The document contains quotes from several business leaders on topics related to leadership, customers, ambition, failures and more. Sam Walton emphasizes that the customer is the real boss who can fire everyone. Dhirubhai Ambani talks about the need for big dreams and ambitions to succeed in business. NR Narayana Murthy discusses creating an environment where people of different backgrounds can work together harmoniously.

1. “There
is
only
one
boss
–
the
customer.
And
he
can
fire
everybody
in
the
company
from
the
chairman
on
down,
simply
by
spending
his
money
somewhere
else.”
–
Sam
Walton.
“Think
big,
think
fast,
think
ahead.
Ideas
are
no
one's
monopoly.
Our
dreams
have
to
be
bigger.
Our
ambitions
higher,
our
commitment
deeper
and
our
efforts
greater.
This
is
my
dream
for
India.
You
do
not
require
an
invitation
to
make
profits.
If
you
work
with
determination
and
with
perfection,
success
will
follow.
Pursue
your
goals
even
in
the
face
of
difficulties,
and
convert
adversities
into
opportunities.
Give
the
youth
a
proper
environment.
Motivate
them.
Extend
them
the
support
they
need.
Each
one
of
them
has
infinite
source
of
energy.
They
will
deliver.
Between
my
past,
the
present
and
the
future,
there
is
one
common
factor:
Relationship
and
Trust.
This
is
the
foundation
of
our
growth.
We
bet
on
people.
Meeting
the
deadlines
is
not
good
enough,
beating
the
deadlines
is
my
expectation.
Don't
give
up,
courage
is
my
conviction."
–
Late
Dhirubhai
H.
Ambani
“Our
assets
walk
out
of
the
door
each
evening.
We
have
to
make
sure
that
they
come
back
the
next
morning.
Performance
leads
to
recognition.
Recognition
brings
respect.
Respect
enhances
power.
Humility
and
grace
in
one’s
moments
of
power
enhances
dignity
of
an
organisation.
Progress
is
often
equal
to
the
difference
between
mind
and
mindset.
I
want
Infosys
to
be
a
place
where
people
of
different
genders,
nationalities,
races
and
religious
beliefs
work
together
in
an
environment
of
intense
competition
but
utmost
harmony,
courtesy
and
dignity
to
add
more
and
more
value
to
our
customers
day
after
day.
Leadership
is
about
making
people
say,
'I
will
walk
on
water
for
you.'
It
is
about
creating
a
worthy
dream
and
helping
people
achieve
it.”
-­‐-­‐
NR
Narayana
Murthy,
chairman,
Infosys.
“One
cannot
achieve
much
without
failures.
The
only
ones
who
make
no
mistakes
are
the
ones
who
sleep.
I
think
we
know
how
to
learn
from
failures
and
have
learnt
to
laugh
at
them.
We
are
perhaps
the
only
company
in
India
that
has
acknowledged
failure.
We
have
trained
everyone
to
admit
failure
because
until
one
admits
failure,
he
is
unable
to
change.
The
first
thing
is
to
defend,
then
escape
and
pass
on
the
blame.
I
have
never
blamed
anyone
for
my
mistakes.
The
leader
has
to
take
the
blame.
At
every
stage
in
life,
one
learns
and
matures
and
sees
new
scenarios,
new
opportunities
and
new
possibilities.
In
a
fast
growing
economy,
one
focusses
on
growing
revenues,
exploring
new
businesses.
In
a
subdued
economy,
growth
has
to
be
multi-­‐dimensional
—
growth
could
mean
growing
efficiencies,
growing
margins
and
getting
more
from
the
same.
Even
today,
we
are
just
as
ambitious,
but
our
ambition
is
more
about
getting
more
from
the
same
scale
of
business
or
operations
or
resources
through
better
productivity
and
better
execution.”
-­‐-­‐
Kishore
Biyani,
founder
and
CEO,
Future
Group.

2.
“Leadership
is
not
magnetic
personality
—
that
can
just
as
well
be
a
glib
tongue.
It
is
not
'making
friends
and
influencing
people'
-­‐-­‐
that
is
flattery.
Leadership
is
lifting
a
person's
vision
to
high
sights,
the
raising
of
a
person's
performance
to
a
higher
standard,
the
building
of
a
personality
beyond
its
normal
limitations.
The
leaders
who
work
most
effectively,
it
seems
to
me,
never
say
"I."
And
that's
not
because
they
have
trained
themselves
not
to
say
"I."
They
don't
think
"I."
They
think
"we";
they
think
"team."
They
understand
their
job
to
be
to
make
the
team
function.
They
accept
responsibility
and
don't
sidestep
it,
but
"we"
gets
the
credit.
This
is
what
creates
trust,
what
enables
you
to
get
the
task
done.
Your
first
and
foremost
job
as
a
leader
is
to
take
charge
of
your
own
energy
and
then
help
to
orchestrate
the
energy
of
those
around
you.”
-­‐-­‐
Peter
F
Drucker,
Management
expert,
thinker,
author
and
teacher.
“Any
crusade
requires
optimism
and
the
ambition
to
aim
high.
In
my
own
work,
I've
tried
to
anticipate
what's
coming
over
the
horizon,
to
hasten
its
arrival,
and
to
apply
it
to
people's
lives
in
a
meaningful
way.
When
it
comes
to
helping
out,
I
don't
believe
in
doing
it
for
the
media
attention.
My
goal
is
to
support
the
organizations
that
need
help.
I
am
very
excited
to
be
supporting
one
of
the
world's
most
visionary
efforts
to
seek
basic
answers
to
some
of
the
fundamental
question
about
our
universe
and
what
other
civilisations
may
exist
elsewhere.
What
should
exist?
To
me,
that's
the
most
exciting
question
imaginable.
What
do
we
need
that
we
don't
have?
How
can
we
realize
our
potential?
The
possible
is
constantly
being
redefined,
and
I
care
deeply
about
helping
humanity
move
forward.”
-­‐-­‐
Excerpted
from
Idea
Man,
Paul
Allen.
A
Memoir
by
the
co-­‐founder
of
Microsoft.
“The
first
step
is
to
end
the
denial.
We
cannot
be
a
superpower
with
60%
of
the
population
living
in
miserable
conditions
and
we
cannot
be
a
superpower
unless
we
create
our
own
development
path,
stopping
the
trend
of
adopting
national
policies
just
as
they
are
reaching
their
sell
by
date.
First
was
the
Nehruvian
period
of
Fabian
socialism,
which
was
already
twenty
years
out
of
date
when
initiated,
quickly
followed
by
nationalization,
a
few
years
before
the
idea
of
state-­‐
controlled
business
was
thoroughly
discredited.
Today
we
have
jumped
aboard
the
consumption-­‐driven
development
bandwagon
just
as
the
headlines
are
proclaiming
it
will
lead
to
a
global
environmental
catastrophe.
It’s
time
for
India
to
create
its
own
developmental
path.”
-­‐-­‐
Excerpted
from
Making
India
Work
by
William
Nanda
Bissell.
"You
can
design
and
create,
and
build
the
most
wonderful
place
in
the
world.
But
it
takes
people
to
make
the
dream
a
reality."
-­‐-­‐
Walt
Disney