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03072014 User Guide -Self Assessment System Login.pdf
1. Malaysia Government Portals and Websites Assessment (MGPWA)
1
Parent Agencies Briefing Session
3rd July 2014
Malaysia Government
Portals and Websites Assessment
(MGPWA)
2. Malaysia Government Portals and Websites Assessment (MGPWA)
2
AGENDA
1. Introduction of MGPWA 2014
2. Parent Agencies – How to use the system
3. Agencies – How to use the system
3. Malaysia Government Portals and Websites Assessment (MGPWA)
3
Online Presence to Quality of Online Services
YEAR N/A 1-STAR 2-STAR 3-STAR 4-STAR 5-STAR TOTAL
2013 41 0 65 300 519 360 1285
2012 81 8 177 447 354 281 1348
2011 64 7 138 330 331 285 1155
2010 91 31 374 328 220 101 1145
2009 114 51 495 352 173 7 1192
2007 81 165 412 387 85 3 1133
2006 230 251 434 124 16 0 1055
2005 50 343 440 61 9 0 903
2013
Increase number of portals &
websites
Increase number of online
services ~ 10,000
68% above average
Compliance to international
standards & guidelines increased
tremendously
2020
Online Service
Excellence
Demand-driven
Services
Increased user
satisfaction level
High quality
High demand
Citizen centric
Integrated online
services
Co-creation of
government services
2017
4. Malaysia Government Portals and Websites Assessment (MGPWA)
4
DECISION OF 37TH MSC MALAYSIA
FCC MEETING
Enhancement of Government Portals & Websites
Co-Chairman recapped that the new approach of
provider-based assessment will take place this year
and the user-based evaluation model will be
presented for approval at the FCC meeting.
Item
3.8.9
Note: MSC Malaysia Flagship Coordination Committee (FCC) – Twice yearly meeting co-chaired by the
Chief Secretary to the Government and the CEO of MDeC, to whom all flagships under the Government
of Malaysia, report the progress, identify issues and suggest the next steps
5. Malaysia Government Portals and Websites Assessment (MGPWA)
TOWARDS GOVERNMENT ONLINE SERVICE
EXCELLENCE
Government Online Service Excellence
Evaluation
Enhancement
Provider-based (MGPWA)
Random Audit
Year-round
Self-Assessment
Rationalisation of Criteria
No Categorisation of
Portals and Websites
Poll
Survey
Interview & Focus Groups
User-based (MUSE)
6. Malaysia Government Portals and Websites Assessment (MGPWA)
6
Provider-based Evaluation Enhancement
ProBE
Provider-based Evaluation
Random Audit
Year round
Self-Assessment
Rationalisation of Criteria
No Categorisation of
Portals and Websites
1
2
3
4
7. Malaysia Government Portals and Websites Assessment (MGPWA)
7
Year-round Self-Assessment
Multiple submissions allowed
Web based system
Instant result on Rating
Continuous self-improvement
Monitoring by Parent i.e. Ministry,
State Govt
Agency is required to do self-
assessment upon any changes made in
their websites
1
8. Malaysia Government Portals and Websites Assessment (MGPWA)
9
July
Aug
Sept
Oct
Nov
Dec
1/7
1/8 1/12
Self-Assessment
Random Audit
2/12 onwards
Final
Result
Random Audit & Year-round Assessment
2014
MGPWA
WG
Agencies
Registration
& 1st Self-
Assessment
2
9. Malaysia Government Portals and Websites Assessment (MGPWA)
10
P1: SITE
PERFORMANCE
P2: FUNCTIONALITY P3: CONTENT
P4: NAVIGATION P5: SEARCH P6: ONLINE
TRANSPARENCY
P7: LOOK & FEEL
The speed, consistency,
and reliability of loading
pages on the website.
The usefulness, convenience, and
variety of online features and
tools available on the website.
The accuracy, quality, and
freshness of news, information,
and content on the website.
The organization of the site and
options for navigation and how
well the layout helps you find
what you are looking for.
The relevance, organisation, and
quality of search results available
on the site.
(Although this element is not
applicable universally, it is often
extremely impactful for
sites where it is relevant.)
How thoroughly, quickly,
and accessibly the website
discloses information about what
the agency is doing.
The visual appeal of the site and
its consistency throughout the
site.
