1. The Regus Group Network 1000 locations. 450 cities. 75 countries.
Supporting you however
you want to work.
regus.co.uk The world’s leading provider of flexible workplace solutions
2. Customers of all sizes, across
a diverse range of sectors use
Contents
Regus; from small start-up
businesses to large international
Welcome to the Future
companies. Our workplaces 4
provide your business with a
professional environment and Products and Services
10
some of the most advanced
technology on the market; The Regus Difference
36
allowing you to focus on your
core business and helping About Regus
you on the road to success. 44
Mark Dixon, CEO, Regus plc
1000 locations. 450 cities. 75 countries.
3. The way we do business is
evolving. How and where you
work fundamentally affects
Welcome to
productivity, the influence of your
competition and ultimately the
the Future
Changing the way business works
financial health of your business.
Regus aims to provide every
business with the best possible
workplace and support tools
needed to thrive. In fact we want
to be the benchmark against
which you judge other providers.
4. Welcome to the Future Welcome to the Future
Welcome to Regus. The Workplace of the Future.
Over the years there has been a dramatic change in the way people work, that has
seen the idea of a traditional office become a lot more limiting. It’s no longer the case
Making it easier
that the same four walls and a door fit everyone. We at Regus truly believe there is a There are many things to consider when opening your first office or moving from
better way – one that makes it easier and more cost effective for all businesses to have an existing location. Regus takes away a lot of these headaches, delivering a more
the right place to work from both now and in the future. straightforward, complete and well thought through way of doing things, while
at the same time, providing you first class services and facilities.
Gone are the days of a long-term lease, the hassles of having to set everything up
yourself, expensive rent and highly inflexible lease terms. We’re challenging the business
world to think of a different, more simple way to have an office – a place you can move Giving you flexibility
into and have everything you need waiting for you at a fraction of the cost of doing it
Business changes, plans change, people change and economies change. So why
yourself. Welcome to Regus and the future of work.
put up with something in your business that restricts your ability to adapt to these
changes? Having an office the old way, simply locks you in. With Regus, not only are
your agreement terms flexible but so are your choices. You can upsize or downsize your
office as your needs dictate, even having the opportunity to change your mind about
your office location and move anywhere within the Regus network with no hassle and
no penalty.
Regus business centres are the answer to the
problems of the entrepreneur doing business in today’s Providing you choice
environment. As a start-up entrepreneur, you have the With Regus, you don’t have to settle for second best. We pride ourselves on offering
ideas and the creativity, but you don’t have the premises the widest choice to our customers. Choice in the type of product that best suits how
and where you want to work as well as the greatest choice of locations, ranging
or the money to buy them. Regus offers you the
from some of the best addresses in town to some of the most convenient – right by
premises where you can make your ideas happen. your home or right next to your customers.
Sam Singh, 43Avenue
6 7
5. Welcome to the Future Welcome to the Future
Going beyond the office. Companies big and small are making the switch.
Our range of products and services extends beyond that of just an easier way to
have an office. We’ve developed products to support you and your business to work
Starting a business with Regus
from home or on the move. All of them based on ensuring you get the support and Thousands of companies open up with Regus every month, in fact some of the
professional facilities that you need as a business at home or out on the road. world’s largest companies started with us. Put simply, you avoid all the headaches
that everyone else gets when it comes to trying to figure out a place to work from.
Every day more and more businesses turn to solutions like ours to give them a much More importantly, the vital capital you need in your business doesn’t get wasted in
more flexible way of working and with the advent of mobile technology, being out of the a long-term office lease.
office but still working effectively is commonplace. Working from home has become
less the exception and more the rule for many companies or businesses starting out.
Growing companies and Regus
We continue to develop new and more innovative ways of providing businesses like
Who needs to be tied down when you’re shooting for the stars! Whether it’s your first
yours with flexible, more convenient and affordable places to work no matter where you
office, moving to your next or opening abroad, we can provide you unrivalled flexibility
are. Whether in the office, at home or on the move, any Regus location can provide
and world class facilities at rates to suit your budget. You stay focused on your business
you with a level of unrivalled support that even the very best office building could.
while we support you in the background, ensuring where you work runs smoothly and
However you like to work, our simple values remain core to the service we provide providing all the support you need. As things change, we will too, so that as a growing
in any of our locations – whether it’s one around the corner or on the other side of business you can be as flexible as you need to be.
the world:
n A place to touchdown, shut the door and get some work done Large Corporations partnering with Regus
n Somewhere to meet with colleagues or clients in a businesslike environment Some of the largest companies in the world utilise the Regus portfolio of locations and
services to keep a certain percentage of their own property portfolio flexible. For project
n Access to a professional, fully trained support team offices or satellite teams, our network provides the ability to instantly open in any market
and keep overheads and property investment low.
