How To Improve Airports’ Operational Intelligence

1. © 2015 – Proprietary and Confidential Information of Qognify
Airports Solution
Improving Airports’
Operational Intelligence

2. The Importance of “How”
Seidman, Dov (2011-09-19). How: Why How We Do Anything Means Everything. John Wiley and Sons.
“
”
There’s no secret to the what;
the secret is in the how.
Jack Welch, Former CEO

3. Airports mission statement (What)
Provide
high-quality
and safe
air travel
services

4. Act of Terrorism
Alert 2- Aircraft
Emergency
Airport’s situation spectrumImpact
X 100X
Long Security
Queue
Suspicious
Luggage
Medical
Emergency
Fuel
spill
Stranded
air train
Emergency landing
with casualties and fire
Fire in terminal
Probability

5. Difficult to coordinate
response in real time
Airports- a complex environment
Slowed decision
making
Inefficient staff
deployment
Costly delays,
shutdowns
Sensors
People
Processes
Systems
Maintenance
TSA /
Security
Hazardous
Materials
City EOCManagement AOCFire Dept.
Law
Enforcement

6. Implications of long tail incidents – Heathrow
 Average departure delay
per flight - 14.8 minutes
 Average cost of delayed
aircraft per minute - $105
 Annual number of
takeoffs and landings a
year (2013) - 475,000
Annual Analyses of the EU Air Transport Market 2010, Executive Summary
http://www.telegraph.co.uk/finance/newsbysector/transport/10207814/Heathrow-to-track-customers-through-airport-to-cut-cost-of-delays.html
http://www.heathrowairport.com/about-us/company-news-and-information/company-information/facts-and-figures
Heathrow
airport incurs
losses of $443
million annually
due to delays

7. Escalation cycle – from a minor event to a mega crisisImpact
X 1000X 10,000X100X
Abnormal Pump
Temperature
Undetected
Pump Failure
Pipe Pressure
Rising
Pipe Failure
and Oil Spill!

8. Holistic management of rail situations’ spectrumImpact
X 1000X 100,000X100X 10,000X
Incident
Failure
Inspection
Anomaly
Crisis
Faster information
dissemination facilitates
efficient collaboration
Actions are guided by
standard operating
procedures
Monitor execution
of routine
inspections
Detect asset
performance
anomalies

9. Solution
Overview

10. Responders
The situation today
Sensors
Responders
Stakeholders
Overload of
Information
Inefficient
Response
Operations Center
Operator 3Operator 2Operator 1
Ops Center
Access
Control
Building
Management
Video
Fire &
Safety
Audio SCADA
GIS
Weather
Alerts

11. Situation Management with Situator
Operations Center
Operator 3Operator 2Operator 1
Sensors
Access
Control
Building
Management
Video
Fire &
Safety
Audio SCADA
GIS
Weather
Alerts
Responders
Responders
Stakeholders
Ops Center
Integration
&
Correlation
Extensive Library Of GatewaysAdvanced Correlation Engine
LocationTime
Severity Sensors
How to Respond
Adaptive
Response
Actions
Advanced Workflows
Investigation
& Reporting
Detailed Reporting
Situation
Awareness
Situation
Management

12. From disparate systems and complex decision trees…
Manual Tasks
Text & Phone
Paper handbooks and
scenarios

13. Virtual Video Matrix
…To Situational
Awareness &
best practice
driven response

14. Sensors People Systems Processes
Faster identification, response, recovery & debriefing
Advanced Situation Management
Increased efficiency without increasing headcount
Situational Awareness and Management
Video
Adaptive Response Plans
GIS
Maintenance
TSA /
Security
Hazardous
Materials City EOCManagement AOCFire Dept.
Law
Enforcement

15. Crisis
Management
15

16. Demand and supply of information during crisis
Peer-to-Peer topology disseminates information faster than hierarchal topology
Chaotic phase Consolidation phase After Care phase
Demand&Supply
Desired Situation
Vs.
Time
Information
Availability
Demand for
Information

17. Real time information sharing & response collaboration
Rail
Personnel
Operation
Incident Response: Part of Normal Operation
Maintenance
Security
Airport Operational Center (AOC)

18. Real time information sharing & response collaboration
Operation
Airport Operational Center (AOC)
Crisis Mode Operation
Maintenance
Security
Responders
Rail
Personnel

19. To Conclude
19

20. Big Data and Actionable Operational Intelligence
Transforming Data Into Operational Intelligence
Intelligence
From a single incident to multiple incidents & overall view of the business
Advanced analytics and reporting tools unlock hidden insights
– Operational Intelligence
Action
Automated and actionable procedure
– Adaptive workflows transform best practices into SOPs
– Visualization of actionable data
Information
Situational Awareness
– Powered by correlation and analysis
– Common operating pictures
Data
Black Box
– Integrates and collects structured and unstructured data sources

21. THANK
YOU