2. News @ Cisco: British Airways Selects Cisco and Prime for Airline Industry's Largest IP Telephone Network
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News Release
British Airways Selects Cisco and Prime for Airline
Industry's Largest IP Telephone Network
IP-based system to improve communication for 14,000 British
Airways staff at UK offices and airports; ROI expected in two years
More Information
Photo
Cisco 5 millionth IP phone at British
Airways lounge, Heathrow
LONDON, UK, May 11, 2005 -
Cisco Systems and Prime
Business Solutions ("Prime")
today announced a major
network convergence project
for British Airways, one of the
world's largest international
airlines, to improve communications for 14,000 office and airport staff. This
project marks the sale of Cisco's five millionth Internet Protocol (IP)
telephone. The telephone system is being developed and implemented by
Cisco Gold Certified Partner, Prime, and will be the largest of its kind in the
airline industry worldwide.
The multi-million pound IP telephony (IPT) system based on Cisco
technology is expected to pay for itself within two years by reducing costs
and improving productivity through the integration of all voice and data
communications onto a single network.
The IPT system will allow British Airways to remove the cost of inter-office
telephone calls and will streamline the management and provisioning of
telephony services throughout the company. However, one of the key
business benefits will come from improved employee communications by
extending Employee Self Service (ESS) applications, which will include the
delivery of Web-based employee services and digitized audio messages to
Cisco IP phones on demand.
"British Airways is confident the new IP telephony platform from Cisco and
Prime will deliver benefits to our staff, making communications easier and
more accessible," said Paul Coby, Chief Information Officer, British
Airways. "We needed to replace our legacy phone system in Terminal 4 at
Heathrow and this new IP telephony systems gives us the flexibility and
functionality to run a busy airport terminal at significantly lower costs base
than the old legacy system. In addition we now have the potential to
integrate IP telephony as a means of delivering access and information to
all our staff on our award winning Employee Self Service environment.
Although we are only starting to exploit the capabilities of IP telephony, we
can see considerable opportunities for empowering both our staff and
supporting our customers better. "
The networked capabilities of Cisco's IP phones will make the relocation of
communications services quicker and easier, for example, when staff have
to move due to a last-minute boarding gate change.
"Reaching this Cisco five-millionth-phone landmark is evidence of
accelerating momentum for IP telephony that is supported by industry
analyst comments that this technology has crossed the 'chasm'," said
Chris Dedicoat, Senior Vice President of Sales in EMEA, Cisco Systems.
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3. News @ Cisco: British Airways Selects Cisco and Prime for Airline Industry's Largest IP Telephone Network
"It's exciting to be working with British Airways, because the company's
strong focus on customer service is driving its vision to deliver really
innovative services for communications and information."
"Voice and data convergence is the core business of Prime and we are
delighted to have been awarded this high profile contract against stiff
competition. Our close relationship with Cisco was clearly a key factor.
British Airways has recognised the business benefits offered by the
technology and we very much look forward to working together to enable
British Airways to further improve efficiencies through the implementation
of some of the most sophisticated voice systems available to the airline
industry," said Matt Franklin, Managing Director of Prime Business
Solutions.
British Airways is deploying a total of 8,500 Cisco IP phones with Cisco
CallManager call processing software and Cisco MeetingPlace
conferencing application over a Cisco Ethernet network. The project will be
completed in March 2006.
# # #
About Prime Business Solutions
Prime is a focused ICT infrastructure solutions provider. Part of the 2e2
Group, a balanced portfolio of IT Service companies, based in the UK and
Netherlands, it provides innovative IT solutions. These solutions increase
stakeholder value, improve customer service and enhance competitive
advantage by improving business efficiency and agility whilst reducing
cost. It wraps its solutions with in-house delivered life cycle services, from
consultancy and design through to installation, support and managed
services. Prime has a track record of de-risking the implementation of
leading edge technologies and is recognised at the highest level by leading
global IT vendors. Prime has been formally recognised as one of the
fastest growing companies in the UK. The company maintains regional
offices throughout the UK. Coupled with its Newbury HQ, it delivers
solutions throughout the UK and worldwide through its global partner
network.
