CIA workforce about
the value of diversity and inclusion, the contribution
of diversity and inclusion to Agency mission, and to
help minority officers to be better prepared and more
competitive for senior leadership positions.
Reducing, mitigating, and eliminating barriers to
advancement; preparing our workforce to be ready
for future leadership roles; and increasing the
diversity pipeline remain critical components to our
approach. We will continue to promote embracing a
diverse set of ideas, viewpoints, and perspectives
while demonstrating the core principles of inclusion,
sponsorship, and a united purpose.
FOREWORDOVERVIEW BACKGROUND YEAR TWO
APPROACH
CORE INITIATIVES PARTNERSHIPS
AND OUTREACH
ACTION TEAM
WRAP-UP
YEAR TWO
ACCOMPLISHMENTS
YEAR THREE
APPROACH
D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T

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Diversity in Leadership Study Year Two Report

  • 1. DIVERSITY IN LEADERSHIP STUDYYE AR T WO EXECUTIVE REPORT U N C L A S S I F I E D U N C L A S S I F I E D START
  • 2. I am proud to present the accomplishments of the second implementation year of the Diversity in Leadership Study (DLS). We are concluding a year during which we applied the foundational work of Year One, allowing us to begin tackling the complex challenges of addressing DLS’s seven recommendations to improve the diversity of CIA leadership and the inclusiveness of its culture. We also took advantage of new opportunities to engage leadership at all levels and to deepen partnerships across CIA to meet critical objectives. This Year Two Report describes the DLS approach, progress, and next steps. I thank my predecessor Beverly Kennedy for her outstanding leadership during the first two implementation years. Year Three is the midpoint of the five-year implementation effort. This is the pivotal year where we need to roll up our sleeves to make headway in changing organizational culture and processes related to complex issues such as career development, assignments, promotions, and succession planning. Year Three will focus on actionable events, training, and analysis that will support the expansion of the leadership pipeline at all levels. Our “Listen, Learn, and Lead” framework will broaden and reinforce the understanding of the value of an inclusive and diverse leadership at CIA and increase opportunities for intelligence officers at all levels to lead from where they are as we fulfill our mission to safeguard this nation. Continued support from leaders at all levels, the workforce, and our partners is critical to ensure that CIA is an organization where all talent and perspectives are welcomed and valued, and where all individuals are able to reach their full potential in service to our country. The future is bright, and the continued focus and implementation of the recommendations will make our future a reality. Annabel Sheron Implementation Lead, Director’s Diversity in Leadership Study Central Intelligence Agency 1 January 2018 FOREWORD This Study complements other CIA work to address its diversity and inclusion (D&I) challenges and provide solutions, including the (D&I) Strategic Plan and the Director’s Advisory Group (DAG). BACKGROUND YEAR TWO APPROACH CORE INITIATIVES PARTNERSHIPS AND OUTREACH ACTION TEAM WRAP-UP YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS FOREWORDOVERVIEW D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 3. In 2014, the Diversity in Leadership Study (DLS) was commissioned by the Director of the CIA to examine the factors that limit diversity in the CIA’s senior leadership. The DLS team used data gathered from CIA workforce surveys, focus groups, interviews, and engagement sessions in a thorough analysis of workforce demographics data. The completed Study, Overcoming Barriers to Advancement, was published in June 2015 and provided a rigorous roadmap to increase the diversity of the CIA’s leadership and build a more inclusive culture. The Study highlighted that CIA leadership does not reflect the diversity of the nation or the CIA workforce and identified cultural, management, and organizational challenges that contribute to the lack of diversity in the Agency’s leadership. Specifically, it concluded that the Agency does not sufficiently give priority to the development of all of its officers, hold itself accountable for maintaining a diverse and inclusive workplace, or consistently promote an inclusive culture. To address the findings, the Study offered seven recommendations to build a more diverse leadership cadre and foster an inclusive culture at CIA. BACKGROUND aDirector’s Diversity in Leadership Study, Overcoming Barriers to Advancement, 2015. “Every CIA officer must be aware of diversity’s critical impact on mission and understand her or his role in creating an intelligence organization where every individual is respected and valued.”a 1/2 FOREWORDOVERVIEW YEAR TWO APPROACH CORE INITIATIVES PARTNERSHIPS AND OUTREACH ACTION TEAM WRAP-UP YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS BACKGROUND D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 4. BACKGROUND DLS Recommendations 1 Set Leadership Expectations Regarding Diversity, Inclusion, and Employee Development Leadership must communicate requirements for diversity and inclusion (D&I) for the workforce and track, follow, and measure these expectations. Additionally, all managers and supervisors need to take responsibility for the career development of all employees under their direction. 