1. Robert D Kozak
522 Idaho St
Jones,Oklahoma 73049
405 399-9299 Cell 227-3697
rdkozak@tds.net
Objective:
To obtain a positionthat utilizesmydemonstratedcustomer service focus,deadline-meetingskills,
and team buildingleadershipabilitiesthatenable me to consistentlyexceedearningandproject
goals.
Profile:
 Goal Orientated CustomerFocused
 Ethical Articulate
 Team Building AchievementMinded
Work History
Allstate Insurance(02/02/2015-04/21/2015 )
 Interviewedcustomersto determine needsonpropertyand casualty, auto, and life insurance
and made recommendationsto meetthose needs
 Made cold-callsto businesscustomersin orderto presentAllstate products
Jacobi-KellyStaffing(MidlandMortgage) (11-19-2014-12/19/2014)
 Reviewdocumentationand photos, and report informationto vendorsthat enable foreclosed
propertiesto be conveyedback to HUD.
Jacobi-KellyStaffing(MidfirstBank) (10-22-2014-11/03/2014)
 ReviewedLoan Documentationmarking changes to be made on the conversionof MidFirst
from Savings and Loan to National Bank
Jacobi-KellyStaffing (MidFirstBank) (06/23/2014-10/2/2014)

2.  Data entry in requiredsystemsto process home loans
 Monitoredand distributedemail enablingprocessorsmore time to work on specificfiles.
 Made callsto employers,obtaining informationresultingin the verificationof employment
process for home loans.
 Assistedloan processorto prepare filesfor underwriters.
Adfitech
VerificationsClerk(03/2012-12/20/2013)
 Initiatesphone orinternetcontactwiththirdpartysourcesfor verificationof employmentor
occupancy.
 Locate/obtaininformationfromnumerousInternet sitestoperformpartsof jobfunction.
 Compile information,analyzeandreportfindings accurately
 Summarize recordinformationandmake appropriatecommentary forthe Underwriters
attention.
 Performedthe auditswithahighdegree of accuracy.
AT&T Wireless
CustomerService Rep (07/2011-03/2012)
Insurance Specialist(08/2009-02/2011)
 Interviewedcustomerstodetermine needsonpropertyandcasualty,auto,andlife insurance
and made recommendationstomeetthose needs.
AT&T/SBC/SouthwesternBell
Manager Premis/9-1-1 Database (04/2003-05/2008)
 Managed database applicationsand10 clerksin Oklahomaresponsible forthe timelyupdate
and deliveryof 911 andcorporate databases.
 Coordinatedbetweenemployeesandcustomersinthe conversionprocessof rural addressto
911.
 Achievedelectronicconversionof recordsubmissionsbycountycustomersresultingina
smootherquickermethodof update.
 Organizedaparticipative-management/employee involvementteamresultinginmotivationof
employeestobe more active inthe teams’ decision-makingprocess.
Coach Leader (06/99-04/2003)
 Managed a consumersalesgroupof 15-20 employeesinvolvedinachievingover- the- topsales
resultsinthe ConsumerMarket.

3.  Trainednewrepresentativeswhile providingcareercounselinganddevelopmentof active
representatives.
Acting Manager Sales(12/98-06/99)
 Trainedinitial service representative schoolsandcoachednew representative enabling
employeestobe successful upongraduation.
Service Representative (08/1993-12/1998)
 Demonstratedproductandsalesknowledge asaservice representative resultinginmeetingand
exceedingrevenue objectives.Ialso assistedmanagersasa back-fill helpingotherrepsand
handlingcomplaintsandadjustmentsresulting inverysatisfiedcustomers.
General Clerk(02/1982-08/1993)
Operator (05/1977-02/1982)
Education: Rose State College
MidwestCity,Ok
UniversityofCentral Oklahoma
Edmond, Ok
Some College CourseworkCompleted
Licenses:
Property & Casualty Insurance
Accident and Health Insurance
Life Insurance
References: Available uponrequest