Building Client-Law Firm Relationships

1. How to Improve
Client-Law Firm Relationships

2. Today's junior legal advisor is
tomorrow's general counsel
1.
Build deep AND wide
relationships

3. Internal counsel has an
overwhelming workload and is
under enormous pressure.
2.
Make life easier for internal
counsel

4. Know what the client does and
how it does it
3.
Keep up to date with the
client’s business

5. Provide well-thought-out solutions
backed by logic and experience.
4.
Be a strategic business
advisor

6. Clients have to comply with
internal transformation
parameters and so should law
firms.
5.
Empowerment is key

7. Provide and stick to fee caps, be
flexible and provide regular
updates.
6.
Bills, bills, bills

8. Legal updates should be focused and
personalised. Avoid spam.
7.
Legal education vs spam

9. Be available, quick, flexible and
pro-active
8.
Be the "quick call" lawyer

10. Tailor the delivery of your advice to
your audience.
9.
Know Your Audience

11. It shows that you care about the
client getting the right advise and
you’re not just chasing fees
10.
Don’t be afraid to say I
don’t know

12. 11.
Socialising outside the
office never hurts
Enough said!

13. Get In Touch
www.ofcounsel.co.za
rorisangmongoato@ymail.com
rorisang mzozoyana
rorisang mzozoyana
@rori_legalcounsel
@rori_legalcounsel

14. Thank you