2 Drive Accountability To Ensure Compliance The Agency must establish a corporate-level program evaluation in order to drive and institutionalize accountability for inclusive behaviors. 3 Promote Transparency and Build Trust Increased transparency and publication of the results for promotions, assignments, awards, and other career management processes will allow officers to (1) better understand their career development and (2) more effectively compete for promotions and assignments. 4 Foster an Inclusive Climate Leaders must set the standard for what is expected, and all Agency officers must be fully aware and well prepared to address diversity, inclusion, and equity issues as they arise. 5 Improve Talent Identification, Development, and Management Practices Recognizing leadership potential and taking the concrete steps—such as transparent and fair succession planning—to fully develop that potential must be a primary focus of the Agency’s senior leadership. 6 Increase Hiring of Diverse Talents and Backgrounds The Agency must accomplish four priorities: (1) invest in community outreach and relationship building; (2) reemphasize relationships and commitments to draw from colleges, universities, and professional associations with significant populations of underrepresented groups; (3) establish internship and fellow programs supporting the recruitment of underrepresented groups; and (4) frequently communicate and socialize Recruitment Center activities in the workforce. 7 Expand and Diversify Networking Opportunities The Agency should enable and encourage cross-organizational and corporate opportunities—such as mentoring—to expand professional networks and foster joint mission action. 2/2 FOREWORDOVERVIEW YEAR TWO APPROACH CORE INITIATIVES PARTNERSHIPS AND OUTREACH ACTION TEAM WRAP-UP YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS BACKGROUND D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 5. 1 Set Leadership Expectations Regarding Diversity, Inclusion, and Employee Development ACCOMPLISHMENT: Completed a review of the 2017 SIS promotion data. IMPACT: Established baseline to gauge progress on diversity in leadership. 2 Drive Accountability To Ensure Compliance ACCOMPLISHMENT: Surveyed officers to gain insight into their knowledge and feelings on Diversity & Inclusion in the Agency. IMPACT: Gained workforce understanding of overarching attitudes toward D&I and provided insight on their awareness of DLS initiatives aimed at increasing diversity in leadership. 3 Promote Transparency and Build Trust ACCOMPLISHMENT: Initiated an enterprisewide project to review the Agency’s Assignment Selection process. IMPACT: Launched review of open positions with the objective to increase consistency, transparency, and equity in the process. 4 Foster an Inclusive Climate ACCOMPLISHMENT: Partnered with Talent Development Office (TDO)/Professional Development Group (PDG) to host two workshops on the subject, “The Five Agreements: A Simple Framework to Better Leadership.” IMPACT: Highlighted behaviors that support diversity and inclusion concepts targeted for managers, supervisors, and future leaders. ACCOMPLISHMENT: Participated in runnings Practice of Intelligence– Mission Orientation Course (POI-MOC). IMPACT: Communicated to new officers that D&I are expected and essential to mission success, leading to ongoing signup of advocates from new officers to serve as DLS advocates interested in participating in DLS initiatives. YEAR TWO ACCOMPLISHMENTS 1/2 FOREWORDOVERVIEW BACKGROUND YEAR TWO APPROACH CORE INITIATIVES PARTNERSHIPS AND OUTREACH ACTION TEAM WRAP-UP YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 6. YEAR TWO ACCOMPLISHMENTS 5 Improve Talent Identification, Development, and Management Practices ACCOMPLISHMENT: Finalized and published the Building Blocks for Leadership. IMPACT: Raised awareness of skills, competencies, and experiences that contributed to SIS paths to leadership. Provided an engaging infographic and pamphlet that Agency officers can reference on their leadership journeys and that can be integrated/distributed at leadership-focused training. Provided job aids for managers to incorporate into their career development discussions with officers as demonstrated via a DLS-developed and -delivered exercise in a running of the Executive Skills for Today’s Leaders (ESTL) course. ACCOMPLISHMENT: Created partnerships with all Talent Center (TC) offices. IMPACT: Provided opportunities to share data, analysis, and collectively work to shape specific talent practices and look for diversity trends across the Agency, by Directorate, and by career service. 