Our Enterprise Solutions concept takes our complete product range and creates
a bespoke solution to support any planned shift in working practices or any size of
team, conveniently combining home, mobile and office solutions for a more efficient,
Regus has revolutionised the way I work. Their productive and cost effective way to manage their workplace portfolio.
network of business centres provides me with the
facilities I need to successfully run my business.
David Popely, DP Associates
8 9
6. We can make one call to Regus Products
for the tools to do business;
phone, fax, office support, and and Services
conference rooms are great World-class products providing an easy and more
value-added services to us. cost effective way of working
The time it could take for each
person to set up a working
office under ordinary conditions
would be a distraction to
our core business.
Tom Sass,
Senior VP of Operations, KMG America
7. Products and Services Products and Services
Supporting clients with a wide range
Shaping our products around the needs of our clients. of leading-edge products and services.
45 years of listening to our clients, innovating and constantly improving has resulted
in the range of products and services we have today. Each year it continues to grow,
Offices Businessworld
reflecting the changing needs of our clients. Fully equipped, ready-to-use private A unique membership programme
or shared offices – strategically located designed to suit your way of working.
in key business and transportation hubs From access to offices or business lounges
Tailored solutions worldwide. Available for however long across the globe, as well as discounts on
you need, whenever you need them. other products and services, there’s a level
There’s no such thing as a one-size-fits-all office and as market leaders, we can help
of businessworld to suit you.
you understand how to assess your needs and the options available to you.
We are committed to finding clients the right workplace solution at the right price.
Whether an entrepreneur needing a prestigious address to launch their business, a
corporate client with a large sales team needing to set up an office fast or a travelling
CEO needing a place to touchdown, we have shaped our products to deliver Virtual Offices Day Offices and
and exceed.
Helping home businesses, entrepreneurs Business Lounges
Equally compelling, our tailored solutions deliver the most economic, efficient and and mobile professionals to establish a
From drop-in business lounges to day
professional way of working – for our clients and their teams. professional business presence.
offices booked in advance, our 1,000
locations provide you the business support
you need wherever business takes you.
Meeting Rooms IT, Telecoms and
Regus is the foundation upon which my organisation Dedicated business environments for Business Services
was built. Without doubt, they improve our productivity productive meetings. 4,000 high-quality,
Supporting business with a
as such provide great value for money. fully equipped and serviced rooms
comprehensive range of amenities,
across the globe, many featuring the
including leading-edge IT connectivity,
Andrew Basham, Managing Director, latest video communications equipment.
telecoms and business support services.
Basham Business Communications
12 13
8. Offices Offices
Offices – more than just a place to work. Set up with everything you need.
Our office products have been created in response to a growing dissatisfaction with Our offices are much more than simply places to work. Professional environments, However, none of this comes at a premium. Our global procurement teams work with
the “traditional” way to rent an office. Long leases, substantial initial and ongoing high-quality amenities and outstanding business support are all standard, giving an international community of vendors to secure the best possible price for furnishings,
investment, untenable business disruption and heavy management time has given businesses the perfect setting to work and prosper. equipment and services so that we are, in fact, able to offer the most competitive prices
way to more flexible and cost-effective ways to “office” and we are leading this change. Only Regus allows you to our clients.
to change your mind.
All of our clients, large or small, long established or start-up, have two things in Delivering more for your money Furnishings
common – the need for a convenient yet professional place to work, and the reluctance The unique flexibility Our clients deserve to work in environments designed and fitted to the highest of
High-quality desks, seating and filing cabinets from leading manufacturers create
to pay for empty space or facilities they don’t use. Therefore the basic proposition of surroundings of style and comfort
our office product is straightforward: we offer the right amount of space and facilities
to relocate your office, specifications, with interiors that impress their visitors and help them attract new
for the exact length of time needed. whenever you need to, employees. We invest in every detail, large and small, as we know this is what it Utilities
takes to make the difference – from lighting to carpets, framed artwork to common
without fuss or penalty. area equipment.
