process of cabin crew interview

1. HOW TO GET READY FOR CABIN CREW
INTERVIEW |ALL AIRWAYS |WHAT TO
WEAR ON OPEN DAY
Rajarajeswari Jagatheesan
HR Manager
AirCrews Aviation Pvt Ltd
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2. HEADLINES
 The background
 Minimum requirements
 Current opportunities
 The Open Day
 Waiting for a phone call or email
 The Assessment Day
 The Final Interview
 Sending photo’s
 Medical tests

3. HISTORY
History
Qatar Airways is one of the world’s fastest
growing airlines. It started life in its
present form in 1997 and now flies to over
150 destinations with a fleet of 184
aircraft. This year, Qatar Airways was
named as the Skytrax ‘World’s Best
Airline’. Its cabin crew have received
multiple awards and the airline is lauded
for its luxurious cabin interiors and service.
For lots more information about Qatar
Airways, check out this essential guide.
Qatar Airways has a fleet of 184 aircraft.
The average age is just five years – one of
the youngest aircraft fleets in the world.
Photo Credit: Qatar Airways

4. 1. THE BACKGROUND
Future opportunities
As a Qatar Airways cabin crew, you’ll receive some of the best and most
comprehensive training in the industry. Taking your career further, you’ll
find employers will look up to your level of experience and
knowledge. Having worked for Qatar Airways, new doors will open for you
in roles within the aviation industry as well as in hospitality and similar
careers.
Employers will appreciate your work ethic, in the knowledge that Qatar
Airways cabin crew are expected to work very hard. That being said, the
airline will provide a generous pay and benefits package along with
company provided accommodation. On top of heavily discounted flights,
you’ll also receive one free flight to your home country every year.
Work conditions
On the flipside, some of the negative work conditions at Qatar Airways have
been well documented – independent human rights groups have criticised
the airline for its treatment of staff (particularly female cabin crew). Qatar
Airways says these issues have been addressed although some ex-Qatar
crew still claim that life at the airline can be difficult.
More details about the accusations (and Qatar Airways response) can be
found here.
Nonetheless, many cabin crew go on to have an enjoyable and satisfying
career with the airline. Should you be offered a job with Qatar Airways, we
suggest carefully reviewing the terms of employment to ensure the offer
meets your needs and you are completely happy with what will be asked of
you.

5. 2. MINIMUM REQUIREMENTS
The criteria listed below are the absolute minimum required to join
Qatar Airways as cabin crew:
At least 21 years of age
Able to reach 212cm (this can achieve on tip toes)
Fluent in written and spoken English (a second language, especially
Arabic is desirable)
Minimum High School education
‘Excellent’ health and fitness
As all Qatar Airways cabin crew are based in Doha, you’ll also need
to be willing to relocate and live in Qatar. Finally, the airline says it
looks for candidates with an “outgoing personality” who have “good
interpersonal skills.”
Qatar Airways recruits cabin crew from around the world and you
can attend an Open Day in any country or city that is advertised –
you do not need to be from that country to take part.
However, be aware that Qatar Airways carefully chooses Open Day
locations based on what nationalities they desire at the time (for
language skills, cultural awareness, etc).
All Qatar Airways cabin crew are based in Doha, the capital of
Qatar. The airline provides free accommodation to all cabin crew.
Photo Credit: Qatar Airways

6. SELECTION CRITERIA
One of the least understood parts of the Qatar Airways
recruitment process is the selection criteria that
recruiters use to initially shortlist candidates. It’s an
incredibly subjective process that can be highly
dependent on the recruiter that reviews your resume.
It’s important to note that your skills, experience and
presentation are still very important but unlike many
other airlines, these are not the only deciding
factors. Recruiters are given specific instructions about
what type of candidate they are looking for on any
particular day – factors include gender, age, nationality,
language skills, height and weight.
There is also the Qatar Airways ‘X’ factor – candidates
that recruiters believe will be able to work well in the
unique corporate culture of the airline. This is
incredibly subjective and recruiters are given a high
level of autonomy in their decisions.

7. 3. CURRENT OPPORUNITIES
Due to the ongoing COVID-19 pandemic, Qatar
Airways has currently suspended all cabin crew
recruitment activity. Use the guide below to learn
more about the process and prepare yourself for
when recruitment does resume.
We’ll regularly review career opportunities and
update this post as soon as we learn more (Last
updated: May 29)
Existing cabin crew
Qatar Airways sometimes advertises for ‘existing
cabin crew’ and offers a separate application
process. If you already work as cabin crew or have
done the job with a different airline in the past, this
can be a tempting way to apply for the role with
Qatar.
Be warned, however – it is incredibly rare for
recruiters to respond to candidates who apply
online for the ‘existing cabin crew’
position. Although it might be worth submitting
your application online, you can still attend any
Open Day of your choosing.

8. ONLINE APPLICATION
On the official Qatar Airways careers website, you might notice that you can apply for the cabin
crew role online. There is no requirement to submit an online application – you can simply turn up
at an Open Day without an invitation. If you choose to apply online then you might receive an
invitation to attend an Open Day.
Receiving an invitation is for the Open Day only – you will be treated like any other candidate and
there is no guarantee that you will be selected to take part in the Assessment Day.
Qatar Airways has won award after award for its luxurious cabins and service. Photo Credit: Qatar
Airways

9. 4. THE OPEN DAY
Although Qatar Airways advertises these events as Open Day’s this isn’t an opportunity to learn
more about the airline or find out whether this is the career for you. This is purely a recruitment
event which can be incredibly cut throat in its approach. Nonetheless, you’ll meet a lot of
amazing people so take the time you find out more about the other candidates and enjoy the
experience.