6 Increase Hiring of Diverse Talents and Backgrounds ACCOMPLISHMENT: Assisted in the development of strategies and principles for recruiting. IMPACT: Partnered with the TC TDO and Diversity and Inclusion Office (DIO) to develop inclusion questions for recruiting to aid with questions during discussions with prospective applicants. Questions adopted by the DDI Hiring Division and integrated into their hiring standard operating procedure (SOP). 7 Expand and Diversify Networking Opportunities ACCOMPLISHMENT: Launched a reverse mentoring pilot, pairing senior officers and officers with less than five years tenure. IMPACT: Created a unique opportunity for officers by providing a forum to exchange ideas and expand thinking through exposure to different perspectives. ACCOMPLISHMENT: Advised and launched local networking initiatives that serve to expand and diversify networking opportunities across the Agency. IMPACT: Assisted officers in developing more effective networks, building connections and professional partnerships to cultivate career advancement. 2/2 FOREWORDOVERVIEW BACKGROUND YEAR TWO APPROACH CORE INITIATIVES PARTNERSHIPS AND OUTREACH ACTION TEAM WRAP-UP YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 7. The DLS Implementation Team adopted several approaches to address the seven Study recommendations. These approaches directly align with the CIA Diversity and Inclusion Strategy (2016-19) by working to “ensure that every CIA officer is able to bring a full range of views and talents to our mission.”b In Year Two, the implementation efforts focused on three key areas: advancing core initiatives to support a more inclusive culture at the CIA; building partnerships with the Agency’s Talent Center (TC) business areas to further the advancement of diversity in leadership; and completing Action Team initiatives that began in Year One. Specifically, DLS focused on developing and managing projects aligned with challenges found in the Study, such as how to improve inclusivity and eliminate barriers to advancement, and working with other Agency stakeholders and partners to offer more D&I resources and learning opportunities. DLS efforts continued to work toward a CIA where all officers: • Are heard and respected; • Can apply their authentic self, their talents, and their skills to their work every day; and • Are developed to their fullest potential. YEAR TWO APPROACH CORE INITIATIVES • Demonstrate the value of acquired diversity • Safeguard our talent process • Identify and analyze metrics to measure success PARTNERSHIPS AND OUTREACH • Integrate D&I themes into leadership courses and training • Evolve the role of Human Resource Officers within the Agency ACTION TEAM WRAP-UP • Identify transition activities for teams that will sunset in Year Two • Continue planned activities to accomplish team goals bCIA Diversity and Inclusion Strategy (2016-2019), 2016. FOREWORDOVERVIEW BACKGROUND CORE INITIATIVES PARTNERSHIPS AND OUTREACH ACTION TEAM WRAP-UP YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS YEAR TWO APPROACH D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 8. Demonstrate the Value of Acquired Diversity CORE INITIATIVE ONE cInnovation, Diversity, and Market Growth, Center for Talent Innovation, 2013. The flagship project of the center is its task force—of which CIS is a member—focused on helping organizations leverage talent across the divides of gender, generation, and culture. dWaiter, Is That Inclusion in My Soup? A New Recipe To Improve Business Performance, Deloitte Australia and Victorian Equal Opportunity & Human Rights Commission, 2013. eHow Diversity Can Drive Innovation, Harvard Business Review, December 2013. 1/7 Analyzing the two dimensions of diversity, inherent and acquired, are critical to the strategy of DLS. In Year Two, focus was targeted on the area of acquired diversity which is defined as aspects of cultural differences that are gained through experience and understanding unique perspectives (for example, gender, age, culture, socioeconomic background, nationality, disability, or sexual orientation). This is in contrast to the aspects we are most familiar with as defined by inherent diversity, which involves traits we are born with such as gender and ethnicity. According to research from the Center for Talent Innovation, individuals with greater acquired diversity are more likely to behave inclusively.c Some of the traits of an individual with acquired diversity might be cultural fluency, generational savvy, gender smarts, social media skills, cross-functional