1. Ray Palen
16020 Magnolia Hill Street
Clermont, FL 34714
(352)988-5595
rpalen6@cfl.rr.com
SUMMARY
Seasoned Human Resources/Organizational Development professional with
over 25 + years of international and national experience coupled with a
lifetime of theatrical/creative work. Strengths in management, guest
engagement and customer service, directing, performing, casting,
budgeting, marketing, talent development, mentoring, plus boundless
creativity and limitless imagination.
EXPERIENCE
Walt Disney Corporation (2013 - present)
Walt Disney World - Vacation Planner
Magic Kingdom (June 2015 - present)
• Guest engagement and experience
• Using multiple resources to provide best fit tickets for WDW Guests
• Troubleshooting and problem solving
• Modeling the Four Key Basics in every Guest transaction
• Awarded Confirmation of Excellence Award for 3rd Qtr FY 2016 in recognition
of outstanding job performance, service, quality and dedication to the philosophy
and tradition of Walt Disney World resort
The Disney Store – Seasonal Retail Associate
Roosevelt Field, Garden City, NY (September 2014 - June 2015)
Broadway Mall, Hicksville, NY (November, 2013 – January, 2014)
• Responsible for all aspects of Retail Services
• Guest engagement
• Assuring that guest experience is a positive one
• Cashier, inventory, stocking and loss prevention
• Awarded Be Our Guest award for recognition of outstanding customer service
The Minstrel Players - Executive Producer (www.minstrelplayers.org)
1999 – 2015, Northport Village, NY
• Handle all aspects of running full-scale theatrical productions for a Semi-
Professional Non-Equity Community Theatre group performing 4 - 6 main stage
productions annually
• Responsible for 100+ actors/crew in a typical season
• Sales, marketing and promotions for a Not-For-Profit organization
• Budgeting (up to 10K per production) while annually taking in at least 20% over
total cost of expenditures
• Grant writing for State and Federal funding

2. • Primary stage director of most productions
- 2 -
• Talent Director responsible for casting and hiring of on-stage and back-stage
talent; focus on building and creating a theatre troupe through strict talent
acquisition and retention processes
• Manage Technical crew and oversee set construction, lighting, sound, special
effects, costumes and props as well as budgets for all applicable costs
• Founder Director of Minstrel Academy Drama program and primary Instructor
running year-round workshops and Drama classes for youth through adult
students
HUMAN RESOURCES EXPERIENCE:
A Seasoned Human Resources Professional/SPHR with hands-on corporate
experience over a broad range of industries (Financial Services,
Manufacturing, Healthcare, Airlines, Food Service, Consumer Products &
Electronics and Media).
Companies: HSBC Bank, American Airlines, Roslyn National Mortgage Corporation,
Long Island Savings Bank, Esselte Pendaflex, Equitable Bag Corporation, Winthrop
Hospital, Leviton Manufacturing
Acting/Directing Theater Experience:
Involvement in hundreds of productions. More specific information, including headshot
and acting resume, are available upon request.
Teaching Minstrel Academy, Founder/Director/Instructor
Northport Village, NY (2014 - Present)
Classes include: Adult Drama, Youth Drama, Improv, Scene Study,
Introduction to Shakespeare
Head of Drama Program, Dance Pointe Performing Arts Center
Selden, NY (2010 – 2014) Teacher Ages 5 - Adult
Head of Drama Program, Inspirations Fine Arts Academy
Selden, NY (2008 – 2010)
Education Graduate of the American Academy of Dramatic Arts (NYC)
Graduate of St. John’s University (Communications/Business
Degree)
Other Experience Radio Disc Jockey/Sportscaster (WSJU and WBAB)
Call Center Specialist (WBAB)
Network Television Spot Sales Assistant (Katz Communications)
Professionally trained singer – student of both actor/singer Allan -
Jones and Broadway/Soap star Ron Raines