Welcome ADIs, Learn how to cancel and delete bookings from your dairy in this quick guide. Cheers! Team Roadio

1. Roadio Quick
Start Guides
How to delete
and cancel
bookings

2. Roadio enables you to instantly
send and receive lesson
cancellations from your pupils
You can also remove lessons
from your diary
2
See how…

3. Welcome
To access the booking
you want delete or
cancel, tap on the
Lessons menu
3

4. 4
This displays
your booked
lessons

5. This displays
your booked
lessons
Next, tap on the
lesson you want
to make
changes to
5

6. Let’s pick Leo’s
lesson
6

7. You can now see the
lesson details
7

8. You can now see the
lesson details
Scroll all the way down
8

9. Here you will see the
Cancel/Delete button
9

10. Here you will see the
Cancel/Delete button
10
Tap here

11. You now have a few
options:
11

12. This shows you
information about the
lesson you are about to
cancel/delete
12

13. Cancel
…if lesson is no longer
taking place but you’d
like to keep it in you
and your pupil’s diaries
as cancelled
13

14. Cancel
14
You can choose to
refund your pupil as
lesson credit

15. Cancel
15
…or not

16. Delete
…if you want to
completely remove the
lesson form you and
your pupil’s diaries
16

17. Abort
…if you do not wish to
cancel or delete lesson
17

18. A cancelled lesson will
be displayed like this
18

19. 19
(This is what your
pupil sees)
Your pupil
instantly receives
an email and a
notification
informing him of
the lesson
changes

20. Don’t worry if
your pupil does
not have the app,
he still receives
an email with the
booking changes
20

21. Your pupil can also see
the cancellation in the
learner version of the
app
21

22. You will receive
a notification
and an email
when your pupil
confirms or
reschedules
your
cancellation
22

23. Similarly, your pupil
can propose a
cancellation from his
app
23

24. Similarly, your pupil
can propose a
cancellation from his
app
You can confirm by
viewing the lesson and
tapping Confirm
24

25. Or you can reschedule
the lesson
25

26. Or you can reschedule
the lesson
To see how to
reschedule lessons see
“How to make changes
to booked lessons”
in the Roadio support
library
26

27. Now tap Back until you
get to the main menu
27

28. You can also cancel/
delete bookings by first
selecting the pupil
whose lesson you wish
to view
28

29. Tap Pupils
29

30. Tap on the pupil whose
lesson you wish to
cancel/delete
30

31. This displays the pupil’s
profile
31
Tap on Lessons to
display your pupil’s
lessons

32. You are now looking at
all of the lessons your
pupil has booked with
you
32

33. You are now looking at
all of the lessons your
pupil has booked with
you
33
Same as before, just
tap on the lesson to
view its details

34. You can now see the
lesson details
Scroll all the way down
34

35. Here you will see the
Cancel/Delete button
35
Same as before, tap
here

36. That’s it!
Remember:
You can either cancel/
delete bookings in
Lessons menu by
selecting the lesson
from your schedule
36

37. 37
Remember:
Or you can first select
the pupil whose
booking you wish to
view in the Pupils
menu and cancel/
delete the lesson in
their profile

38. You now know how to
cancel and delete
bookings using Roadio!
For more guides take a
look at our Roadio
support library
38

39. For more guides and more information visit:
Roadio support library
www.roadio.com
Or email support@roadio.com