knowledge, global mind-set, military experience, or language skills. The evidence for the benefits and impact of inclusive behaviors is mounting. Research by Deloitte, for example, shows that inclusive teams outperform their peers by 80 percent in team-based assessments.d Harvard Business Review stated that “Leaders need acquired diversity to establish a culture in which all employees feel free to contribute ideas.” A “speak-up” culture as well as leaders who give equal time to diverse voices increase value-driven insight and innovative potential by twice to 3.5 times more.e From the DLS perspective, an inclusive environment benefits the entire workforce and allows for a more comprehensive view of the available talent for growth into leadership positions. It also directly benefits the CIA mission through enriched perspectives that enhance the ability to creatively solve hard problems. “Managing a multigenerational workforce demands strong leadership, recognition throughout the organization that different generations may need different styles of management.”f fMillennials at Work—Reshaping the Workplace, PWC, 2011. FOREWORDOVERVIEW BACKGROUND YEAR TWO APPROACH PARTNERSHIPS AND OUTREACH ACTION TEAM WRAP-UP YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS CORE INITIATIVES D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 9. Demonstrate the Value of Acquired Diversity CORE INITIATIVE ONE Reverse Mentoring Reverse Mentoring Pilot Program • Partnered senior officers with officers having less than five years tenure. • Created a unique opportunity for officers by providing a forum to exchange ideas and expand thinking through exposure to different perspectives. The DLS Reverse Mentoring Pilot was a highly successful activity during Year Two. Reverse mentoring is a career development practice that helps businesses gain insights and perspectives from less tenured, often younger employees. Unlike traditional mentoring, reverse mentoring has the junior employee as the mentor and the senior leader as the mentee. The 2017 pilot was conducted with many mentoring duos during a six-month period. Reverse mentoring introduced senior officers to junior officers to facilitate two-way communication across genders and generations. By partnering officers with less than five years of Agency experience with those who have CIA careers spanning at least 15 years, the program helps more senior leaders understand the challenges faced by newer intelligence officers and supports the latter in developing their leadership skills. Plans for a second Reverse Mentoring phase is under way, with a goal of transitioning the program to an enterprise partner in Year Three. 2/7 Workshops Working in partnership with the Talent Development Office (TDO) Professional Development Group (PDG) and the LeadershipNOW! Team, DLS assisted in the delivery of two workshops focused on building five key behaviors to deepen one’s awareness of authenticity, trust, and inclusion in their personal performance. The workshops introduced the concept of acquired diversity and explored a simple framework for better self-leadership and influence of others. The impact of this training has served to address DLS Recommendation Four, Foster an Inclusive Environment. Workshops • Partnered with TDO/PDG on two workshops “The Five Agreements: A Simple Framework to Better Leadership”—that demonstrated the importance of authenticity, inclusion, and trust in the workplace. • Workshop highlighted the following behaviors that can be emulated to support inclusion, such as: • Be impeccable with your word • Don’t take anything personally • Don’t make assumptions • Always do your best • Be skeptical, but learn to listen FOREWORDOVERVIEW BACKGROUND YEAR TWO APPROACH PARTNERSHIPS AND OUTREACH ACTION TEAM WRAP-UP YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS CORE INITIATIVES D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 10. Safeguarding and developing talent—as well as providing developmental opportunities—are critical to building a cadre of diverse leaders. The CIA is working to ensure that all officers have the opportunity to reach the most senior levels of the Agency by taking a thorough and detailed look at all talent processes and proactively working to eliminate barriers to advancement. To this end, DLS launched a project to examine the Assignment Selection process in Year Two, offering options to address problematic processes while in support of equitable practices. CORE INITIATIVE TWO Improving Our Talent Process FIGURE 1 Talent Life Cycle TALENT LIFE CYCLE TALENT ACQUISITION PROMOTION TALENT REVIEW RETENTION TALENT ONBOARDING TALENT DEVELOPMENT LEARNING EXPERIENCES ASSIGNMENT 3/7 FOREWORDOVERVIEW BACKGROUND YEAR TWO APPROACH PARTNERSHIPS AND OUTREACH ACTION TEAM WRAP-UP YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS CORE INITIATIVES D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 