Rashid Ibrahim is a multi-lingual IT professional with extensive experience managing technical teams and international telecommunications networks. He has lived and worked in the UK, USA, Malawi, Tanzania and India. Most recently, he was Senior Manager of Network Capacity Planning at Travelport Inc. where he developed capital expenditure plans and managed a team supporting airline and travel agency customers. He holds an MBA in Business Administration and is seeking a new technical leadership position.

1. Rashid Ibrahim
London, Hounslow, UK TW5 9TU Tel: +44 7502 385875 Email:RashidMIbrahim786@gmail.com
PERSONAL PROFILE
I am a multi-lingual Information Technology professional, specialising in International
Telecommunications. Offering extensive technical and managerial experience in the travel and
transport industry in a variety of leadership positions, both in UK and USA. Also have lived in Malawi,
Tanzania and India. Experience includes supporting international customers, managing technical
teams in very high computing transactions, in an ITIL based Data Center and Telecommunication
network environments. After being made redundant due to business restructuring, I have returned to
the UK. Currently I am seeking a challenge and employment in a technical leadership position. I am
able and willing to relocate or travel.
SKILLS
Excellent IT skills and technical
knowledge including MS Office,
Visio, Open Office and Internet
Web based applications
Commitment to keep up to date
with IT trends and developments
Business focused
Strong decision making and
problem solving skills
Customer orientated
Excellent communication and
presentation skills
Project management skills with
the ability to work within a
budget and timely delivery
Analytical skills
Good negotiating skills
Risk averse
Effective planning and
organisational skills
Ability to work under pressure
and to deadlines
Adaptable to change
Out of the box thinker
Team player
EMPLOYMENT HISTORY
TRAVELPORT Inc. (Galileo, subsidiary of British Airways) UK and USA 1990 - 2013
SENIOR MANAGER - NETWORK CAPACITY PLANNING Denver, USA 2007 - 2013
 Development of Capital Expenditure Plan (USD20m+ per annum)
 Preparing and presenting to CxO level executives, of business cases to support funding
approvals for procurement of hardware upgrades and services
 Implementing the systems and processes to develop performance data gathering on various IBM
and non IBM mainframes and international network supporting airline and travel agency
customers locations’ (30,000+), in over 120 countries
 Developing SLA with various suppliers (SITA, Equant, IBM, BT, ATT, Verizon,, CISCO; NorTel)
 Chairing monthly SLA and performance meetings with various suppliers
 Managing a team of 6 plus contract staff and service suppliers in the project delivery of capacity
upgrades in timely manner
SENIOR MANAGER - NETWORK DEVELOPMENT Denver, USA 2000 – 2007
 Developing network strategy and implemented revised TCP / IP based networks for 1400
locations in Netherlands, resulting in annual savings of USD2m. This was supported on a new
high speed network infrastructure from Denver (USA) to London, Rome, Amsterdam and Zurich
 Program Manager and Chairperson duties of various Project Boards
Asset Business Development re-engineering contract negotiation cost avoidance employee coaching facility finance accounting multi-site operations operational budget participative ROI ROE ROA
start-up training and development cisco juniper timeplex voip dataswitch concord Dynatech green field planning international networks capital SNA HDLC X25 ALS SLC protocols OC12 OC48 OC192

2. Rashid Ibrahim
London, Hounslow, UK TW5 9TU Tel: +44 7502 385875 Email:RashidMIbrahim786@gmail.com
 Collaboration with various CxO level executives, justification, funding, (CAPEX USD10M+ /
REVEX USD2M)
 Issuing Statement of Technical Requirements, RFI / RFQ / and evaluating responses
 Procuring and implementing business continuance Dual Data Center and Network hardware from
various international IT suppliers (IBM, SITA, BT, Sprint, SwissCom, Telecom Italia, Dutch PTT)
NETWORK CAPACITY & PERFORMANCE MANAGER Swindon UK / Denver, USA 1993 - 2000
 Forming a Network Performance and Capacity Management function for a new IT Data Center
 Recruitment, development, coaching and management of 6 staff team members
 Developing processes, procuring various network performance management systems
 Reporting of Availability, Performance and Data Center and international network capacity
 Replicating this function in the new Data Center
 Relocating the function and some team members, as part of Data Center relocation from
Swindon, UK to Denver, Colorado, USA
NETWORK OPERATIONS & SUPPORT MANAGER Swindon, UK 1990 - 1993
 Forming and leading the initial support start up team in green field environment providing 2nd and
3rd level (24x7x365) network support in Europe, Middle East and Africa (EMEA)
 Outsourcing and negotiating international network / point of sale travel agency computer
workstations and printers, negotiating IT service contracts with Telecoms network service
providers in Germany, France, and Spain
 Implementing systems, processes and reporting dealing with Incident, Change, Project delivery,
and customer service level agreements
BRITISH AIRWAYS (BA) plc. London Heathrow, UK 12 years
I held various engineering, supervisory and management positions, including - International
Operations & Support Manager (100+ technical staff), Senior & Principal Technical Officer, Technical
Consultant in Data Center and Networks Center, (24x7x365 Operational Support), Engineering
Supervisor – London Heathrow, Gatwick airport, and London Cargo Terminal.
EDUCATION
 MBA - Business Administration (Finance) - Colorado State University Denver, CO. USA
 DMS - CNAA Post Grad. Diploma (Gen. Mgmt) - Thames Valley University, UK
 HNC - National Certificate (Computer Engineering) - Thames Valley University, UK
 OND - Ordinary National Diploma (Electronics) - West London Thames College, UK
 ITIL Foundation (V.3) at Travelport, Putting Customer and People First, Making It Happen at
British Airways
REFERENCES AVAILABLE ON REQUEST
Asset Business Development re-engineering contract negotiation cost avoidance employee coaching facility finance accounting multi-site operations operational budget participative ROI ROE ROA
start-up training and development cisco juniper timeplex voip dataswitch concord Dynatech green field planning international networks capital SNA HDLC X25 ALS SLC protocols OC12 OC48 OC192