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ROBYN CUNNINGHAM
442 COTTAGE HILL RD Apt #122A
Mobile, AL 36606
Cell: (251) 367-4061
robync87@gmail.com
OBJECTIVE
To pursue a career in an environment that promotes growth and development
EMPLOYMENT HISTORY
SEARS HOLDING
INBOUND CUSTOMER SERVICE & SALES REPRESENTATIVE
JULY 2013 – PRESENT
Receives incoming calls in relation to products and services offered through Sears Holding, presents
complete sales presentation to the customer to maximize orders and/or routes the call to the appropriate
support team, answers questions and demonstrates knowledge on a wide variety of home products,
schedules in-home service calls as needed
HERTZ RESERVATION CENTER
RESERVATION AGENT
FEBRUARY 2013 – JULY 2013
Booking vehicle reservations for customers worldwide, communicated various marketing packages and
offers to customers utilizing effective sales skills, canceling customer’s vehicle reservations
ALORICA
CUSTOMER SERVICE REPRESENTATIVE (VERIZON WIRELESS)
APRIL 2012 – MARCH 2012
Answers multi-line phone system in order to assist customers in resolving billing issues, device-related
troubleshooting, and service inquiries, establishes new service, collects payments and/or assists customers
with making payment arrangements, executes collections calls in order to collect on past due accounts,
notates and updates customer information
COGBURN HEALTH & REHABILITATION
NURSING ASSISTANT
APRIL 2010 – MARCH 2012
Assists patients with regular daily living activities (bathing, dressing, feeding, and medication, as needed),
records patient information including, but not limited to temperatures, blood pressure, pulse and
respiration rates, and food/fluid intake and output, as directed
U-HAUL
CUSTOMER SERVICE REPRESENTATIVE
FEBRUARY 2009 – SEPTEMBER 2009
Assists telephone and walk-in customers with rental contracts and invoices for moving and/or storage
equipment, dispenses propane, cleans equipment and performs regular inspection of equipment to insure
proper use, answers multi-line phone system for customer inquiries, balances payment drawer and makes
nightly bank deposits, contacts customers on past due accounts, contacts customers to confirm reservations

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WEST ASSET MANAGEMENT
RECOVERY SPECIALIST
MARCH 2008 – FEBRUARY 2009
Receives incoming calls in order to assist customers with payment arrangements and/or billing issues,
processes payments, and resolves issues in a timely manner, contacts customers on past due accounts,
notates and updates customer accounts
CROTHALL SERVICE GROUP
TRANSPORTER
AUGUST 2006 – MARCH 2008
Escorts or transports patients after determining patients name, destination, mode of travel and time, escorts
incoming patients from admitting or reception desk to designated area, delivers medical charts to the
Medical Records Department
COMMUNITY ORGANIZATIONS
DELTEEN
2005-2006
Sorority group featuring young women that participate in community services and volunteer activities. The
group provides an opportunity to enrich and enhance education and growth in order to become future
leaders.
EDUCATION
Faulkner State Community College Major/Minor: Nursing
2008-2012 Units Completed: 50 Semester Hours
Bishop State Community College Major/Minor: Nursing
2006-2007 Units Completed: 16 Semester Hours
W.P. Davidson High School Advanced High School Diploma
2002-2006 with Academic Endorsement