Please view this training session if you are volunteering with our Public Safety team for World Pride 2014.

1. PRIDE TORONTO – PUBLIC SAFETY
TRAINING

2. WHAT IS PUBLIC SAFETY?
 We are the most seen Pride Toronto Volunteers on site
 We provide all groups with PT Logistical & Strategic
support
 We act as good will ambassadors to the Public
 We are a source of information
 We are the eyes and ears of Pride Toronto
 We operate 24 hours a day on site

3. THIS IS WHAT WE DO!
 Control Official Pride Toronto Identification
 Provide the General Public with Information regarding events
and policies
 Respond to various emergencies as Observers
 Maintain access to Official Pride facilities and locations
 Supervisors assist with compliance to Government
Regulations
 Coordinate along side Emergency Services
 Provide and manage all radio Communication

4. WHAT TO EXPECT:
• You will check into HQ’s located at: Beer Store parking lot. Church St,
N of Wellesley
• Look for a HQ Supervisor (T-shirt, Badge) and provide them with your
First, Last Name to sign in
• When given your material (if any), sign your name so that we can keep
track of out-going equipment
• Wait as a group for everyone to sign in and walk over to Designated
Location to be assigned tasks/given directions

5. FESTIVAL SITE
Community
Fair/Streetfair
South Stage
Wellesley Stage
Festival HQ

6. ADDITIONAL SITES
Allan Gardens: Church St.
Site Open:
Friday, Sat and Sunday
Dyke March Start Point
Younge and Dundas SQ Site Open:
Friday, Sat and Sunday
Beverage Garden:
Small area – Friday & Sunday
Full area – Sat.

7. MAJOR EVENTS
• Trans March – Friday – 8PM
• Younge St. – Concludes Younge and Dundas Sq.
• Dyke March
• Starts: 2PM – Allan Gardens – will continue west on Carleton to
Younge St. and continue NORTH to Church and Bloor
• Pride Parade
• Starts 1PM (This is a change from last year)
• Starts: Younge and Church and continues to Younge and Dundas.

8. RADIOS
 Keep non emergency conversations to a minimum
 Request to meet and speak in person
 Protect the radio
 Water damage (toilet damage)
 Don’t drop it
 Return your radio at the end of your shift
 Demonstration time!

9. EMERGENCIES & NON-EMERGENCIES

10. NON-EMERGENCY
These are situations that:
 Do not pose an immediate risk to health, life,
property, or environment, and do not require
immediate response by Emergency Services.
 Response: Contact Pride Toronto dispatch and then
416-808-2222, if directed to do so

11. EMERGENCY
These are situations that:
 Pose an immediate risk to health, life, property or
environment and require response by Emergency
Services.
 Response: Contact Emergency Services at 911
prior to continuing with the Incident Response
Process.

12. INCIDENT RESPONSE PROCESS
Although dealing with incidents can be challenging or
stressful, our simple response process will help you
calmly deal with anything that you might come across
during your time volunteering at the festival.

14. REPORTING AN INCIDENT TO DISPATCH
 What’s the situation? (never exaggerate)
 Emergency or Non-Emergency
 Who’s involved?
 Age / Sex / Responsive / Breathing
 Where are you?
 Exact location / Street address

15. BEVERAGE GARDEN

16. BEVERAGE GARDENS – ROLES AND
RESPONSIBILITIES
 Ensure safety of our guest
 This includes helping to supplement the security guards.
 Open and Close the garden
 Ensuing barricades are secure – all patrons have exited.
 Monitor and answer questions from paid security
 Promote safety and assist guests as needed
 Maintain accurate occupancy count
 Be our eyes and ears watching for:
 Intoxicated patrons
 Potential fights.
 Any safety issues.

17. ROAMING

18. ROAMING - WHAT TO DO
 IF this is your first shift please arrive 30 minutes before to allow sufficient processing time to get
your badge and t-shirt
 (if you have already received your badge, then 10-15 minutes is good)
 Check in with both the Volunteer HQ team and the PS HQ Supervisors
 Receive information on assigned area & partner (receive radio if applicable)
 Go out and roam in area assigned (be sure to check in with Dispatch when you arrive in your
zone, and when you leave for breaks, etc)
 At end of shift return to HQ – sign in Radio & sign out

19. WHAT IS ROAMING?
 Simply: we provide on-foot patrol of the entire festival site
 We interact with the public and provide general assistance as needed
 Programming information (What time is ______ concert happening?)
 Information regarding site locations (Where is the Clean, Sober & Proud area?)
 Other information as needed (How do I get assistance if I have mobility concerns?)
 We alert the appropriate individuals (EMS, TPS, etc), and act as OBSERVERS in situations requiring this type
of intervention
 What we do NOT do:
 Act as physical intervenors in conflict
 Provide medical assistance (regardless of certification in First AID/CPR)
 Involve ourselves as PRIDE volunteers in situations outside of the Festival boundaries

20. IDENTIFYING AN INCIDENT…
 A festival attendee is acting in a disruptive and offensive manner that is impacting those in the immediate
vicinity
 An attendee is sitting on the sidewalk, head down and mumbles that they have not drank any water all day
 An attendee is making accusations of sexual harassment by another attendee and is threatening to “take matters
into own hands”
 An attendee is stumbling up Church Street, talking loudly and swinging a shirt around – none of the attendees in
the immediate vicinity seem bothered
 An attendee comes up and advises you that an individual is “passed out” in the alleyway and won’t get up

21. DOCUMENT!

22. DOCUMENT EVERYTHING
 Incident report sheets!
 As a Pride Toronto volunteer you are to NEVER intervene
in an emergency situation, you are to control the area and
contact emergency services and dispatch.
 After any incident your direct supervisor will have you fill
out an incident sheet. Within this you will be required to
give your account of any incidents and to provide
information relevant to the event. You MUST give these
back to your supervisor who will return them to the
coordinators.

24. TIPS! AND ROLEPLAY

25. Quick Tips:
 Wear proper footwear!!
 Use sunscreen/wear hats
 Hydrate, nourish and take breaks when needed
 Dress appropriately – you are representing PRIDE and our sponsors!!
 Bring a phone (if you have one)
 Remember your government ID
 Advise your PS Supervisors/Team Leads of any medical concerns you have prior to shift
 Be respectful to your fellow volunteers
 Have fun!!!

26. What would you do if…..
 Scenario #1: As you are roaming you are approached by an individual who tells you of a festival attendee who
is passed out on the sidewalk with no apparent ID.
 Scenario #2: You are walking past one of the privately-run stages. The paid security asks you to stand in and
check bags while they tend to some incident within the stage area.