About Cisco Systems
Cisco Systems, Inc. (NASDAQ: CSCO), the worldwide leader in
networking for the Internet, celebrates 20 years of commitment to
technology innovation, industry leadership, and corporate social
responsibility. Information about Cisco can be found at http://www.cisco.
com/. For ongoing news, go to http://newsroom.cisco.com/. Cisco
equipment in Europe is supplied by Cisco Systems International BV, a
wholly owned subsidiary of Cisco Systems, Inc.
# # #
Cisco, Cisco Systems, and the Cisco Systems logo are registered
trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the
United States and certain other countries. All other trademarks mentioned
in this document are the property of their respective owners. The use of
the word partner does not imply a partnership relationship between Cisco
and any other company. This document is Cisco Public Information.
Contact Information
file:///C|/Documents and Settings/RCartwright/My Documents/...ime for Airline Industry's Largest IP Telephone Network.htm (2 of 3)13/11/2005 18:22:28
5. British Airways Selects Cisco and Prime for Airline Industry's Largest IP Telephone Network
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Press Release Source: Cisco Systems, Inc.
British Airways Selects Cisco and Prime for Airline Industry's
Largest IP Telephone Network
Wednesday May 11, 3:00 am ET
IP-Based System to Improve Communication for 14,000 British Airways Staff at
UK Offices and Airports
ROI Expected in Two Years
LONDON--(BUSINESS WIRE)--May 11, 2005--Cisco Systems (NASDAQ:CSCO - News) and Prime Business
Solutions ("Prime") today announced a major network convergence project for British Airways, one of the
world's largest international airlines, to improve communications for 14,000 office and airport staff. This project
marks the sale of Cisco's five millionth Internet Protocol (IP) telephone. The telephone system is being
developed and implemented by Cisco Gold Certified Partner, Prime, and will be the largest of its kind in the
airline industry worldwide.
The multi-million pound IP telephony (IPT) system based on Cisco technology is expected to pay for itself
within two years by reducing costs and improving productivity through the integration of all voice and data
communications onto a single network.
The IPT system will allow British Airways to remove the cost of inter-office telephone calls and will streamline
the management and provisioning of telephony services throughout the company. However, one of the key
business benefits will come from improved employee communications by extending Employee Self Service
(ESS) applications, which will include the delivery of Web-based employee services and digitized audio
messages to Cisco IP phones on demand.
"British Airways is confident the new IP telephony platform from Cisco and Prime will deliver benefits to our
staff, making communications easier and more accessible," said Paul Coby, Chief Information Officer, British
Airways. "We needed to replace our legacy phone system in Terminal 4 at Heathrow and this new IP
telephony systems gives us the flexibility and functionality to run a busy airport terminal at significantly lower
costs base than the old legacy system. In addition we now have the potential to integrate IP telephony as a
means of delivering access and information to all our staff on our award winning Employee Self Service
environment. Although we are only starting to exploit the capabilities of IP telephony, we can see considerable
opportunities for empowering both our staff and supporting our customers better."
The networked capabilities of Cisco's IP phones will make the relocation of communications services quicker
and easier, for example, when staff have to move due to a last-minute boarding gate change.
"Reaching this Cisco five-millionth-phone landmark is evidence of accelerating momentum for IP telephony
that is supported by industry analyst comments that this technology has crossed the 'chasm'," said Chris
Dedicoat, Senior Vice President of Sales in EMEA, Cisco Systems. "It's exciting to be working with British
Airways, because the company's strong focus on customer service is driving its vision to deliver really
innovative services for communications and information."
"Voice and data convergence is the core business of Prime and we are delighted to have been awarded this
high profile contract against stiff competition. Our close relationship with Cisco was clearly a key factor. British
Airways has recognised the business benefits offered by the technology and we very much look forward to
working together to enable British Airways to further improve efficiencies through the implementation of some
file:///C|/Documents and Settings/RCartwright/My Documents/...ime for Airline Industry's Largest IP Telephone Network.htm (1 of 3)13/11/2005 18:23:43
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Basic Get
6. British Airways Selects Cisco and Prime for Airline Industry's Largest IP Telephone Network
of the most sophisticated voice systems available to the airline industry," said Matt Franklin, Managing
Director of Prime Business Solutions.
British Airways is deploying a total of 8,500 Cisco IP phones with Cisco CallManager call processing software
and Cisco MeetingPlace conferencing application over a Cisco Ethernet network. The project will be
completed in March 2006.
