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Robert Baldwin Resume - Technical Writer - 12-8-2015

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Robert Baldwin Resume - Technical Writer - 12-8-2015

  1. 1. Resume of Qualifications: ROBERT WORTH BALDWIN P.O. Box 727 Lake Alfred, Florida 33850 Voice/FAX: (863) 956-4503 E-Mail: rbaldwin56@verizon.net LinkedIn URL: https://www.linkedin.com/in/robert-baldwin-692a4816 STRENGTHS, QUALIFICATIONS, AND ACCOMPLISHMENTS Over 35 years of diversified experience in editing, writing, formatting, and management of complex technical manuals, training courseware, proposals, procedures, process descriptions, and other publications in conformance with special styles and formats, including military (MIL-STD-38784; U.S. Air Force Technical Order, U.S. Marine Corps, U.S. Navy, U.S. Army), NASA, and corporate. Technical publications experience includes documentation of safety procedures, theory of operation, and operation and maintenance procedures for electrical equipment, including procedures for protection of equipment from damage caused by electromagnetic and/or radio frequency interference (EMI/RFI). Supported production of numerous complex marketing proposals, including RFP analysis and authoring of responsive technical, cost, and executive summary volumes, and technical publications labor and cost estimation. 19 years of experience preparing Contract Data Requirements List (CDRL) Deliverable Items (DIs), including operation manuals, maintenance manuals, maintenance and instructor courseware, maintenance drawing packages, parts catalogs, instructor guides, Commercial Off-The-Shelf (COTS) equipment manuals, illustrated parts breakdowns, spares lists, development specifications, test, acceptance, maintenance, and repair procedures, status reports, and meeting minutes in conformance with government Data Item Descriptions (DIDs) and corporate formats. Over four years of acquisition logistics support experience. Completed coursework for DAWIA Level I Certification in Life Cycle Logistics from Defense Acquisition University. Over six years of successful retail sales and customer service experience. Proven ability to adapt to various professional environments, to understand complex systems, and to work effectively with a wide variety of management, marketing, engineering, technical, and support personnel. BA in English from North Carolina State University. Proficient with desktop publishing software, including Microsoft Word and WordPerfect. Familiar with a variety of other software, including Microsoft Visio, FrontPage, Power Point, and Excel, as well as Paint Shop Pro, PhotoShop, and Acrobat. Demonstrated ability to learn and effectively use new types of software to accomplish professional objectives. Excellent understanding of engineering documentation, including installation, maintenance, specification control, source control, procurement specification, and altered item drawings, engineering change notices, and indentured parts lists. Hold Federal (DoD) security clearance at Secret level (inactive). Received letters of commendation and recommendation from management and professional colleagues at multiple previous employers. Designated Outdoor World “Star Employee” seven times. Received 27 commendation letters from Outdoor World customers. Received Outstanding Performance Award from Jacobs ASG. Received 2011 Core Value Team Award from Jacobs ASG. Received 2010, 2011, and 2012 Customer Satisfaction Team Awards from Jacobs ASG. Received U.S. Marine Corps Training Systems Command commemorative coin for outstanding performance. 1
  2. 2. PROFESSIONAL EXPERIENCE – Technical Writing March 2015 to August 2015: ADVANTAGE TECHNICAL RESOURCING, INC. Maitland, Florida Technical Writer Client: Oceaneering Entertainment Systems, Orlando, Florida Contract assignment supporting production of advanced theme park ride systems. Edited a wide range of technical documentation, including operation and maintenance manuals, test procedures, cable schedules, and mechanical and electrical assembly instructions. Maintained version control using SOLIDWORKS Enterprise Product Data Management (EPDM) system. Processed finished documents through formal release procedure. October 2014 to March 2015: SMART RIDE, INC. Edgewater, Florida Technical Writer Client: Gulf Controls Corp., Tampa, Florida Contract assignment documenting assembly procedures for pneumatic components to support successful ISO certification effort, and helping prepare documentation for custom hydraulic power unit delivered to Universal Studios California. August 2014 to August 2014: SPHERION STAFFING SOLUTIONS, INC. Lakeland, Florida Technical Writer Client: JBT FoodTech, Lakeland, Florida Short-term (one week) contract assignment documenting Accounting Department procedures, including payroll, accounts payable, and accounts receivable, in J.D. Edwards EnterpriseOne environment. February 2009 to March 2010: SUPERIORGROUP, INC. Orlando, Florida Senior Technical Writer Client: Walt Disney World, Lake Buena Vista, Florida Provided technical publications support to Walt Disney World Technical Publications and Safety and Accessibility Departments. Prepared operation and maintenance (O&M) manual for the Hall of Presidents attraction, Tomorrowland Transit Authority WEDway People Mover Maintenance Manual, Queue Video Systems