Organizing the personnel in a hospital


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Organizing the personnel in a hospital

  1. 1. Organizing the personnel (HRM) in a Hospital Nayyar Raza Kazmi
  2. 2. How Do You Get Information?
  3. 3. Information About The World Around You?
  4. 4. Information About Your Hospital? Yearly Patients Figures Daily Medicine Indent Reporting Weekly OPD Reports Monthly Expenditure Data ? WHAT ABOUT PEOPLE DATA?
  5. 5. Human Resource Development (HRD) is a strategic and comprehensive management area that involves establishing policies, practices, and administrative structures that focus on an organization's most valuable resource -- its people.
  6. 6. HRD is a leadership, financial, and management issue. Personnel costs consume 70 to 80% of the budget of most organizations. Managing human resources effectively and efficiently plays a critical role in ensuring that a satisfied, motivated work force delivers quality health services. It also plays an important role in increasing staff performance and productivity, enhancing an organization's competitive advantage, and contributing directly to organizational goals
  7. 7. integrated use of systems, policies, and management practices to recruit, maintain, and develop employees in order for the organization to meet its desired goals.
  8. 8. Achieving a high level of performance is essential for organizations at a time when national governments are implementing health-sector reform, and non-governmental organizations (NGOs) are striving to be more sustainable. These conditions increase the pressure on organizations to use resources wisely and reduce the size of the workforce. At the same time, clients are demanding that health service providers improve the quality of their services.
  9. 9. A Quick Look at Your Current HRD System       5. Are employees routinely considered for job vacancies and other opportunities for promotion?       4. Are job descriptions up-to-date and readily available to all employees?       3. Is the supervisor's role valued and supported by the organization?       2. Do employees view performance appraisals as an opportunity to learn about their skills and competencies and discuss future plans?       1. Do employees understand how their work specifically contributes to the mission and goals of the organization? Some- times No Yes Question Human Resources Quiz for Managers
  10. 10.       13. Can your organization take on new objectives or tasks with cooperation from everyone?       12. Do managers spend less than 10% of their time dealing with grievances?       11. Do employees come to work on time and work productively for the full work day?       10. Does your organization have a spirit of achievement and high performance?       9. Does your organization have strategies to provide meaningful jobs?       8. Can your organization engage in long-range planning, knowing it has or can develop the human resources required?       7. Does your organization have a clear system for managing volunteers? Sometimes No   Yes 6. Do employees understand the organization's policies on salaries and benefits and consider them fair and equitable?
  11. 11. Focusing on HRD at the Organizational Level 1. Improves equity between employee compensation and level of responsibility 2. Helps employees understand how their work relates to the mission and values of the organization 3. Helps employees feel more highly motivated 4. Increases employee job satisfaction 1. Increases the organization's capacity to achieve its goals 2. Increases the level of employee performance 3. Uses employee skills and knowledge efficiently 4. Saves costs through the improved efficiency and productivity of workers 5. Improves the organization's ability to manage change To the Employee To the Organization Benefits of Establishing a Strong HRD System
  12. 12. When working to establish a strong HRD system in your organization, there are several key issues you should consider. These include: Expanding the role of HRD in the organization; Encouraging human resources leadership at the organizational level; Developing and maintaining a performance management system; Establishing a responsive supervisory system; Investing in training.
  13. 13. 1. Create an HRM Section Medical Superintendent DMS Unit Incharge HRM Specialist Unit Incharge Employees Employees Employees
  14. 14. 2. Employee records Employee records serve as a useful assessment tool to diagnose HRM related problems in Health Organization. Record keeping should be such that sorting and retrieval of necessary information should be fast.
  15. 15. What Is People Data? Two aspects of people data: What information do people have that you need? How can you get that information quickly? How are people doing? Are employees engaged in work? Are organizational goals being Met?
  16. 16. Personal particulars Chronological record of qualifications earned Job Description Performance in terms of tasks achieved Unauthorized Leaves Penalties Previous employment particulars with special reference to cause of leaving. Salary Record
  17. 17. Get Questions Answered Today If I knew _____________ , then I could improve ___________. ?
  18. 18. If I knew what opportunities existed to improve performance , then I could act on them.
  19. 19. Renegotiate for excellence and innovation by engaging or energizing everyone Solve problems and minimize downtime; assure compliance What you do Relationships are constantly renegotiated Assets are controlled Implications Instant awareness with today’s data to solve today’s problems AND pursue future opportunities Obtain data from the past (benchmarking) to solve last year’s problems Use of data Key Assets Goal Criteria Relationships with employees are assets Employees are assets Pursue opportunities Solve problems Enterprise Excellence (EE) and optimized relationships Six Sigma and management of quality
  20. 20. 3. Analyze the HRM Data Which is the most troubled area? WHO needs WHAT in terms of training, development? WHO needs CHANGE?
  21. 21. 4. Plan your HRM Strategy Depending on the overall picture of areas requiring urgent intervention and those requiring long term strategy, build your comprehensive HRM Plan.