Tokyo Release.pdf

Take a look at the Tokyo
release platform features
Episode 94
Chuck Tomasi
Sr. Developer Advocate
ServiceNow
Jeremy Duncan
Platform Architect
ServiceNow
TechNow
The web series for ServiceNow admins, builders and
developers on a variety of Now Platform topics

© 2022 ServiceNow, Inc. All Rights Reserved. 2
This presentation may contain “forward-looking” statements that are based on our beliefs and
assumptions and on information currently available to us only as of the date of this presentation.
Forward-looking statements involve known and unknown risks, uncertainties, and other factors that
may cause actual results to differ materially from those expected or implied by the forward-looking
statements. Further information on these and other factors that could cause or contribute to such
differences include, but are not limited to, those discussed in the section titled “Risk Factors,” set forth
in our most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q and in our other
Securities and Exchange Commission filings. We cannot guarantee that we will achieve the plans,
intentions, or expectations disclosed in our forward‐looking statements, and you should not place
undue reliance on our forward‐looking statements. The information on new products, features, or
functionality is intended to outline our general product direction and should not be relied upon in
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any contract, and is not a commitment, promise, or legal obligation to deliver any material, code,
or functionality. The development, release, and timing of any features or functionality described
for our products remains at our sole discretion. We undertake no obligation, and do not intend,
to update the forward-looking statements.
Safe harbor notice for forward-looking statements

Chuck Tomasi
• Senior Developer Advocate
• 40 years IT experience
– Software developer, PM, IT manager
• ServiceNow customer 2008-2010
• ServiceNow since 2010
– PS implementations, enablement, and pre-sales
• First Innovation of the Year Award @K10
• Co-host of TechNow since 2013
• Live Coding Happy Hour co-host
• ServiceNow Community leader
• Hobbies:
– Podcasting, golf, skiing, martial arts, cosplay, karaoke

Jeremy Duncan
• Platform Architect at ServiceNow
• 16 years of experience as enterprise engineer/architect
• ServiceNow experience since 2011 (pre-Aspen)
• Enterprise, federal and commercial implementations
• ServiceNow Certified Master Architect
• Degree: BBA in IS at MTSU
• Personal
– Reserve police officer and camping with
wife and kids

Agenda
• App Engine
• Automation Engine
• Next Experience/UI Builder
• Development and configuration
• Mobile
• Workflow and integrations
• Authentication
• Random cool stuff
• Q&A
Note: Ask a question in the Q&A – if we cannot
answer it live, we’ll post answers on the community
devlink.sn/technow (Ep 94)

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Now Platform Tokyo
release features

Flow integration to Table Builder
• Guided experience in the
context of the table
• Intuitive, user-friendly
experience for low-code
users
• Compete with other low-
code platforms
$

Formula Builder
• Excel-like formulas in place of script
• Easier transition for Excel fans
• Plugin: com.glide.formula
• Functions defined in
sys_transform_function

Template sharing
• Control use of custom or
out-of-the-box templates
to create new apps
• Share with specific users,
groups, or everyone
• First of the “template
governance” features
$

Email notification authoring
• Low-code users can
create notifications in
the same notification
table as other platform
notifications
• Trigger these
notifications from flows
with the Send
Notification action
$

App Engine Management Center
• Assess and reduce potential
risks of applications and
deployment sprawl
• Track adoption and identify
bottlenecks in deployments
• Configure pipelines for
multiple deployment
processes
$

Automation Center
• Central governance of
automation requests
and implementations
• Show business value
by showing CIO ROI
against defined goals
• Additionally support UI
Path robot executions
• REST API available
/sn_ac/auto/rpa
$

Document Intelligence
• Human assisted
document parsing of
structured documents
• Tables and lists
included
• Consume the parsed
data in a flow with
OOB actions and
templates
$

MID clustering
• Support for MID clustering
within Integration Hub
• Available when using
Credential Alias or Inline

PowerShell step improvements
• Write-SNCLog API to
write messages to the
MID log
• PowerShell credential
testing
$

REST step improvements
• Multipart
attachments
• Override filename
and MIME type
• Multiple headers
w/same key
• Dynamic base URL
$

Connection override in data sources
• No more pre-script in
the scheduled import
• Available in:
– Data source
– Scheduled import
– Integration Hub
Import

Integration Hub Import mapping improvements
• No need to rebuild the
entire map
• Warnings/refresh when
source or target
changes
• Match a reference
field by something
other than display
value
• Source/target fields
are sorted A-Z
$

Debug dashboard
Brings more focus to
• Usage
• Flow executions
• MID executions
• No module available (yet)
/now/fdih-dashboards/home
Plugin: com.glide.hub.debug.dashboard
$

Condition builder
• Available as a standard
component
• Add to pages in UIB
• Predefine queries
• Lots of properties

Email client
• Single component for mini-
composer and general
composer
• Show/hide email details

User presence
• See who is accessing
the same record
• Parity with UI16
• CTI and email
connectivity

Lists
• Access the condition
builder in reference
and picker lists

Tab enhancements
• Multiple tab types
available to tab
component
• Conditionally
rendered tabs
• Vertical tabs

