The 2013 IGA Road Show in Okehampton

1. 2013 Road Show
Okehampton

2. Welcome & Introduction
Stuart James
IGA Director

3. Fire Exits & Alarms
Assembly Point
Toilets
Mobiles Phones
Lunch
House Keeping

4. • Trust My Garage
• Member Benefits & Commercial Services
• Technical Training
• MOT Update
• Open Discussion
• Lunch
• Close and Issue of TMG Packs
Agenda

5. TRUST MY GARAGE
Terry Gibson
IGA Operations Manager

6. • THE scheme for INDEPENDENT garages
• A brand for CONSUMERS to recognise – and be
REASSURED
• Now WELL ESTABLISHED – nearly 2000 members
• Soon to be a GOVERNMENT APPROVED CODE
Trust My Garage

7. • Code schemes move from OFT to TSI
• Citizens Advice Bureaux (CAB) continue to make
unjustified and unquantified allegations about
the independent sector
• The government announces ”light touch”
regulation for MOT stations who are members of
an approved code
• THE TIME IS RIGHT TO MAKE TMG A CODE
Trust My Garage

8. • Local Advertising – National presence
• Supporting your own advertising effort
Trust My Garage - Marketing

9. • Marketing Guide - download at www.tmgmembers.org
Trust My Garage - Marketing

10. Trust My Garage - Advertising
• National advertising in magazines
• Camping Magazine and Boat Show Guide

11. Trust My Garage – Online Advertising
www.theAA.com
5% of all UK internet
users have visited the
AA website
3.4 MILLION Facebook impressions
800,000 Unique visitors to the
Saga website every month

12. • But the small stuff is important too – more than ½
Million miles of “visibility”
Trust My Garage - Marketing

13. • The TRUSTMYGARAGE blog
• Motoring issues with a TMG theme
• Reinforcing the brand message
• Guest blog entries from TMG members
Trust My Garage - Blog
http://www.trustmygarageblog.co.uk

14. Trust My Garage - Videos
• Dedicated YouTube channel – search Trust My Garage
• Videos of interest to motorists – links to the blog
• Increases Google search results for Trust My Garage
• 4,000 views - rising daily

15. Trust My Garage – Consumer Website
• Consumer awareness is rising
• Links to Facebook, Twitter, the
TMG Blog and YouTube
• “hits”5 times higher than at the
start of 2013
• 66% of visits are “first time”
• This translates directly into
consumer enquiries to garages

16. Trust My Garage – Consumer Website
But you can help yourselves...... Update Your Entry
Add Image
Add your details

17. Trust My Garage – Social Media
Even if you don’t use Facebook
and Twitter – Your customers do
TRUST MY GARAGE
is a consumer brand
We use social media to share
general consumer motoring
messages - and to advertise.
You can exploit the connection

18. • “Shield Yourself From Unexpected Motoring Costs”
• A savings plan for your customers - to be called the
Trust My Garage Car Repair Plan
• Launching to TMG members in October
• Consumer Launch in January 2014
• Low costs – no regulatory issues
• Backed by the IGA
Trust My Garage – Car Repair Plan
Car Repair Plan
MR A N OTHER
No. 4536823.2013

19. • Under Development now – Complete by October
• Simple rating system – The consumer is the auditor
• TMG will comment on feedback received
Trust My Garage – Consumer Feedback

20. Trust My Garage – Mobile “App”
• Under Development Now – Complete by November
• Will allow search, navigation and feedback
• iPhone/iPad and Android versions

21. Membership Benefits
Kelvin Chatterton
IGA Membership Manager

22. Supporting Members in 2013
• Bi Annual member calls
• Encourage member feedback
• Update on member services
• Provide structured field based support when required
• Member Communication
• Monthly Sector newsletters
• Increased regional meetings
• Attendance at trade shows
• Mechanex 2013,
– Manchester 21st-22nd May - A Great Success
– Donnington Park Derby 10th-11th September – Another winner
– Sandown. Surrey 12th-13th November

23. Member Services
• Helpline Support
• HR Guidance/Support & Documentation
• Legal Advice line
• National Conciliation services
• Health & Safety Advice & Compliance
• MOT Advice & Quality Assurance Programmes

24. Commercial Services
• Bench Marking Your Costs
– Save Time
– Single point of call
– Member specific

25. Current Packages
• Autodata Online 3 Membership Package
– From £995 per year inclusive (3 year deal)
• Web Site Packages
• Card Processing
• Debt Recovery
• Utilities Management
• Waste Collection
• Courtesy Cars
• Used Vehicle Warranty
• Telecoms
• Health Care

26. Information & Updates
• www.motortrades.co.uk
– Online advertising provider
– Calls to legal support
– Automatic contract renewal
“A number of our members have contacted us for advice
and assistance regarding advertising with
Motortrades.co.uk, As such we have felt that our members
would benefit from a quick overview in order to avoid any
unnecessary complications”
Be Aware

27. Information & Updates
• Do you hold a consumer credit licence?
• You will probably have received a letter from
the FCA
• Look out for more information from the IGA
as details are revealed
DO NOT IGNORE IT!