11. CORE INITIATIVE TWO Improving Our Talent Process In the summer of 2017, the DLS Implementation Team undertook an enterprisewide project to review the consistency, transparency, and equity in CIA’s Assignment Selection process. The team interviewed officers from all Directorates and Mission Centers, predominantly Lead Talent Officers (LTOs) and Lead Talent Integrators (LTIs), about how their processes aligned with the current Agency policies related to personnel assignments—as well as the documentation process for the consistency of how selection decisions are made. The data gathered are now being analyzed, and any substantial areas of concern regarding inequity, or opportunities for perceived inequity, will be distilled in a final report. Data, findings, and any associated recommendations for improvement are planned for Year Three. Assignment Selection Process Review Assignment Selection Process Review • Researched how officers are selected for assignments with a lens to study consistency, transparency, and fairness of process and practices. • Will recommend improvements in Year Three to address the research findings. 4/7 FOREWORDOVERVIEW BACKGROUND YEAR TWO APPROACH PARTNERSHIPS AND OUTREACH ACTION TEAM WRAP-UP YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS CORE INITIATIVES D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 12. CORE INITIATIVE THREE Identify and Analyze Metrics To Measure Success Measuring the diversity of Agency leadership is critical to evaluating the outcomes of the DLS efforts and determining if they are driving the desired progress. Research by global management consultants McKinsey & Company show that when companies commit themselves to diverse leadership they are more successful in real business terms. More diverse companies are better able to win top talent and improve their customer orientation, employee satisfaction, and decisionmaking, leading to a virtuous cycle of increasing returns.g Annually, the DLS Implementation Team conducts rigorous analysis of workforce data to evaluate progress and focus our efforts. During Year Two, we conducted a thorough review of Senior Intelligence Service (SIS; Agency senior executives) promotion data to discern trends and launched a “pulse” survey to a segment of the workforce to gauge awareness of the DLS implementation efforts and opinions of diversity. gWhy Diversity Matters, McKinsey & Company, January 2015. 5/7 FOREWORDOVERVIEW BACKGROUND YEAR TWO APPROACH PARTNERSHIPS AND OUTREACH ACTION TEAM WRAP-UP YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS CORE INITIATIVES D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 13. CORE INITIATIVE THREE Identify and Analyze Metrics To Measure Success 2017 SIS Promotion Analysis The 2017 SIS promotion data were reviewed to monitor and gauge progress on the diversity in leadership. The analysis showed an increase in the number of minority males promoted to SIS but a decline for the minority female, indicating that the CIA must focus efforts on diversity throughout the talent life cycle. This first review allowed DLS to establish a baseline that will be analyzed yearly to track progress. The Agency’s talent life cycle is enhanced by robust feedback mechanisms, mentorship opportunities, and sponsorship support. DLS continues its work to aggressively partner and engage in all areas of the talent life cycle to bring ideas to help the workforce better understand how to prepare to step into more challenging leadership roles. Source: CIA Careerist Diversity Analysis FY13-FY17, Talent Management Office, Workforce Strategy Group, December 2017. FIGURE 2 CIA Careerists by Minority, Race, and Fiscal Year Across FY13 to FY17 minority careerists made up 24 percent of all CIA careerists. SIS Careerists by Minority, Race, and Fiscal Year Minority careerists made up 11 to 13 percent of all SIS careerists (FY13 to FY17). 0 5 10 15 20 25 FY 2013 FY14 FY15 FY16 FY17 0 5 10 15 20 25 Two or more races Other Native American Hispanic Asian American African American FY 2013 FY14 FY15 FY16 FY17 Percent 6/7 FOREWORDOVERVIEW BACKGROUND YEAR TWO APPROACH PARTNERSHIPS AND OUTREACH ACTION TEAM WRAP-UP YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS CORE INITIATIVES D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 14. The DLS Implementation Team randomly selected officers for a survey in April 2017 to gain a better understanding of the workforce’s attitudes toward D&I and to gauge the awareness of initiatives aimed to increase diversity in leadership. DLS will continue to measure progress toward increasing diversity in leadership and building an inclusive culture. Metrics will continue to feed our business case as we work to better frame our current and future initiatives and tackle the complex challenges by preparing and promoting the leaders needed to accomplish our mission. Pulse Survey 