Ramona Schuler is seeking a position that utilizes her extensive experience in mortgage servicing and housing education. She has over 10 years of experience in mortgage loan processing, servicing, and counseling roles. Most recently, she worked as a Mortgage Servicing Specialist for HSBC Mortgage Services, where she serviced over 200 accounts monthly, counseled borrowers, and helped determine resolutions to prevent default. She also has experience working for several other mortgage and title companies in roles such as mortgage loan processor, title processor, and housing education coordinator.

1. RAMONA SCHULER
5703 Bratton Drive Temple Terrace FL 33617 | Mobtr58@gmail.com | (813)294-4961
OBJECTIVE To acquire a position with a progressive companythatwill utilize my extensive experience
and knowledge. Strong background developed in Mortgage Servicing and Housing
Education.Emphasis on resolution ofissues and concerns utilizing clear communication
and organizational skills. Lead and organized team participation in companyphilanthropic
events
EXPERIENCE HSBC MORTGAGE SERVICES, BRANDON, FL
MORTGAGE SERVICING SPECIALIST AUGUST 2006-MARCH 2016
Serviced over 200 assigned accounts monthlyas SPOC (Single Pointof Contact).
Developed relationships with Borrowers for accounts thatwere in a delinquent status of31
days or more or current. Counseled,discussed,and reviewed interestrates,escrow
accounts,and financial information to help determine resolution for Borrowers.Accepted
direct inbound calls,and made directoutbound calls to obtain contact with Borrowers to
maintain relationships,and prevent default. Utilized ACH system for payments,Fastdata,
MARS, and Reverse 411.com as tools to help locate Borrowers.Educated Borrowers about
utilization of exit strategies ofDeed in Lieu of Foreclosure and ShortSale.
SIGNATURE MORTGAGE(COMPANY DISSOLVED) TAMPA, FL
MORTGAGE LOAN PROCESSOR APRIL 2006-JUNE 2006
Reviewed loan applications after Mortgage Brokers submitted for correspondentlenders.
Submitted applications and file information to lenders and worked directlywith Lenders,
Appraisers,Title companies,and Realtors to see loans through to final closing. Worked with
Lenders to insure thatHome Equity Loans and Lines ofCreditwere correct as submitted by
Broker.
BAYSHORE TITLE COMPANY TAMPA, FL
TITLE PROCESSOR MARCH 2005-APRIL 2006
Preparing title commitments,working directlywith Buyers, Sellers,Realtors,Surveyors,
Lenders,and Insurance companies.Scheduled closings for Closers,and prepared closing
packages.Utilized Closer's Choice and FAST computer programs.
WELLS FARGO HOME MORTGAGE COMPANY CLEARWATER, FL
MORTGAGE LOAN PROCESSOR DECEMBER 2001-MARCH 2005
Accepting mortgage applications via Powerlink from Loan Officers.Prepared loan packages
for applicants and mailed items as required. Formulated Borrower's income,debts,assets,
loan to value, and debt ratios for underwriting approval.Ordered title work, homeowner's
insurance,and worked loan(s) until closed.Also worked with Home Equity Departmentand
Builders to see applications through to a proper loan closing.
EDUCATION AUSTIN COMMUNITY COLLEGE, AUSTIN, TX
BENNETT COLLEGE, GREENSBORO, NC
DE ANZA COMMUNITY COLLEGE, CUPERTINO, CA
ANNUAL CERTIFICATION(S) FOR BANKING AND LENDING

2. PAGE 2
ADDITIONAL
RELEVANT
EXPERIENCE
HOUSING EDUCATION COORDINATOR FOR CONSUMER CREDIT COUNSELING
SERVICE, TAMPA, FL
LOAN PROCESSOR AND HOUSING EDUCATION REP FOR TAMPA BAY CDC,
CLEARWATER, FL
MORTGAGE LOAN SERVICER FOR BAY FINANCIAL SAVINGS BANK, TAMPA, FL
SENIOR LOAN DOCUMENT SPECIALIST, TAMPA, FL-ASSISTANT MORTGAGE LOAN
ACCOUNT EXECUTIVE, TAMPA, FL
SENIOR MORTGAGE LOAN PROCESSOR, DALLAS, TX-SENIOR EDUCATION FINANCE
CUSTOMER SERVICE REP, AUSTIN, TX
SENIOR MORTGAGE CUSTOMER SERVICE REP, AUSTIN, TX ALL FOR BANK OF
AMERICA MORTGAGE FORMERLY NATIONS BANC MORTGAGE