Charting a Course Through Murky Work - Rachel Price, EuroIA 2020
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In this talk for EuroIA 2020, I shared 5 lessons learned as an information architect at Microsoft to better facilitate murky projects with higher stakeholder confidence, less churn, better meetings, noticeable progress, and happy teams. View the full transcript here: www.rachelaudreyprice.com/speaking-writing/euroia-2020-charting-a-course-through-murky-work
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Charting a Course Through Murky Work - Rachel Price, EuroIA 2020
- 1. Rachel Price // Information Architect // Microsoft EuroIA 2020 CHARTING A COURSE THROUGH MURKY WORK SE A CHANGE:
- 2. murky work
- 3. murky work
- 5. murky work domain expertise broad collaboration across domains
- 6. murky work domain expertise broad collaboration across domains time
- 9. huge navigation project domain expertise broad collaboration across domains
- 10. huge navigation project domain expertise broad collaboration across domains time
- 12. Those who can, teach. Lesson 1
- 17. DSIA Common Set - Nate Davis
- 20. “Steer, don’t row.” Lesson 2 - Thomas Kalil -
- 21. Thomas Kalil “Policy Entrepreneurship at the White House”
- 22. “We democratize our work by choosing to navigate, rather than drive, and knowing when to become a passenger.” – Behzod Sirjani –
- 23. A good Navigator… Provides directions Plans ahead Envisions a route Doesn’t hold the wheel A good Passenger… Encourages the driver Shares feedback in the right way at the right time Behzod Sirjani “Democratization is our Job”
- 25. Gather the team.
- 26. mutual understanding trust candor reciprocity ME YOU Adapted from: Thomas Kalil “Policy Entrepreneurship at the White House”
- 30. “Clear is kind.” - Brené Brown - Lesson 3
- 31. Team Agreements Confirmation SignalsExpanding Trust Richard Banfield “Organisational Underwear: How To Successfully Collaborate With Cross-Functional Teams”
- 32. Team Agreements Confirmation SignalsExpanding Trust …require clarity Richard Banfield “Organisational Underwear: How To Successfully Collaborate With Cross-Functional Teams”
- 33. “Write it down, make it happen.” – Thomas Kalil –
- 34. Acknowledge conflicting priorities. Document guiding principles. Establish rules of engagement. Use plain language.
- 36. “Every act of communication is a miracle of translation.” - Ken Liu - Lesson 4
- 37. S.I. Hayakawa “Language in Thought and Action”
- 38. Rob Scott & Emily Heath @ EuroIA 19 “Navigating the Ladder of Abstraction”
- 39. abstract concrete strategy principles models real things Analogies Stories Press releases North stars / goals IA / design / team principles Program / project / team charters Diagrams, maps, drawings Content / IA models Archetypes, user journeys Scenarios, user flows Patterns Wireframes Prototypes
- 42. – Abby Covert, IA Conference 2020 keynote – “You have to be brave to sort out something that the people around you might assume is un-sort-able.”
- 44. brave = hero
- 45. Be brave! Teach. Steer, don’t row. Be kind; be clear. Translate for others.
- 46. thank you! Resources Banfield, Richard; SofaConf 2020 https://vimeo.com/showcase/7295448/video/431008671 Brown, Brené https://brenebrown.com/blog/2018/10/15/clear-is-kind-unclear-is-unkind/ Covert, Abby; IAC20 Opening Keynote https://vimeo.com/407827483/407827483 Hayakawa, S.I.; Language in Thought andAction Heath, Emily & Rob Scott; EuroIA19, Navigating the Ladder ofAbstraction Hogan, Lara https://larahogan.me/blog/running-working-groups/ Kalil, Thomas https://www.mitpressjournals.org/doi/pdf/10.1162/inov_a_00253 Sirjani, Behzod https://yetanother.studio/blog/democratization-is-our-job Rachel Price // Information Architect // Microsoft // @r_audrey