eCRM Best Practices and Trends in 2015

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Customer Relationship Management is vital and most crucial part of business. eCRM and Mobile CRMs are hot topics in CRM Industry today. Here we have listed some Best Practices and Trends in 2015 for eCRM. Get more about us and a Free POC of our quality rich eCRM visit: http://www.ecrmsolutions.co/

Business

The best practices for eCRM in 2015 aim to
leverage technology keeping trends in
mind to make eCRM systems more
purposeful and advantageous.
http://www.ecrmsolutions.co/

eCRM Shifts Focus to Mobility
http://www.ecrmsolutions.co/

Social Media Integration with eCRM
http://www.ecrmsolutions.co/

Cloud Storage for eCRM
http://www.ecrmsolutions.co/

eCRM with Automated Marketing
http://www.ecrmsolutions.co/

Renaissance
eCRM – A fully integrated System

Lead Analysis & Tracking
http://www.ecrmsolutions.co/

Route Planning
http://www.ecrmsolutions.co/

Transaction Security
http://www.ecrmsolutions.co/

Rewards & Promotions
http://www.ecrmsolutions.co/

Sales Dashboards
http://www.ecrmsolutions.co/

App Extensions to Dealers
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Electronic Customer Relationship Management (E-CRM)   E-CRM This concept is derived from E-commerce. It also uses net environment i.e., intranet, extranet and internet Definition of E-CRM: Electronic CRM concerns all forms of managing relationships with customers making use of Information Technology (IT).  E-CRM (Electronic Customer Relationship Management) expands the traditional CRM techniques by integrating new electronic channels, such as Web, wireless, and voice technologies and combines it with e-business applications into the overall enterprise CRM strategy.  The goal is to drive consistency within all channels relative to sales, customer service and marketing initiatives to achieve a flawless customer experience and maximize customer satisfaction, customer loyalty and revenue.

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Historically, Mercedes-Benz was sold in the UK through a franchised network of some 138 dealerships. Each of these was autonomous, with the exception of three dealerships owned by the distributor Daimler Chrysler UK (DCUK). DaimlerChrysler had relatively little control over relationships between dealers and customers. Dealers managed their own relationships including customer research, data base management, acquisition and retention processes. This presentation describes the challenges faced by the company initially and how did they overcome those challenges.

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eCRM Best Practices and Trends in 2015

1. eCRM Best Practices and Trends in 2015

2. The best practices for eCRM in 2015 aim to leverage technology keeping trends in mind to make eCRM systems more purposeful and advantageous. http://www.ecrmsolutions.co/

3. eCRM Shifts Focus to Mobility http://www.ecrmsolutions.co/

4. Social Media Integration with eCRM http://www.ecrmsolutions.co/

5. Cloud Storage for eCRM http://www.ecrmsolutions.co/

6. eCRM with Automated Marketing http://www.ecrmsolutions.co/

7. Renaissance eCRM – A fully integrated System

8. http://www.ecrmsolutions.co/

9. Competitor Analysis

10. Lead Analysis & Tracking http://www.ecrmsolutions.co/

11. Route Planning http://www.ecrmsolutions.co/

12. Credits http://www.ecrmsolutions.co/

13. Transaction History

14. Transaction Security http://www.ecrmsolutions.co/