All included within the the price of your office, billed monthly in one simple bill
Flexibility at work Facilities management
From security and cleaning, to health and safety and general maintenance – all included
Our locations encompass every possible choice – single-desk offices, larger team
rooms, part-time or hot-desking options. Common areas
Added value for networking, relaxing or break-out working. Fully equipped and stocked
At the same time these options are offered flexibly – on the terms our clients require. kitchens, business lounges, restrooms and welcoming reception areas
Such versatility allows Regus to adapt with our clients, as their businesses changes.
Support teams
Each location is supported by the strongest team of on-site business and IT
professionals – coordinated by a business services team
Regus Offices help clients to:
Meeting venues
Establish start-up, project, sales and branch offices State-of-the-art meeting, training and boardrooms at each location, many with video
n
We needed instant availability on flexible terms, a communications facilities
n Set up new workspaces in an instant – overflow space, entering new prestigious location and high quality offices that were
markets or reacting to disasters in keeping with our own quality image. We looked at Leading-edge IT and telecoms
Continually maintained and upgraded, including high-speed internet access, Local Area
n Match space needs to the growth of the company a number of buildings and providers, but nothing Networks and Plug and Play connectivity
came close to the Regus proposition.
n Focus on your core business without the distractions of running an office
Bernard Carey, Director, BMW
14 15
9. Offices Offices
Offices that make sound financial sense. Options to suit every business.
It’s simple. You only pay for the space and services that have been tailored to fit your
needs, and nothing more. And, since there is no up front capital expenditure, you’ll be
Supporting clients to thrive commercially There’s no such thing as a one-size-fits all office. We know that our clients’ needs are
as wide ranging as the type of businesses they run and, to that end, we work closely
Private offices
Full or part time offices for one person or a whole department configured to suit your needs
free to invest your money in your core business – where it belongs. Each office client enjoys instant access to a range of high-end amenities and business with every client to deliver their perfect workplace for their exact needs.
support provided through our locations and teams. Simply by tapping into the
Compare the costs. You will find the hidden expenses of traditional offices add up to infrastructure we already have in place, your business can enjoy the latest technology Long or short term, full or part time, for one executive or a large team, our locations are Campus
more than you think. and services instantly – and at a fraction of the cost. configured to offer our clients the widest possible range of office types, to fit any need An open plan, community style working environment
and any budget.
Corporate Campus
Save up to 60% with Regus: A cost effective way of having a base for teams on the road or not in the office 100%
of the time
Conventional space Regus offices
Capital costs Disaster Recovery
Fit out Affordable continuity solutions to help keep your business going in
Furniture No capital costs unfortunate circumstances
Telecommunications
IT Infrastructure
- everything is here
Professional fees
Monthly costs
Businessworld
Rent
gold membership
Service charge for all clients
Taxes Up to As a Regus office client you can
take advantage of free access to
Maintenance
60% savings drop-in business lounges at over
Repairs 1,000 locations worldwide, and
Utilities - it’s all included receive discounts on other Regus
products and services with your
Cleaning
free businessworld gold
Reception staff membership card
Building insurance
16 17
10. Offices Offices
Fully furnished flexible offices to suit you. Campus – a flexible place to work whenever you need it.
Taking an office with Regus means you have your own space, all set up and ready Campus gives you a personal workspace in an engaging, open plan
to go – on your terms. office environment. You’ll have room to focus on work, as well as
have the opportunity to meet and network with like-minded
Whether you are looking for an office for just yourself, a few colleagues or an business people.
entire department, we have a wide variety of room types, sizes and layouts to suit
any requirement. Available by the day, part time or full time, it’s great for anyone who
doesn’t need a private office and who values the opportunities that
community style working offers. All in all, a very cost effective way
of having an office in a great location, as and when you need it.
