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There’s no “I” in Consumer:
The power of partnership in a brand’s digital makeover

Jan Valentic, SVP, Scotts Miracle-Gro
Kelly Mooney, President, Resource Interactive
Dave Panos, CEO and Co-Founder, Pluck
Glen Borkowski, Senior Solution Strategist, ATG
The way we were: Four distinct sites
…and microsite mania
The new Scotts.com: Consumer as hero
      Before              After
Invited the consumer to co-create the
desired online experience




 Recommendations,
 Emails, Calendar,
 Photos




                     Color   Blogs,
                             Success
                             Stories
“It makes me stressed and feel
                “I love making my outdoor area
                                                 like I have a headache when I
                feel like an extension of my
                                                 think of all the hours and
                home… down to the candles,
                                                 money it would take to get my
                lighting and warmth”
                                                 yard looking decent.”
                —Carol from Indianapolis
                                                 —Victoria from Indianapolis




                                                       “I don’t know where to
                                                       start…I’m in over my
“A place with borders that are                         head…so I just leap…
boundaries to your universe.”                          and take a chance.”
—Bill from Phoenix                                     —Kathy from Indianapolis



                                                      Consumer research conducted by
                                                      Resource Interactive
An Open Brand Makeover




NKNLLOJO;;;PKKPK’PK’’
Enabling a personalized experience
Opening up to a passionate community
There’s no “I” in Consumer:
The power of partnership in a brand’s digital makeover

For more information, please contact:
Holly Davis
hdavis@resource.com

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Ad Age Digital 2009: There's no "I" in consumer

  • 1. There’s no “I” in Consumer: The power of partnership in a brand’s digital makeover Jan Valentic, SVP, Scotts Miracle-Gro Kelly Mooney, President, Resource Interactive Dave Panos, CEO and Co-Founder, Pluck Glen Borkowski, Senior Solution Strategist, ATG
  • 2. The way we were: Four distinct sites
  • 4. The new Scotts.com: Consumer as hero Before After
  • 5. Invited the consumer to co-create the desired online experience Recommendations, Emails, Calendar, Photos Color Blogs, Success Stories
  • 6. “It makes me stressed and feel “I love making my outdoor area like I have a headache when I feel like an extension of my think of all the hours and home… down to the candles, money it would take to get my lighting and warmth” yard looking decent.” —Carol from Indianapolis —Victoria from Indianapolis “I don’t know where to start…I’m in over my “A place with borders that are head…so I just leap… boundaries to your universe.” and take a chance.” —Bill from Phoenix —Kathy from Indianapolis Consumer research conducted by Resource Interactive
  • 7. An Open Brand Makeover NKNLLOJO;;;PKKPK’PK’’
  • 9. Opening up to a passionate community
  • 10. There’s no “I” in Consumer: The power of partnership in a brand’s digital makeover For more information, please contact: Holly Davis hdavis@resource.com