28. Break
10 Minutes (Only) Please

29. Technical Training & Forum
Terry Gibson
IGA Operations Manager

30. • Information
• Training
• Software
Technology Challenges

31. NOW LIVE www.rmitechnicalforum.com
Technical Forum
• Users and “threads” growing daily
• Professionals talking to professionals
• Rating System for contributors
• Shared knowledge
• Backed by Technical Helpdesk

32. • An overwhelming success story for the IGA
• 1,300 Hybrid Awareness courses requested
• Over 750 Courses Delivered to date – to IGA and
NAB members
• In Nov 2012 courses were being delivered by 1
trainer – we now have 5
• IMI Awards Centre
Technical Training

33. • Developing, Diagnostic Support - a “Flying
Spanner” service for Q3 2013
• We use your diagnostic tools - with your staff
and your customer vehicles
• Diagnostic principles – not specific systems
• Pass-Through is coming soon
Technical Training

34. • Online Packages – an inexpensive “next step”
• We are also looking at TPMS, Stop/Start and
other new technologies
• A way to develop staff for the future
• A route into formal classroom training
Technical Training

35. • A special deal on Bosch training for IGA members
– VSE1 Essential Test Procedures
– VSTD9 Diagnosis Using the Occiliscope
– VSG2 Engine Management: Spark Ignition and Diagnosis
– VSG5 Engine Management: Diagnosis of Universal Components
– VSD12 Electronic Diesel Control Systems
• Delivered at the new Bosch centre in Uxbridge
• Limited availability in 2013 – 2014 dates soon
• Other offers to follow
Technical Training

36. • Many approaches made to the IGA
• Although we rarely endorse commercial offerings
some may be of use to individual members
• From DMS systems to online booking services
• From specialist tools supply to job estimators
• From MOT and service reminders – with social
media integration - to full CMS systems
Software & Services

37. MOT Update
Kelvin Chatterton
IGA Membership Manager

38. • July 2012 – EU Commission issues a package of proposals for new
Regulations dealing with Periodic Testing and Roadside Inspections
• “....The objective of the proposal is to lay down updated harmonised
rules on the roadworthiness testing of motor vehicles and their trailers
with a view to enhance road safety and environmental protection”
• “.. The full potential of the EU single market is not being achieved,
since different Member States require different systems of testing and
there is no mutual recognition of the validity of tests.”
EU Roadworthiness Proposals

39. • Only proposals so nothing definite at this stage
• Not certain that these items will be implemented into
any final legislation
• BUT also we cannot discount they may be implemented
Original Proposals Includes

40. • House of Commons Scrutiny Committee October 2012
In conclusion, the House of Commons considers that the one-size-fits-all approach proposed
by the Commission is neither justified at a supranational level nor appropriate to national
circumstances of vehicle testing.
• Statement by Stephen Hammond (Minister of Transport) November 2012
“......The government is committed to maintaining periodic testing, but are not committed to spend
€1 billion for no discernible benefit to the UK. The Government policy is to resist any changes.
“…the cost benefit analysis published with the proposals is deeply flawed.”
• Stephen Hammond Parliamentary Written Answers 13 September 2013
The EU Roadworthiness Package is a wide ranging legislative proposal. It comprises of two
regulations and a directive containing several detailed annexes. An initial assessment of the
implications for vehicle examination in the UK was included in my letter to the European Affairs
Committee of 8 October 2012. The EU have not been able to prove any significant improvements to
road safety for the UK and, as such, I have opposed those measures that result in additional cost or
administrative burden for the UK motorist or business.
What is our Governments Position?

41. • Increased training for Inspectors (Our NT’s)
• NT’s to act independently- a person who has performed
repairs or maintenance shall not conduct a test on the
same vehicle – “unless the supervising body assures
itself that a high level of objectivity can be guaranteed”
• Minimum equipment standards are still in – but it is not
certain if states can apply their own rules
• Testing of trailers 2,000Kg + & Caravan trailers 750kg +
• Testing of Motorcycles – including noise and emissions
Likely Items to survive

42. • Testing of light trailers, below 2000kg if not caravans
• Testing of tractors with a design speed in excess of
40km/h unless they are used for road haulage work
• An EU minimum test frequency of 4.2.1 for light vehicles
• More frequent checks for high mileage vehicles
• More negotiations between EU Council and EU
Parliament in coming months
No support for:-

43. • Change of name again – was MOT Computerisation 2nd
Generation
• RMI/IGA has been part of informal liaison groups over
the last two years. A small official liaison group has now
been formed
• Current contract with ATOS due end April 2015
• Last contract took 8 years from inception to roll out
• Contract could be extended, but would be costly
MOT Modernisation

44. • Web based
• Total VOSA system – all schemes, not just MOT
• Control back with VOSA
• No supply of equipment – use what ever means to
access web
• Paperless testing?
• New roles e.g. Additional QC
• Most reports live and downloadable
• Less costly system
• Answers needed on security and back up systems
MOT Modernisation Proposed Functions

45. • Dual Purpose Vehicle Review – Still with DfT
• Drivers View of The Road Review – Still with DfT
• Headlamp Aim – Still with DfT
• VOSA to centralise applications and amendments
• Disciplinary Review in pipeline
• Text reminder system now optional – free to consumer
(for a period) VTS can add contact details for 40p
Other MOT Matters

46. Stuart James – IGA Director
Terry Gibson – IGA Operations Manager
Kelvin Chatterton – IGA Membership Manager
Open Discussion