Sop collections legal-version_2

1. Internal document
Page 1 of 2
SOP Collections Legal Team
Details:
Process Collection Process – LEGAL
Date 11-Jan-2022
Version VER 2/ Collection Legal/ 0122
Scope: Broadly defined activities involved in the Collection Process – LEGAL.
Steps:
Srl No. Process Steps FPR TAT
1 Delinquency Dump of NPA/Write Off accounts
Delinquency Dump of NPA/Write Off accounts is received from
Collections Central Team for RB, MIB and Inventory Segments.
Usually the dump is received after 10th of every month
NA 15th of every
month
2 Identification of Fresh Eligible Cases for Legal initiation
Eligible cases for Legal initiation are identified as per Legal Initiation
Policy.
For identifying the pool
Existing data of Cases referred for Legal action are mapped and
removed
Legal initiated cases are mapped and removed.
Deviations as per Policy Matrix are mapped and removed with proper
justifications.
Eligible cases are than referred to Legal Managers
Approval from Head Legal is being taken on monthly basis on
Deviations Cases.
Central
Legal Team
Central
Legal Team
20th of every
month
30th of every
month
3 Allocation of Fresh Eligible Cases to Legal Managers
Fresh identified cases are then allocated to concerned Legal Managers.
In locations where there are multiple Managers handling Litigations,
the segregation is being done basis Product or Legal action.
* Sec 138/25C cases will be allocated to Legal Managers only after receipt of
cheques or NACH/SI returns
Central
Legal Team
T
4 Retrieval of Docs
On receipt of Fresh Pool from Central Legal Team, local Legal
Managers verify the cases on eligibility criteria’s using CAPS/Finnone
LMS System or with local Collections Managers.
T+5 Days

2. Internal document
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SOP Collections Legal Team
Operations team has started saving the loan related documents on
Systems viz. Omni Doc/New Gen.
Legal Managers have access to these system for retrieval of loan related
documents.
Legal Manager will download the loan documents, FC & SOA and
share with Advocate for initiating legal action
For cases wherein the loan documents are incomplete, request is raised
to OPS for retrieval of documents.
Fore-Closure and Statement of Account are downloaded from CAPS
System for Finnone based products, while for MIB/INV/OD the same
is provided by Operations.
For action U/s 138, central legal team raised request for SPDC retrieval
with Operations.
The Cheques received are then shared with concerned Legal Manager
for further action.
The Cheques are presented in Local branches, the bounced ones are
taken up for Legal initiation, post verifying account delinquency status.
For cases wherein we have NACH’s, the same are presented by
Operations and the bounce memo are shared by them. , On receipt of
the bounce memo the same are shared with Legal Manager allocate to
advocate. LM has to verifying account delinquency status.
Legal
Manager
Central
Legal Team
5 Lawyer Allocation
Eligible cases, post verifications and receipt of documents, are then
shared with concerned Advocates for Legal Initiations.
Document are shared with Advocate in hard copies or via Shared Drive
(SFTP).
Legal
Manager
T+7 Days
6 Initiating Legal Proceedings
Below actions will be initiated by Legal Managers
• Arbitration
• Sec 9 RO
• Civil/DRT
• Sec 138/25C Notices
• SARFAESI
Legal
Manager
T+30 Days