End goal of each and every individual in service industry is to achieve customer delight. These 4 key points shared are an open secret of what it takes to ensure your customer is happy

1. 4 Secrets of Customer Delight

2. Whose fault it is?
 Don’t play blame game, doesn’t matter whose fault it is
 Saying “I’m sorry” is a good start
 Mean it when you say it and fix the broken immediately

3. Knowledge is Power
 Well informed customer is a happy customer
 Send ‘confirmation’, ‘updates’, ‘notes’ regularly to the customer
 Go an extra mile, do whatever it takes so that customer ‘knows’

4. Do what you say
 Put yourself in customer’s shoes and think
 Never forget honesty is golden
 Deliver what you promise

5. Feedback IS IMPORTANT
 Always pay attention to Voice of Customer
 Even bad feedback is better than no feedback, learn from it
 Word-of-click is the new word-of-mouth, so listen carefully to what customers say