1. ROGER A. CAPONE
111 Upland Road
Syracuse, New York 13207
(315) 479-9508 Home
(315) 870-5860 Mobile
roger.capone@outlook.com
www.linkedin.com/in/racapone
 Over24 yearsof experience inthe technologyfield
 Expertise in networking,operatingsystems,servervirtualization, andawide varietyof enterprise
and desktop applications
 Particularstrengthsin systemdesignandmanagement,troubleshooting,organization, mastering
newtechnologies, andfindingcreativesolutionstouniqueproblems.
PROFESSIONAL EXPERIENCE
TRANSAVER, MANLIUS,NY AUGUST 2015 – PRESENT
Systemsand NetworkAdministrator
 Designedandimplementedanew clusteredHyper-Vserversystem
 Manage a highlyvirtualizedMicrosoftWindowsServer Hyper-V environment
 AdministerActive Directory (Server2012 R2), GroupPolicy,andOffice 365
 Manage internal wiredandwirelessnetworkinfrastructure
 Supportsoftware,database,andwebdevelopment team
 Assesscurrentsystems&provide recommendationsforimprovements
 Manage applicationsandservices,includingSQL,BizTalk,SharePoint,andmore
 Ensure maximumuptime forcustomerservicesportal
 Performmaintenance,backups,configuration,securitymanagement, andupgrades
 Troubleshoothardware andsoftware issues
 Execute anddocumentproblemmanagement,change control,andbackupprocedures
consistentwithcorporate standards
 Create and manage userand groupaccounts
 AdministerAvayadigital telephonesystem
 Oversee servicevendorrelationshipsandprovide assistance asneeded
 Documentvariousproceduresforbothinternal andvendoruse
 Participate inprojectplanning,management,andimplementation
 Provide clientdesktop andmobilesupport
NORTH SYRACUSE CENTRAL SCHOOL DISTRICT, NORTH SYRACUSE,NY APRIL 2001 – AUGUST 2015
Network Administrator July 2002 – August 2015
 Managed MicrosoftWindowsServerenvironmentforentire schooldistrict(14locations,5,000
desktops,50 servers,11,000 useraccounts, and 3,000 Exchange mailboxes)
 Designed,implemented, andmanagedActive Directorydomain andGroupPolicy
 Planned andexecuted upgradetoExchange 2010 (3,000 mailboxes)
 Managed projecttovirtualize 80% of physical servers
 DesignedandimplementedaLync2010 systemfordesktopvideoconferencingandinstant
messaging

2.  Workedwithconstituentgroups (administrators,teachers,etc.) toidentify andimplementnew
technologies andservices
 Planned andimplementedprojectstotransitionto MicrosoftExchange Online, MicrosoftOffice
365 forEducation,and Google AppsforEducation
 Createda conference roomreservationsystemusingOutlookandExchange
 Conducted Office 2010 workshopsforteachersand supportstaff
 Deployed asystemtoallowuserstoaccess theirhome folderoff-campus
 User and groupaccount managementforfaculty,supportstaff, andstudents(11,000 accounts)
 Performedmaintenance,backups,configuration,securitymanagement,andupgradesfor50 file
and applicationservers
 Instituted problemmanagement,change control,backup, andarchive proceduresconsistent
withdistrictstandards
 Managed service vendorrelationshipsandprovided assistance asneeded
PC Software Support Specialist April 2001 – June 2002
 Providedclientdesktopsupport for14 locations
 Documentedvariousproceduresforbothinternal andvendoruse
 Participatedinprojectplanning,management, andimplementation
 Managed service vendorrelationshipsandprovided assistance asneeded
KEY BANK, NA,SYRACUSE,NY JUNE 1999 – DECEMBER 2000
LAN Administrator
 Monitored,managed,andmaintained local andwide areanetworkenvironmentforfive
locations,includingMicrosoftWindowsNTandNovell NetWare servers,andCiscoroutersand
switches
 Supportedover100 branchlocationsthroughoutCentral andNorthernNew York
 Supportedover300 networknodesinfive locationswithTokenRingandEthernettopologies
 Performedmaintenance,backups,configuration,securitymanagement,andupgradesforeight
file servers
 Executed anddocumentedproblemmanagement,change control,andbackupprocedures
consistentwithcorporate andregulatory standards
 Createdandmanageduserand groupaccounts
 Managed service vendorrelationshipsandprovided assistance asneeded
 Documentedvariousproceduresforbothinternal andvendoruse
 Participatedinprojectplanning,management, andimplementation
 Providedclientdesktopsupport
MICROAGE COMPUTER CENTER, CORTLAND,NY SEPTEMBER 1997 – MAY 1999
SeniorTechnical Account Manager
 Establishedtechnical directionforcompany
 Designed,installed, andmaintainedmultipleNovellNetWare andMicrosoftWindowsNT
networkswithbothPCand Macintoshclients
 Provided on-site hardware,software, andnetworksupportformultiple customerswithPCsand
Macintoshes
 Configured,upgraded,installed,andrepairedcomputersandperipherals