10. OPEN DAY PROCESS
What happens
Here’s what happens:
You can turn up at any point between a set time period (this is normally 9am to 5pm but
times can vary).
Most candidates will make sure to turn up at the very start of the day – in some cases,
getting to the venue several hours early and forming a queue.
The event will be held in a conference room – two or more recruiters will sit behind desks
and meet each candidate individually.
You’ll wait outside until called forward. Once inside, you’ll hand over your documents to
a recruiter.
The recruiter will review your resume and you may be asked some short questions.
At this point, you will either be selected to take part in the Assessment Day or rejected.
Alternative Open Day
Some Open Day’s tell candidates to turn up at the venue at a fixed time – such as being at
the hotel by “9am strict.” At these Open Day’s the process is a little different. You’ll take
part in more activities as part of the shortlisting process and you’ll learn whether you will
be taken through to the next round.

11. Documents
You will need:
A copy of your resume / CV
One full-length photograph
One passport sized photograph
A copy of your highest education certificate
The full-length photograph and education certificate is
rarely asked for but you should have these with you just in
case.
Photograph Standards
You should be wearing professional business
attire (including a jacket and tie for men).
Stand facing straight on towards the camera, hands down
by your side (not held together).
You should be smiling with a large but natural smile
(ideally showing teeth).
To be taken against a light blue backdrop.
The full-length photograph should be sized: 6×4 inches
(15×10 cm). The passport sized photograph should be
sized: 45×35 mm (1.77×1.37 inches).
Presentation
Qatar Airways asks candidates to attend the Open Day in
‘formal business attire’. More details about what to wear
can be found here.

12. 5. WAITING FOR A PHONE CALL OR E- MAIL
Once you have handed over your documents and spoken with the recruiter, one of two
things will happen:
The recruiter will hand you a piece of paper with details of the Assessment Day. This acts
as your invitation. You will be asked to keep this to yourself and not show it to any of the
other candidates.
You will be told to expect an email or phone call at the end of the day, telling you whether
you’ve been shortlisted or not.
If you experience option 2, you will not receive an email or phone call. Unfortunately,
you have not been shortlisted and your application will not be progressed any
further. Having said that, we’ve recently heard of some candidates recieving emails with
an invite to the Open Day. This looks like a new change and we would recommend
keeping a close eye on your inbox just in case.
Some candidates will actually take a change of clothing with them to the Open Day so that
they can go through the process again (and hopefully meet with a different recruiter). The
selection is so subjective that this method can sometimes work.
Cabin crew are recruited from around the world. Qatar Airways sponsors employees
through the country’s visa system. Photo Credit: Qatar Airways

13. 6. THE ASSESSMENT DAY
The Assessment Day will normally be held the day
after the Open Day – so make sure you are
available for when you are shortlisted. You will be
given details about what documents to bring with
you. The dress standards are the same as the Open
Day.
You will be introduced to the airline and the role of
cabin crew with a short presentation. You’ll learn
about life in Qatar and have an opportunity to ask
questions. This can go on for some time – ensure
that you remain engaged and respectful of the
recruiters throughout the entire presentation.
Once this is over, you’ll be asked to take the ‘reach
test’ and complete an English test. Then you’ll be
split into groups to take part in group
activities. This part of the recruitment process
follows industry standards. I would highly
recommend reading this article to give yourself the
best chance of success:

14. 7. THE FINAL INTERVIEW
There will be several elimination rounds throughout the Assessment Day. But if you
successfully pass all elements, you’ll be invited to take part in a Final Interview – this normally
takes place on the same day as the Assessment Day.
Many people find the Final Interview with Qatar Airways can be very short – this is not an
indication that you have been successful or not. Prepare for the interview like you normally
would, ensuring you know your skills and experience inside out. We have lots of articles on
how to prepare for your Final Interview as well as examples of popular interview questions.
The recruiter will do their best to put you at ease – they want you to perform well. You’ll then
receive information about what you need to do to progress your application.

15. 8. SENDING PHOTOGRAPHS
If you haven’t already done so, you’ll have to create an online account on the Qatar Airways
careers website. This will then give you access to the advanced candidate zone where you
can manage your application.
You will be expected to upload photographs of yourself for review by the airline’s central HR
team. You must closely follow the instructions given to you by the recruiter. Unfortunately,
some candidates will be rejected at this point.
You’ll have to pass stringent medical tests to comply with strict Qatari laws. Photo Credit:
Qatar Airways

16. 9. MEDICAL TESTS
Finally, you’ll need to upload the results of medical tests onto your account. The costs of these
tests are borne by you. What tests you are asked to submit will change on a case by case basis.
Typically, these include a general self-evaluation survey, blood tests (for common sexually
transmitted diseases, Hepatisis, etc) and a medical screening conducted by a medical doctor or
other healthcare professional.
You’ll be assigned a recruitment coordinator who will give you specific details about what
medical tests you need to obtain. Should these tests be acceptable to Qatar Airways standards
you’ll receive a formal employment offer and details about your start date.
The time this process takes varies between candidates. Remember that Qatar Airways is
recruiting a lot of new cabin crew at the moment and backlogs can occur. The whole recruitment
process can typically take between 3-4 months but on some occasions this can be longer.

17. WHAT TO WEAR AT OPEN DAY
Wear comfy shoes because you'll have to do lots of walking. Casual clothes
are advisable, but nothing too extreme or dirty. If you're attending an
interview, wear appropriately smart clothes.