Benefits at a glance:
n Lower capital outlay – your office comes fully equipped and connected Here’s what you get:
with the latest IT and telecoms infrastructure
n Contemporary, comfortable furniture and ample,
n Minimise any risk to your business with a lease that suits your terms, not ours
lockable storage
n Maximum flexibility – grow, downsize or relocate with minimal disruption
n Access to an enterprise class IT infrastructure with
n We take all the hassle out of setting up and running your office packages to suit your needs
n The latest telecoms equipment already installed with a
range of service options
Here’s what you get: n Use of the Regus address as your own
n Handling of all mail and packages
n Contemporary, comfortable furniture n A professional welcome for all of n A professional welcome for all of your visitors
and ample, lockable storage your visitors
n Admin and concierge team on hand
n You can customise your workspace n Access to meeting, conferencing
n Access to meeting, conferencing and breakout areas
with your logo and breakout areas
n On-site print, scanning, fax and copying facilities
n Access to an enterprise class IT n On-site print, scanning, fax and
infrastructure with packages to suit copying facilities n Fully stocked kitchen
your needs n Fully stocked kitchen n 24 hour, 7 day secure access
n The latest telecoms equipment already n 24 hour, 7 day secure access n Facilities management, security, cleaning and
installed with a range of service options ongoing maintenance
n Facilities management, security,
n Use of the Regus address as your own cleaning and ongoing maintenance n All utilities such as gas, electricity and water – no extra bills!
n Admin and concierge team on hand n All utilities such as gas, electricity
and water – no extra bills!
18 19
11. Offices Offices
Corporate Campus – a cost-effective, group working environment. Disaster Recovery – planning for the unexpected.
Avoid paying for desks or space that aren’t getting used and create a drop-in working It’s vital that you keep your business in business, regardless of the circumstances.
environment dedicated to your company, perfect for more transient teams. Rather than With Regus, you have a partner who can provide you with the working environment,
the traditional idea of a full time desk per person, your office can be set up with enough communications technology and support services to minimise interruptions to your
desks for the amount of people present on any given day – somewhere for them to business, caused by a facilities failure, workplace disturbance or a building emergency.
work but not their permanent desk. It’s a true “hotdesk” solution.
Benefits at a glance:
Benefits at a glance: n Minimise downtime and maintain productivity in the event of a disaster
n Significantly lower your costs by maximising the efficiency of your office n Avoid revenue loss
n Improve the productivity of remote teams with a base to work from n Avoid having to close your operation even temporarily
n Encourage collaborative working with a drop-in team environment n Place teams as close as possible to your business
n Allows you not to compromise on the environment or the level of support
n Satisfy insurance coverage requirements
Here’s what you get:
n An office complete with furniture and lockable storage set up to your
exact requirements
4 programmes to choose from:
n Secure access cards and keys for each team member who will drop in
n Workplace Assist – A low cost plan that provides drop-in workstations in 1,000
n Access to an enterprise class IT infrastructure with packages to suit your needs
Regus business locations worldwide
n Telecoms package can be tailored to your needs with direct dial lines and
n Workplace Restart – On-demand priority access to private office space on a
handsets as required
“pay when you invoke” basis
n Mail handling for the whole team
n Workplace Reserve – We’ll set up a dedicated office to your exact requirements
n Access to admin and concierge support when you need it that will sit reserved and ready to go for you in the event of anything happening
n Access to meeting and training rooms plus video communication suites n As you need it – Simply contact us in the event of a disaster and we will check
n Use of a fully stocked kitchen providing unlimited refreshments availability and arrange a quick turnaround to accommodate your requirements
n The ability to customise and brand your office
n 24 hour, 7 day secure access
20 21
12. Virtual Offices Virtual Offices
Virtual Offices – providing all the right connections. Creating a seamless virtual presence.
