1. Certificate of Attainment
This certifies that RAPHAEL IHEANACHO started the Communication, Influence and Teams
course on 27th November 2015 and has completed the following training.
SECTION DATE COMPLETED MODULE(S) TIME SPENT
Introduction
30th November 2015 Introduction 39 minutes
Communication
30th November 2015
30th November 2015
30th November 2015
30th November 2015
30th November 2015
The Importance of Communication
Wants and Needs
Open and Closed Questions
Introverts and Extroverts Introduction
Identifying Introverts and Extroverts
21 minutes
49 minutes
51 minutes
18 minutes
24 minutes

2. 2nd December 2015
2nd December 2015
2nd December 2015
2nd December 2015
10th December 2015
2nd December 2015
8th December 2015
10th December 2015
10th December 2015
10th December 2015
10th December 2015
10th December 2015
10th December 2015
Adapting Your Style to Introverts and Extroverts
Intro to Listening
The Importance of Listening
Problems With Listening
Active Listening
Importance of Body Language
Body Language for Active Listening
How to Interpret Body Language
Applying Body Language
The Emotions of Communication
Emotional Awareness
The Four Worlds
Section Two Plenary
60 minutes
24 minutes
9 minutes
30 minutes
38 minutes
44 minutes
25 minutes
41 minutes
60 minutes
5 minutes
29 minutes
39 minutes
7 minutes
Influence
15th December 2015
16th December 2015
16th December 2015
16th December 2015
Introduction to Influence
Positive First Impressions
Positive Emailing
Influence Stems from Power and Empathy
19 minutes
28 minutes
11 minutes
30 minutes

3. 16th December 2015
16th December 2015
16th December 2015
18th December 2015
6th January 2016
6th January 2016
7th January 2016
7th January 2016
7th January 2016
7th January 2016
7th January 2016
8th January 2016
8th January 2016
Power
Empathy
Consistency and Commitment
The Four-Stage Model
Techniques of Influence
Influencing Behaviours
Powers of Influence
The Three Marketing Principles
Overusing Influence
Credibility
Promoting Credibility
Presenting Understanding
Section Three Plenary
42 minutes
32 minutes
40 minutes
38 minutes
36 minutes
41 minutes
60 minutes
60 minutes
1 minutes
0 minutes
28 minutes
45 minutes
8 minutes
Teamwork
8th January 2016
8th January 2016
8th January 2016
11th January 2016
11th January 2016
Why Teamwork?
Understanding Teams
Working Well in Teams
Introduction to Running a Team
Three Types of Teammates
4 minutes
49 minutes
13 minutes
5 minutes
40 minutes

4. 11th January 2016
12th January 2016
12th January 2016
12th January 2016
12th January 2016
12th January 2016
12th January 2016
12th January 2016
The Four-Stage Model
Identifying Conflict
Recognising and Minimising Types of Conflict
Benefit from Team Conflict
Team Communication - Introduction
Communication Breakdown
Maximise Meetings
Section Four Plenary
47 minutes
8 minutes
33 minutes
26 minutes
4 minutes
21 minutes
12 minutes
24 minutes
Further Communication Tips
13th January 2016
13th January 2016
13th January 2016
Team Rapport Introduction
Rapport in Teams
How Communication Changes
3 minutes
40 minutes
8 minutes
Outro
13th January 2016
13th January 2016
Communicating with Yourself
Course plenary
26 minutes
22 minutes
OVERALL 13th January 2016 54/54 modules 1542 minutes

5. Marc Zao-Sanders
Director, Skillsology