The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

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Crystal Philcox: "The Many Faces of Operations" DesignOps Summit 2017 • November 6-7, 2017 • Queens, NY, USA http://designopssummit.com

Design

Find Your Faces
● Acquire skills
● Assess risk

Find Your Faces
● Acquire skills
● Assess risk
● Build Alliances

Build Trust
● Communicate
● Gather input

What is Operational Excellence?
• Easy to work there

What is Operational Excellence?
• Easy to work there
• Easy to do business with you

What is Operational Excellence?
• Easy to work there
• Easy to do business with you
• Easy to deliver

What is Operational Excellence?
• Easy to work there
• Easy to do business with you
• Easy to deliver
• Easy to understand your value

How do you get there?
1. Skill sets
2. Client engagement
3. Success metrics / success stories
4. Methods & tools
5. Financials
6. Learning
7. Internal processes

Get skilled up - find your faces
Assess risks
Create alliances
Communicate
Gather feedback regularly
Pursue operational excellence

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The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

1. The Many Faces of Operations Design Ops Summit Crystal Philcox, November 6, 2017

9. Find Your Faces

10. Find Your Faces ● Acquire skills

11.

12. Find Your Faces ● Acquire skills

13. Find Your Faces ● Acquire skills ● Assess risk

14. Find Your Faces ● Acquire skills ● Assess risk ● Build Alliances

15.

16. Find Your Faces ● Acquire skills ● Assess risk ● Build Alliances

17. Build trust

18. Build trust ● Communicate

19. Build trust ● Communicate

20. Build Trust ● Communicate ● Gather input

21.

22. Build Trust ● Communicate ● Gather input

23. What is Operational Excellence?

24. What is Operational Excellence? • Easy to work there

25. What is Operational Excellence? • Easy to work there • Easy to do business with you

26. What is Operational Excellence? • Easy to work there • Easy to do business with you • Easy to deliver

27. What is Operational Excellence? • Easy to work there • Easy to do business with you • Easy to deliver • Easy to understand your value

28. How do you get there? 1. Skill sets 2. Client engagement 3. Success metrics / success stories 4. Methods & tools 5. Financials 6. Learning 7. Internal processes

29. How do you get there? 1. Skill sets 2. Client engagement 3. Success metrics / success stories 4. Methods & tools 5. Financials 6. Learning 7. Internal processes

30. How do you get there? 1. Skill sets 2. Client engagement 3. Success metrics / success stories 4. Methods & tools 5. Financials 6. Learning 7. Internal processes

31. How do you get there? 1. Skill sets 2. Client engagement 3. Success metrics / success stories 4. Methods & tools 5. Financials 6. Learning 7. Internal processes

32. How do you get there? 1. Skill sets 2. Client engagement 3. Success metrics / success stories 4. Methods & tools 5. Financials 6. Learning 7. Internal processes

33. Get skilled up - find your faces Assess risks Create alliances Communicate Gather feedback regularly Pursue operational excellence

34.

35.

36. Get skilled up - find your faces Assess risks Create alliances Communicate Gather feedback regularly Pursue operational excellence

37. Get skilled up - find your faces Assess risks Create alliances Communicate Gather feedback regularly Pursue operational excellence

38. Get skilled up - find your faces Assess risks Create alliances Communicate Gather feedback regularly Pursue operational excellence

39. Get skilled up - find your faces Assess risks Create alliances Communicate Gather feedback regularly Pursue operational excellence

40. Get skilled up - find your faces Assess risks Create alliances Communicate Gather feedback regularly Pursue operational excellence

41. Get skilled up - find your faces Assess risks Create alliances Communicate Gather feedback regularly Pursue operational excellence

42. Grow into it

The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

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