84 percent of respondents see DLS implementing positive change. CORE INITIATIVE THREE Identify and Analyze Metrics To Measure Success Across the Agency, 97 percent of respondents believe that diversity is important to mission. More than 75 percent of respondents reported that they are aware of DLS and consider its efforts beneficial to all officers. Percent FIGURE 3 Pulse Survey—Highlights 97 84 75 7/7 FOREWORDOVERVIEW BACKGROUND YEAR TWO APPROACH PARTNERSHIPS AND OUTREACH ACTION TEAM WRAP-UP YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS CORE INITIATIVES D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 15. PARTNERSHIPS AND OUTREACH Many of the DLS recommendations require partnerships with other Agency components to implement and institute new approaches to broaden the diversity of leadership. In Year Two, the DLS Implementation Team worked to create partnerships with the TC offices to share data, to analyze, and to collectively work to shape specific talent practices. As the responsibility for the growth and development of the CIA workforce is a requirement for all Agency managers and supervisors, it was critical that DLS achieve synergy with the TC. The partnerships with the TC entities are playing a vital role in the data analysis, instructional content review, and communication of DLS products. In support of these efforts, DLS developed and is coordinating an ongoing review of an action plan to maintain the visibility and accountability of the partnerships. DLS is also working closely with the TC’s Diversity and Inclusion Office (DIO) and the Director’s Advisory Group (DAG) as well as the diversity components of the Agency Directorates and Mission Centers to align DLS strategies and to deliver initiatives that tackle the issues outlined in the DLS Study. We believe that these partnerships will enhance our efforts to inform, educate, and advise in all areas related to expanding opportunities to leadership at the CIA. DLS established a format to collaborate, report, and communicate partnership goals. DLS will continue to lead as well as serve as a stakeholder in any project that is aligned to current and future talent processes. This approach has allowed DLS to identify operational efficiencies, bring consistency of approach and messaging, and ensure that initiatives are integrated with existing programs. Partnerships During 2017, the DLS Implementation Team achieved several successful outreach milestones. Along with officers from DIO and DAG, DLS participated in many runnings of Practice of Intelligence–Mission Orientation (POI-MO)h course segments to communicate to new officers that D&I is expected and essential to CIA mission success. As a result, new officers have signed up to become DLS advocates. DLS also hosts a table at the POI-MO career resource fairs to inform new officers of DLS efforts and distribute our literature and leadership development products. Additionally, DLS discussed the DLS Study and the implementation efforts with visiting CIA partner delegations. Internal and External Outreach hPractice of Intelligence–Mission Orientation is the CIA’s introductory onboarding program for new officers. FOREWORDOVERVIEW BACKGROUND YEAR TWO APPROACH CORE INITIATIVES ACTION TEAM WRAP-UP YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS PARTNERSHIPS AND OUTREACH D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 16. Involving the workforce through volunteer-led Action Teams was a key imperative upon the release of the DLS Study in June 2015 and, by October 2015, seven teams had been launched. Officers nominated by the Directorates and each Action Team were paired with SIS executive champions to ensure they had senior leadership support. Each Action Team addressed needed process improvements, leadership behaviors, or cultural resistance to change. In Year Two, several key deliverables from the remaining Action Teams were published and laid a foundation for future efforts. ACTION TEAM WRAP-UP DLS Action Teams • Promote Workforce Awareness of Diversity and Inclusion • Build an Inclusive Environment • Create a Framework for Key Assignments and Experiences • Ensure Equity and Fairness in Personnel Processes • Fostering Networking Opportunities • Establish Corporate Mentoring Program Oversight • Talent Acquisition for the Future 1/3 FOREWORDOVERVIEW BACKGROUND YEAR TWO APPROACH CORE INITIATIVES PARTNERSHIPS AND OUTREACH YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS ACTION TEAM WRAP-UP D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 17. ACTION TEAM WRAP-UP One highly regarded outcome was the publication of the Building Blocks for Leadership Development resource tools by the DLS Frameworks Action Team. The Action Team conducted a meta-analysis by reviewing SIS officers’ career paths through DLS interviews or surveys, previous interviews conducted by the DAG, and a sample collection of