Understanding Experiences: When you have to do more than work (Holly Cole at DesignOps Summit 2018)
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Holly Cole: "Understanding Experiences: When you have to do more than work" DesignOps Summit 2018 • November 7-8, 2018 • New York, NY http://www.designopssummit.com
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Understanding Experiences: When you have to do more than work (Holly Cole at DesignOps Summit 2018)
- 3. Do you do user-centered TEAM work?
- 4. Story Time.
- 5. BEST IDEA EVER. “A good teacher protects his pupils from his own influence.”
- 7. Research your internal UX.
- 9. Emotions
- 11. Use a script.
- 12. TAKE NOTES.
- 13. Define & Map.
- 14. small but still BIG?
- 15. Evidence
- 16. User (UX Team) Actions
- 19. Support Processes & Systems
- 20. GET MESSY.
- 21. Test them.
- 22. Fix things. “Knowing is not enough, we must apply. Willing is not enough, we must do.”
- 23. There’s a secret inside it.
- 24. News Flash #2
- 25. Use the script! “A wise man can learn more from a foolish question than a fool can learn from a wise answer.”
- 26. Back to my story…
- 27. Get back to your roots.
- 28. What happened to those UXers?
- 35. “Adapt what is useful, reject what is useless, and add what is specifically your own.” All quotes by Bruce Lee, highly underrated person.
- 36. Credits: Clinton Carlson Holly Cole John Hicks Tony Capodagli Lisa Mercer If you want to meet any of the UXers in this presentation, let me know!