There are many reasons for not needing a physical office space on a permanent Our virtual office products have evolved through listening and responding to our clients – matching our
basis. However, we know that for many home workers, entrepreneurial start-ups and services to their exact needs. Choose from four distinct products, each with varying benefit levels of support. Mailbox Telephone Virtual Virtual
companies who are looking to expand into new markets, having an address in a prime Plus Answering Office Office Plus
location, as well as call handling and business services support, can make all the
difference to how their company is perceived in the marketplace. Address and Mail Services
A great business address – 1,000 global locations to choose from 3 3 3
Prestigious locations Post received and parcels signed for at your business address 3 3 3
Virtual offices allow our clients to project a powerful presence, wherever they need to Display your company name in reception areas 3 3
be by choosing one of our prestigious landmark addresses – from major capitals, to Telephony Services
famous suburbs and emerging overseas markets – to use as their address for
their business. A dedicated local business telephone number 3 3 3
Call answering, screening and forwarding 3 3 3
Professional support Messages passed to you by phone, fax, email or SMS 3 3 3
From personalised call answering and redirecting, mail collection and forwarding to Online message management portal 3 3 3
preferential meeting room access or private use of office space, a Regus Virtual Office Company voicemail 3 3 3
delivers all the benefits of a fully serviced workplace, without actually having to rent one.
Work how and when you choose
5 days of private office usage every month at your chosen location 3
Utilise on-demand administrative support 3 3 3 3
Benefits at a glance: Discounted access to day offices, meeting rooms and videoconferencing across 1,000 locations 3 3 3 3
n Improved business image Our Regus Virtual Office allowed us to be Only at Regus
n Cost effective support for any home based business highly mobile while ensuring that mail, fax FREE businessworld gold card giving you unlimited access to 1,000 global business lounges and cafés
Upgrade Upgrade
3 3
available available
and telephone enquiries were dealt with in
n An easy way to manage your calls and mail when you Save £££’s on everyday business purchases with Regus Purchasing Group 3 3 3 3
are out and about
a professional and confidential manner.
Take part in open house events and network with like-minded Regus clients 3 3 3 3
Bob Dickinson, Partner,
n A risk free way to open in a new market The Dickinson Shephard Partership Change your mind and switch your location if you need to 3 3 3 3
Quick set up times let you get straight to work 3 3 3 3
Some services carry an extra charge
22 23
13. Meeting Rooms Meeting Rooms
A choice of room layouts to support
Impressive meeting places designed for business. successful and productive client meetings.
Environments that enhance any meeting
We all spend considerable time in meetings and the more efficient and productive
the environment the better. So why continue to meet in hotels when you can meet in
surroundings purpose built for business? Our network of meeting venues is impressive
and unrivalled. Wherever they happen to be, our clients can instantly utilise 4,000 fully
equipped meeting spaces – all secured simply and quickly through their single call to
our reservations team or on our website.
Maintaining the highest standards
We know what companies need to deliver uninterrupted, smoothly run and productive
meetings. From the initial welcome by our reception teams on arrival, clients are
Boardroom Cabaret Theatre Interview rooms
supported by the full range of amenities and business services offered at each of Prestigious spaces in strategic locations Great for large groups in a With state-of-the-art presentation technology A relaxed, yet private and
our locations. This experience ensures that meetings are successful, efficient and collaborative style confidential space
cost-effective.
Benefits at a glance:
n Up to 30% cheaper than comparable hotels
n Available by the hour or day
n Internet access, AV equipment and meeting stationery included
n Dedicated support team on hand
n Reception, breakout and cyber café areas for delegates and Meeting rooms Training rooms U-shape Video Communication
clients to relax
Fully equipped and supported A comfortable and productive A configuration highly conducive to Suites
n Full catering service available education environment open discussion
Face-to-face meetings without the
need to travel
24 25
14. Video Communications Services Video Communications Services
Meeting technology designed to increase productivity. Telepresence and Videoconferencing.
Reduce business flights, hotel bills and travel time, increase productivity, meet more
often... and lower your carbon footprint.
Telepresence: Videoconferencing:
A natural, ‘across the table’ meeting experience Meet face-to-face
Regus is helping transform the world of business communications. With the largest
n Telepresence studios that seat up to ten n Dedicated suites with the latest Polycom equipment
worldwide network of video communication suites, all businesses can now access this
cost effective and essential communication tool quickly and easily – wherever they are. n As good as being in the same room, with an HD quality visual experience. n Instantly connect to one or more of our 2,500 receiving locations around the world
See and hear every reaction with life size images and surround sound n Fast, easy and affordable hourly studio rates with no scheduling fees
n State-of-the-art Polycom systems with high speed connectivity and “in desk” Instant booking via four dedicated reservations teams worldwide
Unlock the savings for your business in time
n
multi-media viewing screens, so you can control your viewing experience
n Full technical support and meeting room service included, with all calls pre-tested
and money n A wide choice of viewing options from simple boardroom style to multi-point for connectivity to ensure a hassle free experience
split screens
n A more cost effective way to hold long distance meetings – ideal for interviews, n Out of hours bookings available to cope with timezones
n Competitive hourly pricing with no scheduling fees or call charges*
training and executive multi-point meetings
n Free up your diary and reduce business downtime by reducing the need for
business travel
n Increase productivity and accelerate decision making
n By reducing travel expense you can afford to meet more frequently
n An effective way to reduce your carbon footprint and earn carbon credits
n Full meeting room service and out of hours booking
Regus’ global presence allows Investigo consultants
to interview job candidates who are based overseas,
by using video conferencing. We save time and money
and importantly it reduces our carbon footprint.
