Rami Abd El-moneim Mohamed Ahmed Awad is an automotive engineer living in Cairo, Egypt. He received a Bachelor's degree in automotive engineering in 2008. He has over 10 years of experience working in technical roles for automotive companies in Egypt such as Citroen, Aston Martin, and Great Wall Motors. He has extensive training and experience in vehicle diagnosis, technical support, warranty claims processing, and customer service. He is currently a senior technical advisor for Citroen in Egypt.

1. Personal Details:
 Full-Name: Rami Abd El-moneim Mohamed Ahmed Awad.
 Address : El sheik Zaid – Cairo, EGYPT
 Mobile Phone:(+20)01226444222
 E-mail : ramy.awd@gmail.com
 Date of birth : 04 / 11 / 1984
Qualifications
 Bachelor Degree in Automotive and Tractors Engineering Faculty of
Mattarya, Helwan University Egypt in 2008.
Present and Previous Employment
1. Senior Technical Advisor Work at:
CITROЁN & DS EZZ EL ARAB Headquarter Egypt.
 Address: 28 desert road Abu rawash, Cairo.
 Start from:6/2012 (3years of experience).
 My experience gained in the post includes:
- Assist service manager with complexdiagnosis and customer advice.

2. - Prepared the regular service package and action planefor service.
- Preparation technical reportsfor warranty requirement, technical
feedback and technical support.
- Performingrecall campaigns.
- Handlingcustomer complains.
- Create pleasant work atmosphere.
2. Technical support Aston Martine Egypt from 03/11/2015
3. Service advisor / team leader work at :
CITROЁN and Great Wall motors EZZ EL ARAB.
 Address: 1 km agriculture road, Alexandria.
 Start from:1/2009 to 6/2012 (morethan 3 years of experience).
 My experience gained in the post includes:
- Monitoringof technicians.
- Determinethe training need for technicians to keep improvingtheir
skills.
- Explain all technical information to technicians.
- Trouble shooter.
Training and Courses Attended
Citroen course:
- Consultanttechnician six weeks training courseheld by the Citroën
center in Cairo – Egypt(May/July2009).

3. - CITROEN DS5, EP6-EP^DTTechnicalarchitecture training
(15/10/2012-18/10/2012).
- C-ELYSEE Technical Training(23/4/2013 -24/04/2013).
- Petrol engine (7/10/2013-10/10/2013).
- The warranty at the core of management(26/5/2014 -29/5/2014).
- ABS, EBD, ESP presentation and airbag (24/2/2014-27/2/2014).
- SALESIAN INSTITUTE ‘DON BOSCO’
From 10 June2006 -30August2006
- A-partBosch :
30 June2007 -2 July 2007 AutomotiveElectric(EL 1).
3 July 2007 – 5 July 2007 AutomotiveElectric(EL 2).
7 July 200 7 - 11 July2007 Ignition System (JET1).
12July2007-17 July2007MotronicJET4 (L).
- EZZ Elarab AutomotiveCO. In (jeep-Chrysler-dodge)diagnosis17
August2008 – 15 September
References
 Mr. Mohamed Ghazy: (CITROËN After sales Manager).
Mobile: +201003737202
 Mr. Zain abd Shafy: (CITROËN Egypt service Manager).
Mobile: +01094677143