* Pillars derived from ACSI – American
Customer Satisfaction Index
Rationalisation of Criteria
FOCUS:
Improve Online
Service Quality
3
10. Malaysia Government Portals and Websites Assessment (MGPWA)
11
Parent Agencies Responsibilities
To assist sub-agencies in understanding assessment
criteria and submit the self-assessment
To monitor their sub-agencies performance
To assist in improving agency and sub-agencies
website
To ensure sub-agencies listing in myGov & self-
assessment system is updated
11. Malaysia Government Portals and Websites Assessment (MGPWA)
12
MGPWA Self-Assessment System
What Parent Agencies can do?
To approved or reject agencies under their ministry/SUK
To ensure the officer registered under sub-agencies
account is the right person
To monitor current status & achievement on self-
assessment of their sub-agencies
To do their own self-assessment
12. Malaysia Government Portals and Websites Assessment (MGPWA)
13
STEP 1: TO APPROVE OR REJECT
AGENCIES
Parent Agencies
13. Malaysia Government Portals and Websites Assessment (MGPWA)
14
Parent Agencies to insert details as given (MDeC provide
username and password)
14. Malaysia Government Portals and Websites Assessment (MGPWA)
15
Approve/Reject Sub-agency
Future Enhancement:
- Filter
15. Malaysia Government Portals and Websites Assessment (MGPWA)
16
Verify that officer registered under sub-
agencies account is the right person
36. Malaysia Government Portals and Websites Assessment (MGPWA)
37
Sub-agency Registration
Sub-agency will receive an email once parent
agencies approved them.
Sub-agency now can proceed for self-
assessment.
37. Malaysia Government Portals and Websites Assessment (MGPWA)
38
Email Notification
Description Notification
MDEC registers new parent agency, an email will
be sent TO PIC in Parent agency
"nama agensi" telah didaftarkan ke dalam Sistem Self-Assessment.
"agency name" has been registered in Self-Assessment System.
MDEC enrolls new agency, an email will be sent TO PIC in
agency to porceed with self regsitration
" nama agensi" telah mendaftar Self-Assessment System
"agency name" has been registered in Self-Assessment System
Agency completes regsitration, an email will be sent TO PIC
in Parent Agency, CC Agency
"nama agensi" telah selesai membuat pendaftaran
"agency name" has completed their registration
Parent Agency completes regsitration validation, an email
will be sent TO PIC in Agency, CC Parent Agency & MDEC-
reject je (email about approval or rejection of the regsitration)
Permohonan "nama agensi" telah berjaya / tidak berjaya. "nama agensi" boleh
membuat penilaian kendiri (kalau berjaya).
"agency name" registration has been approved / rejected. "agency name" can
proceed to do self-assessment (if approve)
Agency completes self-assessment, an email will be sent TO
MDEC, CC Agency & Parent Agency
"nama agensi" telah selesai membuat penilaian kendiri.
"agency name" has completed their self-assessment.
MDEC edits profile of Agency, an email will be sent TO
Agency, CC Parent Agency
Sila maklum profil "nama agensi" telah dikemaskini oleh MDeC
Please be informed that "agency name" profile has been updated by MDeC.
MDEC edits profile of Parent Agency, an email will be sent
TO Parent Agency
Sila maklum profil "nama agensi" telah dikemaskini oleh MDeC
Please be informed that "agency name" profile has been updated by MDeC.
Parent Agency edits own profile, an email will be sent TO
Parent Agency
Sila maklum profil anda telah dikemaskini.
Please be informed that your profile has been updated.
Agency edits own profile, an email will be sent TO Agency &
Parent Agency
Sila maklum profil "nama agensi" telah dikemaskini.
Please be informed that "agency name" profile has been updated.
MDEC create new users, an email will be sent TO USER,
"nama agensi" telah didaftarkan ke dalam Sistem Self-Assessment.
"agency name" has been registered in Self-Assessment System.
Agency/Parent Agency forget password, an email will be
sent to PIC
"nama agency" lupa kata laluan. Kata laluan anda "password"
"agency name" forget their password. Your password is "password"
38. Malaysia Government Portals and Websites Assessment (MGPWA)
39
FAQ -
Agency who has registered would not be able to
see their agency from the dropdown list.
