Technology To Enhance The Guest Experience Summit, Brussels, Oct 08.Pps
•
1 like•775 views
Keynote Speech on key demographic and psycographic trends that will impact Hotel Technology. Brussels, October \'08
![[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/TechnologyToEnhanceTheGuestExperienceSummitBrusselsOct08pps-122591305295-phpapp03/85/technology-to-enhance-the-guest-experience-summit-brussels-oct-08pps-1-320.jpg)
![[object Object],[object Object],[object Object],The Lemon Tree Hotel Company](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Recommended
Recommended
More Related Content
Similar to Technology To Enhance The Guest Experience Summit, Brussels, Oct 08.Pps
Similar to Technology To Enhance The Guest Experience Summit, Brussels, Oct 08.Pps (20)
Recently uploaded
Recently uploaded (20)
Technology To Enhance The Guest Experience Summit, Brussels, Oct 08.Pps
- 3. Technology To Enhance The Guest Experience Understanding Guest Expectations October 1, 2008 Brussels, Belgium www.lemontreehotels.com
- 5. Experience
- 6. Evolution
- 7. Source: WTO Tourist Arrivals 9.70% 44 40 37 Africa 13.20% 46 41 39 Middle East 4.30% 142 136 134 America 10.70% 185 167 155 Asia & Pacific 4.20% 480 461 441 Europe 6.10% 898 846 806 World Change 06-07 2007 2006 2005 Tourist Arrivals (Million)
- 8. Economic Growth Drivers Source: Swivel 5,269,163 1,183,000 6,430,366 1,751,868 1,068,480 871,000 3,383,344 1,870,661 Roadways (Km.) 236,436 23,474 226,612 29,295 23,198 87,157 63,221 75,438 Railways (Km.) 3,393 176 14,947 4,263 1,200 1,260 346 467 Airports (No.) 2.2% 2.3% 3.2% 4.0% 4.9% 5.2% 8.2% 9.8% GDP growth rates (2007) EU Japan US Brazil Middle East Russia India China
- 9. Source: Goldman Sachs GDP Projections: 2050 US$ Billion
- 10. Y Factor Source: Indexmundi
- 11. Projection: Population 65 Years & Above Source: US Census Bureau
- 12. Mobile: The Future Source: eMarketer 19% 49 84% 255 304 US 37% 106 25% 290 1,148 India 14% 85 45% 595 1,330 China 2% 4 124% 174 141 Russia 5% 67% 29% Mobile internet users % of mobile subscribers 7 69 135 Mobile internet users (Million) 73% 81% 112% Mobile phone penetration 140 103 466 Mobile phone subscribers (Million) 192 128 417 Population (Million) Brazil Japan EU
- 13. Customer Acquisition & Retention Drivers
- 14. The brand experience starts before check-in and continues after check-out
- 15. What Do Customers Want? Trust Entertainment Communication
- 17. Build Trust: Build Relationships
- 18. Build Trust: Build Relationships
- 19. Build Trust: Build Relationships
- 20. Build Trust: Build Relationships
- 21. 20% Americans are spending less time having sex because they are online Source: JWT
- 25. Technology is an enabler, not a differentiator