Multi-lingual notification support
• Create translated
“versions” of email
notifications,
templates, and layouts
• Each recipient is sent
a message in their
preferred language
(if available)
• Translation request
system built-in

Notification dynamic translations
• Recipients may
receive emails in their
preferred language
• Plugin: Glide
Notification Translation
• Requires Plugin:
Dynamic Translations
$

S/MIME support for inbound/outbound email
• Enables sending and
receiving of encrypted
emails using S/MIME
protocol
• Available from the
classic email client and
outbound notifications
• Plugin: S/MIME Email

Guided Setup
• Create Guided Setup
experiences for any app
• Improved experience
for app on-boarding

ATF Test Generation and Cloud Runner
• Accelerate testing with AI-
powered regression test generation
• Simplify the execution of
automated testing with hosted headless
testing
• Reduce the time developers spend
on testing app quality and stability

Admin Center
• Receive personalized
application recommendations
based on instance maturity
• Gain complete application
entitlement visibility
• Simplify application installation
and configuration with a guided
experience

Adaptive auth enhancements for mobile
• Support mobile access in an IP access-controlled instance
• Requires adaptive authentication
• User must pre-register devices

Mobile Card Builder updates
• Configure icon
elements, video
elements, and
background images
on containers
• Scalable font sizes for
accessibility
• New card templates

Flow Designer and
Process Automation
Designer

PAD/Playbook updates
• OOB activities for
DocuSign, Adobe Sign,
Teams, and Slack
(more to come)
• Improved
performance with
Proxied Data Broker
feature
• Improved efficiency
with auto-advance
steps and stages
• Improved activities
properties sidepanel

Read-only roles in Flow Designer
• Enables a user to launch Flow Designer and
Action Designer to view the configuration
and execution details of flows, subflows,
and actions
• “Writable” buttons/actions are removed
fd_read
fd_read_flows fd_read_actions
fd_read_operations

More Flow Designer updates
• Flow Diagramming new featurs
– Inbound email
– Service catalog
– SLA Task
– Do the following in parallel
– Set flow variables
• ScriptableFlowRunner API updates
– withRoles()
– asUser()

Decision Builder
• Export/Edit in Excel
• Decision rule view

Step picker layout
• Less “scanning” for what you need

Information security pages
• Generate CSR
• Select ciphers on the TLS settings page
• Use preferred CA on SYOC pages
• Plugin: ServiceNow Infrastructure
Security Settings

IDP support for custom URLs
• Go to a specific custom URL and be redirected to a specific IDP
• Keeps things seamless when you have multiple IDPs and multiple custom URLs
• Requires both Multi-SSO and Customer URL plugins

OAuth support for end-user non-admin users
• Enable “personal” OAuth tokens
for the logged in user
• Enhanced GlideOAuthClient
scriptable API
• Added “personal” parameter to
support request OAuth tokens
• New personal column in OAuth
Requestor Profile

Log protection
• Provides trusted
(immutable) tables
• Combinations of block
and log attempts
• Note: only applies to
OOB tracked tables
and their extensions
Plugin: Protected Tables

Data filtration
• Complements ACLs
• Declarative on groups,
IP addresses and more
• No scripting allowed
• Default deny model
• Same APIs available,
e.g., gr.canRead()
• Runs BEFORE ACLs
Plugin: Data Filtration

IPv6 Support
• Dictionary attribute on
ip_addr field type
• Display canonical or
expanded
• Log files
• IPAddress scriptable
API replaces
sncIPAddressV4 and
sncIPAddressV6

SCIM support (provider and client)
• Common user schema and extension model using HTTP (easier user management)
• Scriptable APIs with SCIM2Client

GraphQL streaming directive support
• Improve time to interaction
(when a user can first interact
with a page)
• Different flavor of @defer.
@stream can take advantage
of list fields
HTTP headers must include
Accept: multipart/mixed

Upgrade plans
• Package skips and
customizations into global
apps and app
customizations
• Define applications and
versions to include in the
upgrade plan
• Use the upgrade plan to
automate and optimize
during upgrade

ECMAScript 2021 (ES6+)
let tokyoRelease = (currentVersion = "ES5") => {
return `We now support ${currentVersion}!!`;
}
tokyoRelease("ES6+");

Poll question
Which new Tokyo feature set shown today is your favorite?
• App Engine
• Automation Engine
• Next Experience/UI Builder
• Development and configuration
• Mobile
• Workflow and integrations
• Authentication
• Random cool stuff
• ECMAScript 2021

What’s next?
Upgrade your PDI
1
Check out the docs
2
Explore Tokyo
3

Q&A
Thank you for joining us
Unanswered questions will be responded to at
https://devlink.sn/tn94blog
Chuck Tomasi
Sr. Developer Advocate
ServiceNow
Jeremy Duncan
Platform Architect
ServiceNow

On-demand
webinars
Check out our on-demand webinars at
www.servicenow.com/events/on-demand-webinars.html

Tokyo Release.pdf

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