1. Ruby Floyd, LAT, ATC
01/06/14

2. Efficiency
Staffing
Charting
DME administration
Encounter completion

3. The accurate and thorough completion
from start to finish

4. Strengths
Weaknesses
Opportunities
Threats

5. Follow-ups
Providers’ decision on when and with who

6. Incorrect/Incomplete coding
CPTs
ICD-9s
Not charging for materials/services
Splinting
Appliances
HEPs and DME fitting/education
Improper intake at check-in
Secondary insurances such as school injury
insurance
Not listing referrers with NPIs

7. Increase revenue
Increase accuracy of EMR
Correct insurance claims
Increase patient satisfaction

8. Changes in coding
Staff turnover

10. Education
Assistive guides
Improve intake process

12. In-service to clinical staff and providers
Led by experienced provider or clinic
manager
Demonstrate increased revenue with correct
coding
Accessible and organized guidelines
Updated ICD-9 “cheat sheets”
Service guidelines

13. Encounter reviews
Educate on improvements
Develop retention
Emphasize accurate intake at check in
Double check on athletic injury and
insurance
Updated referral list with NPI numbers