Manual, and Slip Data Spreadsheet, plus Facilities Requirements documents for Interactive Water Features, Automatic External Defibrillators, Oxygen Displacing Gas Systems, and Smoke Management Systems throughout Disney property. Topics covered included physical and functional descriptions plus safety, operational, and maintenance procedures for hydraulic, pneumatic, projection, audio, computer control, and fire protection systems. Document preparation included research, data compilation, writing and editing text, internal hyperlinking, preparation of tables, line art, and photographic illustrations, photography of assemblies and components, and digital photograph enhancement. Published draft documents on internal SharePoint web site. October 2008 to January 2009: DCR WORKFORCE Orlando, Florida Senior Technical Writer Client: Lockheed Martin STS, Orlando, Florida Prepared CDRL deliverables in accordance with applicable DIDs, including O&M manuals and Training System Utilization Handbooks. Topics covered included physical and functional descriptions, safety procedures, and operational procedures. Document support included research, data compilation, writing and editing text, extensive internal hyperlinking, preparation of tables, line art, and photographic illustrations, photography of assemblies and components, and digital photograph enhancement. 2
  3. 3. June 2007 to September 2008: SYMVIONICS, INC. Orlando, Florida Lead Technical Writer Responsible for preparation of CDRL deliverables in accordance with applicable DIDs, including O&M manual, maintenance drawing package, COTS manual, Trainer Facilities Report, Training Equipment Change Directive, Interim Support Kit List, Test Procedures, conference agendas and minutes, progress and status reports, Preventive Maintenance System cards, and other documentation in conformance to military specifications or corporate formats. Topics covered included physical and functional descriptions, remove-and-replace procedures, computer diagnostic, troubleshooting, and safety procedures, identification, description, and pricing of spares, and identification and compilation of COTS documents. Document support included research, data compilation, writing and editing text, extensive document hyperlinking, preparation of tables, line art, and photographic illustrations, photography of assemblies and components, and digital photograph enhancement. Interfaced with pilots, instructors, software, hardware, systems, test, production, logistics, and design engineers, simulator technicians, quality assurance personnel, and vendor/manufacturer subject matter experts to describe simulator operation and functionality of simulator subsystems and component parts. Interfaced with prime contractor and subcontractor personnel. Interfaced with customer subject matter experts to assure compliance with customer requirements. Analyzed documentation to assure compliance with contractual requirements. Supervised one other technical writer. Represented Technical Publications Department at management-level meetings. December 2003 to June 2007: CAE USA MILITARY SIMULATION AND TRAINING Tampa, Florida Lead Technical Writer in Customer Service Department Prepared CDRL deliverables in accordance with applicable DIDs, including operations manuals, maintenance manuals, Instructor Utilization Handbooks, Maintenance Drawing Packages, Parts Catalogs, and training course materials. Wrote text and prepared illustrations. Topics covered included simulator functionality description, power systems, computer systems and peripherals, digital interface systems, hydraulic motion systems, visual systems, wireless control systems, simulated cockpit systems, general and system-level maintenance, training scenario development, and training support materials. Participated in technical publications labor and cost estimation and preparation of PowerPoint presentations in support of marketing proposals. Interfaced with pilots, instructors, software engineers, hardware engineers, and other technical personnel to describe simulator operation and functionality of simulator subsystems and component parts. Interfaced with customer subject matter experts to assure compliance with customer requirements. Analyzed deliverable documentation to assure compliance with contractual requirements. Interfaced with and coordinated activities of other technical writers and technical editors to assure completion of documents in accordance with company and government standards. Traveled to military facilities to validate documentation against on-site hardware. January 1998 to August 2001: SIMCOM TRAINING CENTER Orlando, Florida Lead Technical Writer in Courseware Development Department Prepared airplane technical manuals for use in initial type certification and recurrent training courses. Topics covered included airplane general specifications, piston and turbofan powerplants, auxiliary power units, fuel storage and distribution systems, electrical power and lighting systems, pressurization, air conditioning, and heating systems, flight instruments and avionics, hydraulic power systems, landing gear, flight controls, ice and rain protection systems, airplane weight and balance, servicing and maintenance, airplane performance limitations, and normal, abnormal, and emergency procedures. Performed detailed technical research using documentation supplied by engine and airframe manufacturers, including pilots operating handbooks, crew manuals, operational procedures manuals, flight crew checklists, maintenance manuals, structural repair manuals, illustrated parts catalogs, and wiring diagrams. Became self-taught subject-matter expert on seven different models of corporate business jets. Interfaced with pilots, flight instructors, software engineers, hardware engineers, and other technical personnel to describe airplane operation and functionality of airplane subsystems and component parts. Interfaced with and coordinated activities of other technical writers, technical illustrators, and document composition personnel to assure completion of instructional manuals in accordance with company and government standards. 3