About Prime Business Solutions
Prime is a focused ICT infrastructure solutions provider. Part of the 2e2 Group, a balanced portfolio of IT
Service companies, based in the UK and Netherlands, it provides innovative IT solutions. These solutions
increase stakeholder value, improve customer service and enhance competitive advantage by improving
business efficiency and agility whilst reducing cost. It wraps its solutions with in-house delivered life cycle
services, from consultancy and design through to installation, support and managed services. Prime has a
track record of de-risking the implementation of leading edge technologies and is recognised at the highest
level by leading global IT vendors. Prime has been formally recognised as one of the fastest growing
companies in the UK. The company maintains regional offices throughout the UK. Coupled with its Newbury
HQ, it delivers solutions throughout the UK and worldwide through its global partner network.
About Cisco Systems
Cisco Systems, Inc. (NASDAQ:CSCO - News), the worldwide leader in networking for the Internet, celebrates
20 years of commitment to technology innovation, industry leadership, and corporate social responsibility.
Information about Cisco can be found at http://www.cisco.com/. For ongoing news, go to http://newsroom.
cisco.com/. Cisco equipment in Europe is supplied by Cisco Systems International BV, a wholly owned
subsidiary of Cisco Systems, Inc.
Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks or trademarks of Cisco
Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks
mentioned in this document are the property of their respective owners. The use of the word partner does not
imply a partnership relationship between Cisco and any other company. This document is Cisco Public
Information.
Contact:
Cisco Systems
JoAnne Hughes, +44 (0)20 8824 0314 (Press)
joahughe@cisco.com
David Taylor, +44 208 824 8459 (Analysts)
dwtaylor@cisco.com
David Cook, +44 (0) 20 8824 9712 (Investor Relations)
davicook@cisco.com
or
Prime Business Solutions Limited
Matt Franklin, +44 (0)1635 (.) (Managing Director)
m.franklin@prime-uk.com
Lorraine Fry, +44 (0) 1635 265818 (Marketing Manager)
l.fry@prime-uk.com
or
ICIS Limited for Prime Business Solutions
Archie Berens, +44 (0)20 7651 8688
archie@icisnet.com
Source: Cisco Systems, Inc.
Email Story Set News Alert Print Story
file:///C|/Documents and Settings/RCartwright/My Documents/...ime for Airline Industry's Largest IP Telephone Network.htm (2 of 3)13/11/2005 18:23:43
Search News
8. Monday, May 16, 2005
Prime deploys record-breaking IPT system for BA
Cisco Gold partner Prime Business Solutions is to develop and implement
an IP telephony system for British Airways as part of a major network
convergence project. This project marks the sale of Cisco’s five millionth
IP telephone and the system will be the largest of its kind in the airline
industry worldwide.
The multi-million pound IPT system based on Cisco technology is expected
to pay for itself within two years, with a total of 8,500 Cisco IP phones
with CallManager call processing software and MeetingPlace conferencing
application over a Cisco Ethernet network deployed in the next year. One
of the key business benefits will come from improved employee
communications by extending Employee Self Service (ESS) applications,
which will include the delivery of Web-based employee services and
digitised audio messages to Cisco IP phones on demand.
“British Airways is confident the new IP telephony platform from Cisco and
Prime will deliver benefits to our staff, making communications easier and
more accessible,” said Paul Coby, Chief Information Officer, British
Airways. “We needed to replace our legacy phone system in Terminal 4 at
Heathrow and this new IP telephony systems gives us the flexibility and
functionality to run a busy airport terminal at significantly lower costs base
than the old legacy system... Although we are only starting to exploit the
capabilities of IP telephony, we can see considerable opportunities for
empowering both our staff and supporting our customers better. ”
Matt Franklin, MD at Prime, adds: “Voice and data convergence is the core
business of Prime and we are delighted to have been awarded this high
profile contract against stiff competition. Our close relationship with Cisco
was clearly a key factor. British Airways has recognised the business
benefits offered by the technology and we very much look forward to
working together to enable British Airways to further improve efficiencies
through the implementation of some of the most sophisticated voice
systems available to the airline industry.”
www.prime-uk.com
www.channelbusiness.com
