2. TIME
Women and girls
save up to 2 hours
every day from
fetching water
MONEY
Households save
money as the utility’s
price is up to 93%
cheaper than
alternatives
HEALTH
People stay healthy
as waterborne
illnesses frow low
quality water are
prevented
Of the 3 billion that are connected, up to 50% are delinquent at
risk of disconnection.
The alternatives to home connections are inferior in terms of
price, quality, reliability and time. These include public taps,
water resellers, chlorine pills, rainwater harvesting and rivers.
This situation is worsening: The UN forecasts 2.5 billion more
people will be living in cities by 2050.
2
3. The urban poor are self-employed and their volatile incomes
mean:
• Saving to pay the high upfront connection costs (up to 3
months of income) is difficult.
• Surprise, non-transparent monthly water bills are challenging,
leading to high delinquency rates.
Late monthly payments
Utilities have highly labour-intensive and costly metering, billing,
collections and delinquency processes.
Utilities are reluctant to invest in serving low-income users as
revenues are uncertain and costs are high.
Water usage data is infrequent, hampering utilities from optimising
operations and reduing non-revenue water.
Small to negative return
on investments
3
4. Cloud software
Data is received on
our CTCloud
software, which
the utility can
view live and use to
manage its customers
Mobile payments
Households load water
credit with any mobile
phone
A connected water meter
Payment data are
sent to the CTMeter,
our Smart Prepaid Water
Meter system that measures and
sends water usage data in near
real-time
4
6. We are unique in offering our meter as a service…
We earn a share of the water utility tariff, meaning:
- No increased costs to households
- Reduced upfront costs for utilities
- Simplified purchasing from operating budgets
instead of capital expenditure budgets
- Aligned interests: CityTaps is paid when the utility
is paid which is when people have running water
at home
…Utilities are our partners – not just our clients
Sahiya gets running water at home
for the first time – 26/10/2016
6
7. CityTaps helps utilities improve
financial and technical performance
Customer Service Management
(1/2)
Prepayment means cash flow
optimization (typical African
water utilities collect payments
35-90 days after service
provision)
Global balance of accounts
using CTSuite between
October and December 2016.
Thanks to prepayment,
balance is always positive
7
8. Customer service management (2/2)
- Smart meters eliminate meter reading
expenses & Mobile payments reduce
OPEX for bill recovery (up to 20% of OPEX)
- Accurate, transparent, real-time readings
reduce customer complaints
- Reduced AR means improved financial
ratios
- Mobile payments reduce queues at payment
centres & improve corporate image with
100% customer satisfaction
- Automatic valve means customers come
back online quickly (no income loss)
- Track key indicators (forward cash balance,
volume delivered, service outages, valve
closures, etc…)
Paying for
water
before
Paying for
water with
CityTaps
8
9. Meter & Network Management
- Smart meters & Big Data identify
theft, post-meter leaks, &
measurement drift (optimise
replacement schedules)
- Smart meters provide real-time
data (30min time step) on water
network to help reduce leaks &
identify bursts
9
10. 10
Ayouba made his first prepayment
for running water – 11/2016
Celebrating the first CTBox
installation – 09/2016
Aissa just got running water at
home– 10/2016
12. Grégoire Landel
CEO and Founder
French/American
Water utilities management
in the developing world
Princeton University, MIT, &
Columbia University
Thomas Lim
CTO – French
Telecommunications,
software development
ENSA, Illinois Institute
of Technology
François Xavier
Desforges
COO/CFO – French
Startup operations and
management
ENS Cachan Electronics
PhD
Martín Bruder
Hardware Design Lead
Argentinian/Polish
Hardware development for
satellites (RF)
Universidad de Buenos Aires
(Electronic Engineering)
Robin Tivy
Head of Social Impact
Canadian/British
Monitoring & Evaluation in
Africa & South America
Concordia University,
University College London
(Urban Planning)
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