  4. 4. May 1997 to October 1997: CDI CORP. Tampa, Florida Contract Technical Writer Client: Aero Simulation, Inc., Tampa, Florida Prepared CDRL deliverables in accordance with applicable DIDs, including technical manuals, Instructor Utilization Handbooks, Maintenance Requirement Cards, and other documentation in accordance with military style and format requirements to support update of flight trainers for EA-6B and KC-130 aircraft. Interfaced with engineers and other technical personnel to describe hardware and software configuration and functionality. Interfaced with U.S. military personnel to review documents and collect data. Traveled to military facilities to validate documentation against on-site hardware. February 1997 to April 1997: AEROTEK CORP. Tampa, Florida Contract Technical Writer Client: Contraves Simulation and Training Systems, Tampa, Florida Prepared operations manuals, maintenance manuals, and engineering drawing packages in support of aircraft fire fighting trainer program. Performed technical research and interfaced directly with hardware and software engineering personnel to ensure accuracy and usability of documentation. Traveled to trainer construction site to collect data and enhance familiarization with hardware. November 1995 to February 1997: DUAL, INC. Lake Mary, Florida Technical Writer in Integrated Logistic Support Department Prepared CDRL deliverables in accordance with applicable DIDs, including operations manuals, maintenance manuals, test procedures, status reports, progress reports, meeting minutes, safety compliance reports, and other documentation in conformance to applicable military specifications and standards or corporate formats. Reviewed and edited other Publications Department documents to assure accuracy of content as well as grammatical and stylistic correctness and consistency as well as compliance with applicable military specifications and standards. Interfaced with and coordinated activities of technical illustrators and document composition personnel to assure completion of documents in accordance with company and government standards. Performed technical research and interfaced directly with Company hardware and software engineering personnel and U.S. military personnel to ensure accuracy and usability of documentation. Led technical writing effort in support of U.S. Air Force Minuteman III ICBM communications trainer upgrade program. Traveled to military facilities to validate documentation against on-site hardware. Wrote owners manuals and designed Internet web site to support operation, maintenance, and marketing of commercial Advanced Security Access System. October 1989 to February 1995: ECC INTERNATIONAL, INC. Orlando, Florida Technical Writer in Logistic Support Department Prepared CDRL deliverables in accordance with applicable DIDs, including operations and maintenance manuals, COTS equipment manuals, test procedures, development specifications, quarterly progress reports, meeting agendas, meeting minutes, Publications Department Procedures Manual, and other documentation in conformance with military specifications or corporate formats. Interfaced with and coordinated activities of technical illustrators and document composition personnel to assure completion of documents in accordance with company and government standards. Interfaced with company hardware and software engineering personnel and U.S. military personnel to ensure accuracy and usability of documentation. Led hardware technical writing effort on F-16 cockpit operations and maintenance trainer programs for 3 years. Led hardware technical writing effort on C-17 maintenance trainer program for 2 1/2 years. Supported hardware technical writing effort on F/A-18 Hornet maintenance trainer program. Supported hardware technical writing effort on M1 Abrams and M3 Bradley maintenance and gunnery trainer programs. Proofread, edited, and quality checked all Publications Department documents to assure grammatical and stylistic correctness and consistency as well as compliance with military specifications. 4
