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Managing Technical Writing Outsourcing in an Agile Environment

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Are you involved with, or considering, agile development? Are you interested in technical writing outsourcing? Learn from our experts how to effectively combine these approaches.

Presented by:
Barry Saiff - Founder and CEO, Saiff Solutions, Inc.

Featuring:
Fred Williams - Founder and CEO, Williams Technical

Published in: Technology
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Managing Technical Writing Outsourcing in an Agile Environment

  1. 1. AGENDA Introducing our experts Your experience: Agile? Technical Writing Outsourcing (TWO)? TWO: Myths, Successes, Success factors, Risks Where do technical writers fit in an Agile environment? How can tech writers succeed on Agile teams? Your questions and comments
  2. 2. BARRY SAIFF Technical communications leader 32 years of technical documentation experience Led writing teams at 6 US companies Founded Saiff Solutions, Inc. in 2011 Provides content development to Fortune 500 companies in Japan & US
  3. 3. FRED WILLIAMS Founder of Williams Technical Offers Agile communication, training, and consulting Creator of the free online Technical Writing Course at Wikiversity (Google top 10) Featured speaker: • Global Scrum Gathering, 2016 • Agile Europe, 2016
  4. 4. POLL: What is Your Experience with Agile and Technical Writing Outsourcing? Which answer best describes your experience? A. Manager/team lead with experience in technical writing outsourcing and Agile. B. Manager/team lead with Agile experience. C. Manager/team lead with experience in technical writing outsourcing. D. Manager/team lead. E. Technical writer/other tech comm professional/other.
  5. 5. OUTSOURCING MYTHS Which do you believe about TWO? • TWO results in low quality • TWO always leads to layoffs • Whether or not TWO happens is up to me • All TWO situations ____________ (= for example, All corporations are bad)
  6. 6. OUTSOURCING SUCCESSES What happens when TWO works well? • Effective global collaboration • Learning • Process Improvement • Improved quality • Improved morale • Reduced costs • Increased global responsiveness • Productivity improvements
  7. 7. Carefully choose country: - Consider language, infrastructure, labor pool. - #1 country in business English: Philippines (http://www.globalenglish.com/business_english_index) TWO: KEY SUCCESS FACTORS Carefully choose provider. Consider process maturity first. Start with a low-risk pilot project.
  8. 8. TWO IMPLEMENTATION: When outsourcing goes wrong, it can be due to any of the following issues: RISKS Location Function Inclusion Language Experience Level Culture Competency Management
  9. 9. • IF work > # writers, perhaps due to the demands of Agile… • IF some development/QA has moved overseas… • IF your scarce resource is management/training… • IF you are using TWO, and processes are inadequate to support distributed teams… • IF _______________ How can combining TWO and agile help you?
  10. 10. Source: http://www.pmdocuments.com/2012/09/15/agile-scrum-roles-and-responsibilities/ Agile Roles and Responsibilities: Where do tech writers fit in? towerswatson.com
  11. 11. Agile Success: What should tech writers do? 1. Join the daily standups Five tips for tech writer success in Agile environments:
  12. 12. 2. Write documentation user stories Five tips for tech writer success in Agile environments: Agile Success: What should tech writers do?
  13. 13. 3. Get synchronized Five tips for tech writer success in Agile environments: Agile Success: What should tech writers do?
  14. 14. 4. Work on documentation debt Five tips for tech writer success in Agile environments: Agile Success: What should tech writers do?
  15. 15. 5. Use intelligent guessing Five tips for tech writer success in Agile environments: Agile Success: What should tech writers do?
  16. 16. Do you have questions about technical writing outsourcing? About Agile? Do you need help with writing? Training for your technical writers or Agile development teams? Saiff Solutions can help. If your answer to any of the above is yes, answer “YES.” POLL: Can we help you?
  17. 17. Email: barrysaiff@saiffsolutions.com Skype: SaiffSolutions Contact: +1 415 350 2959 +63 917 872 0929 Web: www.saiffsolutions.com CONTACT US!
  18. 18. QUESTIONS ?

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