David McDowell, Investigo
*Applies to Regus Telepresence only
26 27
15. Businessworld Businessworld
Businessworld – support for your business around the corner
and around the world. blue gold platinum platinumplus
Membership Level FREE
5 days
per
10 days
per
Unlimited 5 days
per per
10 days
per
Unlimited
per
month month month month month month
We know that for many business people today, the ‘9 to 5’ working schedule is Choose the membership that suits you
becoming less common. Our unique businessworld membership encapsulates our
commitment to developing new workplace solutions that meet these changing needs. There are 4 levels of membership to choose from, each one opening up an environment
dedicated to business wherever you travel. From discounted products and services to
Open plan office usage 3
Businessworld, unmatched in any other industry, offers our clients instant, hassle-free unlimited office use across the globe, there’s a businessworld membership to suit you.
and unlimited access to our network of 1,000 business centres, strategically located
in 450 key commercial and transportation hubs across the world. This enables our
Private office usage 3
members to simply come in, sit down and start working wherever they are, across the
globe in a choice of lounge, shared or private office surroundings. FREE local calls 3 3
Productive business environments for
mobile professionals
Available in local, national or worldwide packages 3 3 3
Away from crowded and noisy coffee shops and hotel lobbies, members of Regus
businessworld now have access to a dedicated business space, with complimentary
internet use, in which to work or hold meetings. There’s a Regus centre virtually
Walk-in access to Regus business lounges and cafés 3 3 3
anywhere our members do business, plus preferential rates on meeting rooms and
video communication tools along with access to admin and concierge teams on-site,
ensures they remain productive wherever business takes them.
FREE internet access and refreshments on every visit 3 3 3
Discounts on meeting rooms, videoconferencing and day offices 10% 10% 10% 10%
Access to professional administrative support 3 3 3 3
Members’ newsletter with special offers from Regus and our partners 3 3 3 3
Preferred rates on office supplies and shipping 3 3 3 3
28 29
16. Businessworld Businessworld
Day offices – ready to work and equipped with everything you need. Business Lounges – keeping you in touch.
By the day or even by the hour, this is the ultimate flexible office available where and A productive environment to touchdown and work between meetings
when you need it. or when you are on the road.
It’s great for: It’s great for:
n A space to use when you are away from your usual office or home office n A dedicated support facility for when you work at home or on the move
n A place for you to touchdown and work effectively when you’re on the move n An informal business venue to meet clients and colleagues
n An office away from the office for mobile workers n On-the-road sales teams to work productively between meetings
n Business travellers needing a space to work from wherever business
takes them
Benefits at a glance:
n Dedicated business spaces
n Private and confidential environment
Benefits at a glance:
n Fully flexible and bookable by the day, half day or even the hour n A professional business alternative to busy hotels and cafés
n Pay-as-you-go cost-effective pricing – you only pay for the time you use n Highly productive with the latest technology
n Minimises downtime between meetings
n Available everywhere you do business at over 1,000
locations worldwide
Here’s what you get:
n Fully furnished and equipped private office
n Fully connected with IT and phones already set up Here’s what you get:
n High speed internet access
n High speed internet connection
n Access to business equipment such as printers, copiers, scanners and faxes
n Complimentary refreshments on every visit
n Access to meeting rooms and video communication suites
n Secretarial, administration and concierge services on hand
n Secretarial, administration and concierge services on hand
n Access to business equipment such as printers, copiers, scanners and faxes
n Unlimited refreshments
n Easy booking facility for meeting rooms and video communication services
30 31
17. Business Services Business Services
Business Services – helping our clients to deliver and prosper. Your support network.