  5. 5. December 1988 to April 1989: PRATT & WHITNEY AIRCRAFT West Palm Beach, Florida Technical Writer in Reports and Proposals Unit of Publications Department Rewrote, edited, and managed production of proposals, reports, and training manuals. Analyzed Government Requests for Proposal (RFP) and edited Company proposals to ensure compliance with RFP requirements. Interfaced directly with company hardware and software engineering personnel to ensure accuracy and usability of documentation. Edited reports and training manuals to conform to company and customer specifications and formats. Led editorial effort on four different projects. June 1979 to October 1988: MARTIN MARIETTA (NOW LOCKHEED MARTIN) CORP. Orlando, Florida Writer/Editor in Presentations and Communications Department Edited numerous proposals to specific formats. Led editorial effort on six marketing proposals. Edited reports to conform to company and customer requirements, including government and company formats. Led editorial effort on Copperhead, a $700 million program, from 1986 to 1988. Edited and coordinated production of artwork for above-mentioned projects. Edited and coordinated production of proposals, reports, report art, and visual aids in support of 14 other major programs. PROFESSIONAL EXPERIENCE – Logistics Support March 2010 to June 2014: JACOBS ADVANCED SYSTEMS GROUP Orlando, Florida Logistics Analyst Responsible for logistic support of U.S. Marine Corps training systems; was sole logistician supporting Tactical Video Capture System (TVCS), Infantry Immersion Trainer (IIT), and Minor Training Devices (MTD). Researched and developed solutions to overcome fielding and sustainment challenges, including spares kit contents and spares storage. Evaluated CDRL items, DIDs, Statements of Work (SOWs), and other contractor documentation. Prepared and updated requirements documents, including Statements of Work and Performance Specifications. Prepared and updated life cycle logistics documents, including Acquisition Management, Supportability, Fielding, Item Unique Identification (IUID), Life Cycle Sustainment, Configuration Management, and Corrosion Prevention and Control Plans, Logistics Requirements Funding Summaries, and Independent Logistic Assessment (ILA). Performed obsolescence studies, failure trend analysis, and volumetric analyses. Researched component pricing. Prepared custody transfer and shipping documents. Conducted component inventories to assure that incoming materiel matched the accompanying documentation. Examined materiel for shortages, overages, and obvious damage, and coordinated any discrepancies with shippers, subcontractors, and/or vendors. Validated component types and quantities against design documentation, and coordinated any discrepancies with program engineering. Supported Configuration Management (CM) efforts under Range Instrumentation Systems Controller (RISCon) contract. Traveled to domestic and overseas military bases to help conduct Physical Configuration Audits, including validation against engineering drawing package and photographic documentation of installed hardware, and verification that required tags, labels, and markings were affixed. Was participating member of several Integrated Product Teams. Prepared and maintained Emergency Action Plan (EAP) for Orlando office. Designated Safety Coordinator for Orlando office. Represented Orlando office on Jacobs ASG Employee Council. PROFESSIONAL EXPERIENCE – Retail/Customer Service June 2002 to January 2009: OUTDOOR WORLD Orlando, Florida Sales Associate Provided superior service, assisting customers with selection, use, and purchase of specialized sporting goods in accordance with company policies and applicable laws. Handled incoming calls. Assisted with restocking of shelves. Met or exceeded Management expectations; received 94.5 percent rating from Secret Shopper Service; selected as “star employee” on seven occasions. Received written commendations from 27 customers. 5
  6. 6. EDUCATION AND MISCELLANEOUS QUALIFICATIONS Bachelor of Arts in English from North Carolina State University, Raleigh, North Carolina, with 24 hours of supplementary courses in Speech and Communications. Completed coursework for DAWIA Level I Certification in Life Cycle Logistics from Defense Acquisition University. Currently hold Federal (DoD) security clearance at Secret level (inactive). Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Visio, and Picture Manager. Proficient with Adobe Acrobat and Photoshop. Familiar with use of SharePoint. Familiar with PC hardware. Completed following training courses: Defense Acquisition University: • Fundamentals of Systems Acquisition Management [ACQ101] • Acquisition Logistics Fundamentals [LOG101] • Intermediate Systems Acquisition [ACQ201A] • Fundamentals of System Sustainment Management [LOG102] • Designing for Supportability [CLL008] • Reliability, Availability, and Maintainability (RAM) [LOG103] • Performance Based Logistics Product Support [CLL011] • Fundamentals of Systems Planning, Research, Development, and Engineering [SYS101] U.S. Marine Corps Systems Command: • International Traffic in Arms Regulations (ITAR) • Performance Based Logistics • Performance Based Agreements • Business Case Analysis • Logistics Requirement Funding Summary Cost Estimating Tool Polk State College: • PC Operating Systems Technology • PC Repair and Maintenance (passed CompTia A+ Core Hardware Certification Exam) Bass Pro Shops: • Customer Service • Retail Sales Jacobs ASG: • Information Assurance Awareness • Personally Identifiable Information • Basic Safety • Core Values • Ethics Miscellaneous: • Technical Writing • Engineering Drawing Interpretation • Effective Oral Communication • Elementary Computer Programming • MS Word • MS Excel • MS Power Point • MS Visio 6
  7. 7. • Adobe PhotoShop 7

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