data to explore SIS paths to leadership, all of which identified the skills, competencies, and experiences that contributed to their career journey. This insightful information and sage advice are incorporated into an engaging infographic and pamphlet that Agency officers can reference on their leadership journeys. These resource tools were incorporated into a running of the Executive Skills for Today’s Leaders (ESTL), a leadership course attended by GS-15 and SIS officers, and distributed at a variety of additional leadership-focused courses. The “Building Blocks for Leadership Development” pamphlet, infographic, and associated report are currently available. Building Blocks for Leadership Development FIGURE 4 Building Blocks for Leadership Development 2/3 FOREWORDOVERVIEW BACKGROUND YEAR TWO APPROACH CORE INITIATIVES PARTNERSHIPS AND OUTREACH YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS ACTION TEAM WRAP-UP D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 18. The Networking Action Team’s efforts have advanced networking into a practice that is being adopted and embedded across the CIA with continued facilitation by former Action Team members. In addition to networking events being held, SIS Networking Champions from all Directorates have made themselves available to help officers strengthen networks and build connections. In addition, a site with networking resources was established that hosts leadership and networking tips and articles, a calendar of upcoming networking events, and a list of SIS networking champions. Networking communities have grown organically across the Agency, and multiple Directorates are experiencing success demonstrated by an increase in participation and number of networking events held across the Agency. Officers are empowered through professional partnerships and cultivate career advancement. DLS has transitioned our lead role to local organizational coordinators and continues to be a stakeholder of this initiative to expand and diversify networking opportunities as recommended by the DLS Study. Networking ACTION TEAM WRAP-UP FIGURE 5 Foster Networking Opportunities Brochure 3/3 FOREWORDOVERVIEW BACKGROUND YEAR TWO APPROACH CORE INITIATIVES PARTNERSHIPS AND OUTREACH YEAR THREE APPROACH YEAR TWO ACCOMPLISHMENTS ACTION TEAM WRAP-UP D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T
  • 19. YEAR THREE APPROACH CIA will need to “double down” to advance implementation at this critical midpoint of our five-year effort. The focus for Year Three will be on initiating actionable events, training, and analysis to expand the pipeline to leadership opportunities. The framework “Listen, Learn, Lead” outlines the key components of our plan to reinforce our message, broaden the core understanding of the value of a diverse leadership at CIA, and further engage our senior leaders to set an example that demonstrates inclusive behaviors. Each component of the Year Three framework will address a different method to reach the workforce and reenergize the discussion about how we can start to build a stronger pipeline for advancement, continue to remove barriers, and develop prepared and successful candidates for future leadership roles. LISTEN: Speaker series and networking events will focus on improving leadership skills to help overcome barriers for professional growth. DLS will work closely with DIO to bring in exciting speakers and schedule other events. LEARN: DLS plans to develop products and resources that can be used within existing training and leadership programs. DLS will develop and launch a manager’s toolkit and website resources. LEAD: The core initiatives that focus on assessing and expanding the pipeline to leadership will begin to deliver annual analysis and metrics. There will be a renewed focus on CIA senior leaders serving as visible and approachable mentors, sponsors, and champions of inclusion. The DLS goal in Year Three is to build upon the foundational framework established in the first two years by continuing to educate the CIA workforce about the value of diversity and inclusion, the contribution of diversity and inclusion to Agency mission, and to help minority officers to be better prepared and more competitive for senior leadership positions. Reducing, mitigating, and eliminating barriers to advancement; preparing our workforce to be ready for future leadership roles; and increasing the diversity pipeline remain critical components to our approach. We will continue to promote embracing a diverse set of ideas, viewpoints, and perspectives while demonstrating the core principles of inclusion, sponsorship, and a united purpose. FOREWORDOVERVIEW BACKGROUND YEAR TWO APPROACH CORE INITIATIVES PARTNERSHIPS AND OUTREACH ACTION TEAM WRAP-UP YEAR TWO ACCOMPLISHMENTS YEAR THREE APPROACH D I V E R S I T Y I N L E A D E R S H I P S T U D Y • Y E A R T W O E X E C U T I V E R E P O R T