Our clients want to conduct their business operations efficiently, simply and with
minimal hassle and our main priority is to create the best conditions for them to
succeed. To this end, each of our team members are trained to support our clients’
business ambitions in every way.
Customer Building
Regus was not only the most Service Support Support
cost-effective solution, but also delivered
Professional, leading-edge services the highest standard of support. n Centre team n Building facilities manager
The philosophy of considering ourselves as contributing to the success of our clients’
businesses ensures that we enjoy high all-round satisfaction ratings as well as Debra Amini, Director, Aquent n Local management team n Procurement team
empowered and willing staff who choose to stay with Regus. This promotes continuity
so we can consistently provide the most extensive and relevant range of business n Booking and n Cleaning and
support services to our clients. reservation team maintenance team
n Security team
Technology External
Support Partners
n IT helpdesk n Key supplier network
to support you
n IT and telecoms technician
Reception and IT and Administrative and Copy, fax and Refreshments n 100% reliable brands
n Telecoms support that consistently deliver
concierge services telecommunications technical support mail services and catering
32 33
18. IT and Telecoms IT and Telecoms
Get connected with fully-managed, secure and
Focused technology strategy to deliver leading business systems. robust IT and telecoms.
The focus of our IT service is simple: to provide the best possible business systems that are
fast, effective and hassle-free and that enable our clients to achieve business success.
Our key IT and telecoms service provisions Continuous support and maintenance –
a dedicated on-site helpdesk and central support centre for the fast resolution
High-speed internet access – of IT issues at every level
Our strength lies in our ability to buy and continually invest in technology services that are secure and fast connections available 24/7
generally only available to the largest of enterprises – and to Regus customers of course! Telephone PBX system –
CISCO™ Virtual Local Area Network – featuring conference calling, internal and external transfer and direct-dial
Key elements of our strategy are: installed to keep clients’ IT equipment secure and fully protected number options
Structured cabling – High specification digital telephones –
Hassle-free IT services all with speed dial, speaker, call pick-up, hunt groups, multiple-line capacity and
to transmit either voice or data at high speeds with good quality
Regus delivers fully managed IT infrastructures that are secure, robust and flexible, with fast caller ID
set-up, continuous support, maintenance and competitive pricing Fully-managed firewall protection –
ensuring security against ‘hackers’ and minimising the impact of possible virus or Call answering –
Added value spyware attacks calls answered in the client’s company name or as per their instructions by a
nominated team member or through our switchboard
We create innovative applications that enable our clients, partners and team members
Anti-virus/Anti-SPAM –
to achieve more, and to benefit from cost efficiencies Audioconferencing –
protection from viruses, spyware and unwanted SPAM emails with anti-virus and
anti-SPAM protection from Clearswift™, the world-leading provider complimentary access to a secure and fully automated audioconferencing service
Powerful protection
We work with leading providers to ensure the highest levels of security and safety are in Bandwidth on demand –
place to protect our clients’ business operations and privacy instant bandwidth upgrades of up to 100MB per user
Global printing –
Enhancing client satisfaction customers can print to Regus’s network of printers anywhere in the world State-of-the-art
By providing leading applications we enable the consistent delivery of high-quality Regus’ technology
technology makes it
customer service to clients worldwide services are currently Full 24/7 network monitoring –
simple. You choose
supported by over optimal bandwidth maintaining the fastest connections and security
Preparing for tomorrow’s IT needs how you’d like your
150 people with more System upgrades –
Our onward IT strategies not only meet, but set the pace in the development of calls to be answered
than 1,000 years to ensure optimal security levels and functionality. The latest Microsoft and
workplace technologies
McAfee technologies are fully operational and how you want
of IT experience
your messages
Flexibility behind them. Additional connectivity –
additional provision of hosted email services, online back-up, DSN hosting and
handled.
Remaining agile to meet the needs of our clients, partners and team members
registration and websites
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19. Only at Regus
45 years of listening to our
clients, improving and innovating
The Regus
means we understand, and
can respond to the needs of
Difference
Discover the unique benefits of using Regus
businesses like yours better
than anyone else.