3. MICROAGE COMPUTER CENTER, SYRACUSE,NY JANUARY 1992 – SEPTEMBER 1997
Technical Service Representative April 1993 – September1997
 Designed,installed, andmaintainedmultipleNovellNetWare andMicrosoftWindowsNT
networkswithbothPCand Macintoshclients
 Providedon-site hardware,software, andnetworksupportformultiple customerswith PCsand
Macintoshes
 Configured,upgraded,installed,andrepairedcomputersandperipherals
Sales, Administrative Support, and Technical Services January 1992 – April 1993
 Corporate and retail sales
 Shippingandreceiving
 Inventorycontrol
 Configure new computers

4. ROGER A. CAPONE
111 Upland Road
Syracuse, New York 13207
(315) 479-9508
roger.capone@outlook.com
www.linkedin.com/in/racapone
CERTIFICATIONS:
MicrosoftMCSE (NT) CompTIA A+ HP Certified Professional (Intel/NT)
COURSEWORK:
Group Policy Master Class (Moskowitz, Inc.) MicrosoftNetworking Essentials
Administering Microsoft Windows NT 4.0 Supporting MicrosoftWindows NT 4.0 Core Technologies
Microsoft Windows NT 4.x Installation & Configuration Supporting Windows NT Server 4.0 Enterprise
Technologies
Implementing & Supporting Microsoft Proxy Server 2.0 Implementing & Supporting MicrosoftExchange
Server 5.5
Microsoft6451 – Planning,Deploying, and ManagingSystem Center Configuration Manager
Novell Netware 4.x Installation & Configuration Novell Netware Service & Support
Novell Netware 4.x NDS Design & Implementation Seminar Series
Compaq Systems Technologies Compaq Systems Management
Compaq/Windows NT Integration & Performance Tuning
SKILLS:
Microsoft Windows Server NT through 2012 R2 MicrosoftWindows 3.x through 10
Microsoft Exchange Server 5.5 through 2010 R3 MicrosoftExchange Online
Active Directory MicrosoftOffice365 (Enterprise & Education)
Group Policy Hyper-V
VMware ESXi MicrosoftIIS
Microsoft Windows Storage Server MicrosoftSystem Center Configuration Manager
PowerShell MicrosoftAzure Storage & Backup Services
Microsoft SQL Server MicrosoftBizTalk Server
Google Apps for Education Veeam Backup & Replication
Storage Area Networking 5nineManager
Network Printers Printer Management
DameWare Remote Support MicrosoftWindows Server Update Services
Lync 2010 SonicWALL Firewall
Barracuda Spam & Virus Firewall Avaya IP OfficePhone System
Barracuda Mail Archiver Barracuda Backup Appliance
Spiceworks Spiceworks Network Monitor
Microsoft Office 4.x through 2016 PaperCut
ManageEngine ServiceDesk Plus Cisco Small BusinessSwitches
Epson interactive projectors Ethernet
Microsoft Proxy Server 2.0 MS-DOS 3.x through 6.x
Novell Netware 3.x and 4.x Novell GroupWise
Symantec Backup Exec Network Management
Project Management Problem Management